At a Glance
- Tasks: Be the go-to person for Business Systems support and help keep operations running smoothly.
- Company: Join a dynamic team at NEC, part of Le Ye UK&I.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth.
- Other info: Flexible hours with occasional weekend work; perfect for students looking to gain experience.
- Why this job: Make a real difference by supporting systems that drive business success.
- Qualifications: Strong computer skills, great communication, and a knack for problem-solving.
The predicted salary is between 30000 - 40000 £ per year.
Reports to: General Manager
Location: NEC
Sector: Le Ye UK&I
Role Purpose
Act as the first point of contact for Business Systems support across Group venues, providing confident day‑to‑day system assistance, administration, and data handling. Maintain core systems to enable accurate management information and efficient operations, ensuring sensitive personal data is handled securely and in line with policy.
Key Responsibilities
- Support & Incident Management: Serve as first‑line support for system queries; triage, resolve, or escalate issues promptly while maintaining clear communications with stakeholders. Provide user guidance on system use; contribute to how‑to notes and quick guides.
- Systems Administration: Maintain and configure core business systems under the direction of the Manager to ensure reliability and quality outputs. Produce regular management information to aid and improve operational activity.
- Data Protection & Governance: Handle sensitive personal data in secure environments in accordance with company policies and procedures.
- Operational Support: Complete refunds and reporting across payment systems; keep accurate records. Provide stocktake process and administrative support to operational teams.
- Administration & Delivery: Manage day‑to‑day administrative requirements and support delivery of departmental standards and deadlines.
Skills and Experience
- High level of computer literacy with Microsoft Office and business systems.
- Strong organisation and time‑management; proactive, flexible, and able to self‑manage.
- Excellent customer care and teamwork; confident written and verbal communicator with discretion.
- Applies knowledge to a variety of standard day‑to‑day activities, knowing when to refer to others; accountable for individual results and impact on the work group.
- Interprets client needs and offers assistance on standard practical issues; understands key business practices related to own area.
- Flexible to work occasional weekends and evenings as required by the business.
- Excellent attention to detail whilst working at pace.
- Experience of producing high quality management information.
- Good time‑management and organisational skills, with a proactive and flexible approach.
- Able to self‑manage.
- Demonstrates excellent customer care and team‑working skills.
- Good communicator, both written and verbal to all levels – with ability to exercise discretion when required.
- Experience of delivery day‑to‑day systems training.
Person Specification
- Computer literate to a high level with Microsoft Office and other systems.
- Experience of maintaining and configuring systems.
- Excellent attention to detail whilst working at pace.
- Experience of producing high quality management information.
- Good time‑management and organisational skills, with a proactive and flexible approach.
- Able to self‑manage.
- Demonstrates excellent customer care and team‑working skills.
- Good communicator, both written and verbal to all levels – with ability to exercise discretion when required.
- Experience of delivery day‑to‑day systems training.
- Flexible to work occasional weekends and evenings as required by the business.
Business Systems Advisor- NEC in Birmingham employer: Chartwells Independent
As a Business Systems Advisor at NEC, you will join a dynamic team that values collaboration and innovation in a supportive work environment. The company offers comprehensive training and development opportunities, ensuring that employees can grow their skills and advance their careers while enjoying a flexible work culture that promotes work-life balance. With a commitment to data protection and operational excellence, this role provides a meaningful opportunity to contribute to the success of the organisation while working in a vibrant location.
StudySmarter Expert Advice🤫
We think this is how you could land Business Systems Advisor- NEC in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research the company and role thoroughly. We want you to be able to show how your skills match what they need, especially in systems administration and support.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. This will help you get comfortable talking about your experience and how it relates to the Business Systems Advisor role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Business Systems Advisor- NEC in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Business Systems Advisor. Highlight your experience with systems administration and customer care, and don’t forget to mention any relevant training you've delivered!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your proactive approach and how you handle sensitive data securely, as these are key aspects of the job.
Show Off Your Communication Skills:Since this role requires excellent written and verbal communication, make sure your application reflects that. Keep your language clear and professional, and don’t hesitate to showcase examples of how you’ve communicated effectively in past roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Chartwells Independent
✨Know Your Systems
Familiarise yourself with the core business systems mentioned in the job description. Be ready to discuss how you've used similar systems in the past and how you can contribute to their maintenance and configuration.
✨Showcase Your Communication Skills
As a Business Systems Advisor, clear communication is key. Prepare examples of how you've effectively communicated with stakeholders or provided user guidance in previous roles. This will demonstrate your ability to handle system queries and support users.
✨Highlight Your Attention to Detail
Since the role requires handling sensitive personal data and producing high-quality management information, be prepared to share specific instances where your attention to detail made a difference. This could be in data handling or during administrative tasks.
✨Demonstrate Flexibility and Proactivity
The job mentions the need for flexibility and a proactive approach. Think of examples where you've adapted to changing circumstances or taken the initiative to improve processes. This will show that you're ready to meet the demands of the role.
