At a Glance
- Tasks: Provide first-line support for business systems and assist with data management.
- Company: Join Levy, part of Compass Group, delivering legendary experiences in hospitality.
- Benefits: Competitive salary, flexible hours, and a commitment to sustainability and diversity.
- Other info: Opportunity for growth in a vibrant sector with a focus on wellbeing.
- Why this job: Be part of a dynamic team enhancing guest experiences at iconic venues.
- Qualifications: Strong computer skills, excellent communication, and a proactive attitude required.
The predicted salary is between 30000 - 40000 £ per year.
Reports to: General Manager
Location: NEC
Sector: Levy UK&I
Overview
Levy is the vibrant and exciting sector of Compass Group, the world’s largest catering company. We work at some of the greatest venues in the world, delivering legendary experiences in food, drink, and hospitality. In the UK and Ireland, we are proud to have a wealth of long-standing partnerships with venues across sport, entertainment, and events. Our ambition is continued growth across the UK and continental Europe. At the core of what we do is the belief that sustainably sourced great food and drink, coupled with exceptional service is key to creating bespoke legendary experiences at our venues.
Role Purpose
Act as the first point of contact for Business Systems support across Group venues, providing confident day-to-day system assistance, administration, and data handling. Maintain core systems to enable accurate management information and efficient operations, ensuring sensitive personal data is handled securely and in line with policy.
Key Responsibilities
- Support & Incident Management: Serve as first-line support for system queries; triage, resolve, or elevate issues promptly while maintaining clear communications with stakeholders. Provide user guidance on system use; contribute to how-to notes and quick guides.
- Systems Administration: Maintain and configure core business systems under the direction of the Manager to ensure reliability and quality outputs. Produce regular management information to aid and improve operational activity.
- Data Protection & Governance: Handle sensitive personal data in secure environments in accordance with company policies and procedures.
- Operational Support: Complete refunds and reporting across payment systems; keep accurate records. Provide stocktake process and administrative support to operational teams.
- Administration & Delivery: Manage day-to-day administrative requirements and support delivery of departmental standards and deadlines.
Skills and Experience
- High level of computer literacy with Microsoft Office and business systems.
- Strong organisation and time management; proactive, flexible, and able to self-manage.
- Excellent customer care and teamwork; confident written and verbal communicator with discretion.
- Applies knowledge to a variety of standard day-to-day activities, knowing when to refer to others; accountable for individual results and impact on the work group.
- Interprets client needs and offers assistance on standard practical issues; understands key business practices related to own area.
- There is a requirement to be flexible, due to the needs of the business you will be required to work occasional weekends and evenings.
Person Specification
- Computer literate to high level with Microsoft Office & other systems.
- Experience of maintaining and configuring systems.
- Excellent attention to detail whilst working at pace.
- Experience of producing high quality management information.
- Good time management and organisational skills, with a proactive and flexible approach.
- Able to self-manage.
- Demonstrates excellent customer care and team working skills.
- Good communicator, both written and verbal to all levels – with ability to exercise discretion when required.
- Experience of delivering day-to-day systems training.
Business Systems Advisor I NEC - Maternity Cover in Birmingham employer: Chartwells Independent
Levy UK&I, part of Compass Group, is an exceptional employer that prioritises employee wellbeing, sustainability, and diversity. With a vibrant work culture centred around delivering legendary experiences in hospitality at iconic venues, employees benefit from comprehensive training, growth opportunities, and a commitment to fair wages. Joining our team means being part of a forward-thinking organisation that values innovation and collaboration, all while making a positive impact on the planet.
StudySmarter Expert Advice🤫
We think this is how you could land Business Systems Advisor I NEC - Maternity Cover in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values, especially around sustainability and customer care, so you can show how you align with their mission during your chat.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your relevant experience effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit for the team.
We think you need these skills to ace Business Systems Advisor I NEC - Maternity Cover in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Business Systems Advisor role. Highlight your computer literacy, organisational skills, and any relevant experience with systems administration.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about working in the Levy sector. Share specific examples of how you've provided excellent customer care or managed data effectively in previous roles.
Showcase Your Communication Skills:Since this role requires clear communication, ensure your written application is well-structured and free of errors. This is your chance to demonstrate your verbal and written communication prowess!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Chartwells Independent
✨Know Your Systems
Familiarise yourself with the business systems mentioned in the job description. Be ready to discuss your experience with similar systems and how you've handled support queries in the past. This shows you’re not just a fit for the role, but that you can hit the ground running.
✨Showcase Your Communication Skills
Since this role involves clear communication with stakeholders, prepare examples of how you've effectively communicated in previous roles. Think about times when you’ve had to explain complex information simply or resolve conflicts through dialogue.
✨Demonstrate Your Attention to Detail
The job requires a high level of accuracy, especially when handling sensitive data. Bring examples of how you've maintained quality outputs in your previous work. You could even mention specific instances where your attention to detail made a significant difference.
✨Be Ready for Flexibility
This position may require working weekends and evenings, so be prepared to discuss your availability. Show that you understand the demands of the role and are willing to adapt your schedule to meet the needs of the business.
