At a Glance
- Tasks: Support daily café operations and create a welcoming environment for guests.
- Company: Join Levy UK + Ireland at Birmingham City Football Club's vibrant new café.
- Benefits: Competitive salary, career development, and a dynamic work environment.
- Other info: Great opportunity for leadership growth in a unique sports setting.
- Why this job: Be part of an exciting hospitality venture that brings communities together.
- Qualifications: Experience in hospitality and a passion for creating memorable guest experiences.
The predicted salary is between 30000 - 35005 £ per year.
At Levy UK + Ireland, we believe great hospitality creates places where people want to be. We're looking for an exceptional Assistant Café Manager to support the day‑to‑day operation of an exciting new social café space at St. Andrew’s @ Knighthead Park, home of Birmingham City Football Club. This isn't a traditional café. It's a destination designed to bring people together – a workplace café, informal meeting space, social hub, hospitality touchpoint and vibrant matchday destination.
As Assistant Café Manager, you'll work alongside the Café Manager to help create an environment where guests feel welcomed, teams feel inspired and every interaction reflects the very best of hospitality. You'll play a hands‑on role in leading the team, maintaining high standards and ensuring the venue consistently delivers exceptional experiences.
The Opportunity
Working closely with the Café Manager and Levy leadership team, you'll support all aspects of the café's daily operation while helping to shape a welcoming, high‑performing and commercially successful environment. You'll be a visible leader on the floor, supporting the team during busy service periods, championing great hospitality and helping to ensure every guest leaves with a positive impression.
What You'll Be Doing
- Supporting Daily Operations
- Support the day‑to‑day operation of the café and social space
- Help create an environment that feels welcoming, vibrant and well‑presented
- Support opening, service and closing procedures
- Maintain high standards across coffee, food and grab‑and‑go offers
- Assist with managing guest flow and service during peak periods
- Support matchday operations and event activity
- Work collaboratively with club teams and partners to maintain operational excellence
- Supporting and Developing the Team
- Support the recruitment, onboarding and development of team members
- Coach and motivate colleagues through day‑to‑day leadership
- Help maintain a positive, inclusive and people‑first culture
- Support training and development initiatives
- Lead by example through your attitude, professionalism and guest focus
- Help maintain high service standards across the team
- Delivering Outstanding Guest Experiences
- Build positive relationships with guests and regular visitors
- Champion proactive, friendly and engaging service
- Support the resolution of guest feedback and service recovery
- Identify opportunities to improve the guest experience
- Help create an atmosphere that encourages people to return again and again
- Supporting Commercial Performance
- Support delivery of sales and profitability targets
- Monitor product availability and presentation standards
- Assist with stock management and ordering processes
- Support merchandising, promotions and seasonal campaigns
- Help identify opportunities to increase guest engagement and repeat visits
- Contribute ideas to continuously improve the offer and customer experience
- Maintaining Standards
- Support compliance with food safety, health & safety and allergen procedures
- Maintain cleanliness and presentation standards throughout the café
- Assist with stock control and operational administration
- Help ensure company policies and brand standards are consistently met
- Support the Café Manager in maintaining a safe and efficient working environment
About You
We're looking for someone who brings:
- Experience within a café, hospitality, food service or guest‑facing environment
- Previous supervisory or team leadership experience
- A passion for hospitality and creating memorable experiences
- Strong communication and interpersonal skills
- Good organisational and problem‑solving abilities
- A positive, proactive and hands‑on approach
- High standards and attention to detail
- The confidence to lead from the front during busy service periods
Most importantly, you're someone who:
- Notices the small things
- Takes pride in creating great environments
- Supports and motivates others
- Leads through example
- Genuinely cares about people and experiences
Why Join Levy UK + Ireland?
This is an opportunity to be part of something special. Birmingham City Football Club is entering an exciting new chapter, with significant investment, ambitious plans and a long‑term vision for the future of the stadium estate and wider Sports Quarter development. As a strategic partner, Levy UK + Ireland is helping to shape that future through exceptional hospitality experiences.
This new space will be:
- Part café
- Part clubhouse
- Part workplace hub
- Part social destination
We're looking for someone who can help bring that vision to life every day while developing their own career within one of the UK's leading hospitality businesses. If you're passionate about people, hospitality and creating places where communities thrive, we'd love to hear from you.
Assistant Community Cafe Manager- Birmingham City FC NEW Levy Posted today £21,450 per year Bir[...] employer: Chartwells Independent
At Levy UK + Ireland, we pride ourselves on fostering a vibrant and inclusive work culture that prioritises exceptional hospitality and community engagement. As an Assistant Café Manager at Birmingham City FC, you'll not only play a pivotal role in creating memorable experiences for guests but also benefit from extensive training and development opportunities within one of the UK's leading hospitality firms. Join us in this exciting new chapter and be part of a team that values authenticity, teamwork, and personal growth in a dynamic sports environment.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Community Cafe Manager- Birmingham City FC NEW Levy Posted today £21,450 per year Bir[...]
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Chartwells Independent. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Chartwells Independent
Don't be shy about reaching out to Chartwells Independent directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Community Cafe Manager- Birmingham City FC NEW Levy Posted today £21,450 per year Bir[...]
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Chartwells Independent and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Chartwells Independent
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
