At a Glance
- Tasks: Lead a vibrant café at Birmingham City FC, creating memorable guest experiences.
- Company: Join Levy UK + Ireland, a leader in exceptional hospitality.
- Benefits: Competitive salary, dynamic work environment, and career growth opportunities.
- Other info: Be part of a community-focused space that brings people together.
- Why this job: Shape a unique café experience and be part of an exciting transformation.
- Qualifications: Experience in hospitality, strong leadership skills, and a passion for guest service.
The predicted salary is between 34000 - 35005 £ per year.
Café Manager- 40 hour contract- 8am-4pm Mon-Fri + Match Days
St. Andrew’s @ Knighthead Park | Birmingham City Football Club
Levy UK + Ireland
We’re Looking for More Than a Café Manager
At Levy UK + Ireland, we believe great hospitality creates places where people want to be. We're looking for an exceptional Café Manager to lead the day-to-day operation of an exciting new social café space at St. Andrew’s @ Knighthead Park, home of Birmingham City Football Club. This isn't a traditional café. It's a destination designed to bring people together – a welcoming environment that serves as a workplace café, informal meeting space, social hub, hospitality touchpoint and vibrant matchday destination.
As Café Manager, you'll play a pivotal role in shaping the culture, atmosphere and experience of the space. You'll create an environment where guests feel welcomed, teams feel inspired and every interaction reflects the very best of hospitality. We're looking for someone who combines strong commercial awareness and operational excellence with genuine warmth, energy and pride in what they do. Simply put, we're looking for someone who will treat this space as if it were their own.
The Opportunity
Reporting into the Levy leadership team, you'll lead all aspects of the café's daily operation, working collaboratively with Birmingham City Football Club and key stakeholders across Operations, Commercial, Marketing and People teams. You'll be responsible for delivering an outstanding guest experience, developing a high-performing team and ensuring the venue continues to evolve as part of Birmingham City Football Club's exciting long-term transformation. This is a unique opportunity to help shape a new hospitality concept from the ground up.
What You'll Be Doing
- Leading the Operation
- You'll take ownership of the day-to-day running of the café, ensuring every part of the guest journey feels seamless, welcoming and consistently high quality.
- Lead daily café operations and service delivery
- Create a space that feels vibrant, welcoming and well-presented at all times
- Drive excellence across opening, service and closing routines
- Maintain exceptional food, coffee and grab-and-go standards
- Manage peak service periods with confidence and efficiency
- Support operational adaptations for matchdays and special events
- Work closely with club teams and partners to ensure a consistently excellent experience across the venue
Creating a Great Place to Work
- Great hospitality starts with great people. You'll recruit, develop and inspire a passionate front-of-house team, creating a culture built on trust, collaboration and pride.
- Recruit, train and develop talented team members
- Foster a positive, inclusive and people-first culture
- Deliver engaging onboarding, coaching and development programmes
- Support succession planning and career progression
- Set clear expectations around service, standards and behaviours
- Lead by example through visibility, energy and professionalism
We're not looking for scripted service. We're looking for authenticity, personality and people who genuinely care.
Delivering Outstanding Guest Experiences
- You’ll create a space where guests, colleagues and visitors genuinely enjoy spending time.
- Build strong relationships with regular guests and stakeholders
- Champion proactive hospitality and personalised service
- Resolve feedback positively and professionally
- Continuously seek opportunities to improve the guest experience
- Create an atmosphere that reflects the energy and ambition of Birmingham City Football Club
Driving Commercial Success
- You’ll understand that great hospitality and strong commercial performance go hand in hand.
- Support delivery of sales, profitability and spend-per-head targets
- Analyse customer trends and product performance
- Collaborate on the development of the offer and customer journey
- Maintain exceptional merchandising and presentation standards
- Drive repeat visits, loyalty and engagement
- Support promotional activity, activations and seasonal campaigns
You’ll think about the venue as a business, not simply a café.
Maintaining Standards
- You’ll ensure operational excellence while preserving the warmth and personality that make great hospitality experiences memorable.
- Maintain compliance across food safety, health & safety and allergen management
- Uphold cleanliness, licensing and brand standards
- Manage stock control and operational administration effectively
- Ensure strong operational discipline and accountability throughout the venue
About You
We're looking for someone who brings:
- Experience leading premium café, hospitality or food-led environments
- Strong commercial awareness and operational expertise
- Exceptional people leadership and communication skills
- A genuine passion for hospitality and guest experience
- High standards and strong attention to detail
- Energy, positivity and presence
- The ability to thrive in a fast-paced environment
- Confidence building relationships across diverse teams and stakeholders
Most importantly, you're someone who:
- Notices the small things
- Takes pride in creating great environments
- Leads with ownership and accountability
- Brings people together
- Cares deeply about standards and experiences
Why Join Levy UK + Ireland?
This is an opportunity to be part of something special. Birmingham City Football Club is entering an exciting new chapter, with significant investment, ambitious plans and a long-term vision for the future of the stadium estate and wider Sports Quarter development. As a strategic partner, Levy UK + Ireland is helping to shape that future through exceptional hospitality experiences. This new space will be:
- Part café
- Part clubhouse
- Part workplace hub
- Part social destination
We're looking for someone who can bring that vision to life every single day. If you're passionate about people, hospitality and creating places where communities thrive, we'd love to hear from you.
Community Cafe Manager- Birmingham City FC NEW Levy Posted today £30,000 per year Birmingham Op[...] employer: Chartwells Independent
At Levy UK + Ireland, we pride ourselves on fostering a vibrant and inclusive work culture that prioritises exceptional hospitality and employee development. As the Café Manager at Birmingham City Football Club, you'll not only lead a dynamic team in a unique café environment but also have the opportunity to shape the guest experience in a venue that serves as a community hub. With a focus on personal growth, collaboration, and a commitment to excellence, this role offers a rewarding career path in an exciting and evolving setting.
StudySmarter Expert Advice🤫
We think this is how you could land Community Cafe Manager- Birmingham City FC NEW Levy Posted today £30,000 per year Birmingham Op[...]
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Chartwells Independent. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Chartwells Independent
Don't be shy about reaching out to Chartwells Independent directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Community Cafe Manager- Birmingham City FC NEW Levy Posted today £30,000 per year Birmingham Op[...]
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Chartwells Independent and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Chartwells Independent
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
