At a Glance
- Tasks: Lead the Reception team and ensure top-notch guest service at Milton Hill House.
- Company: Join a vibrant hotel part of the Venues Collection in beautiful Oxfordshire.
- Benefits: Enjoy healthcare perks, exclusive benefits, and a supportive work environment.
- Other info: Dynamic role with opportunities for personal growth and team development.
- Why this job: Be a key player in creating memorable guest experiences while developing your leadership skills.
- Qualifications: Previous hotel reception experience and strong organisational skills are essential.
The predicted salary is between 24000 - 30000 € per year.
We’re looking for an Assistant Reception Manager to join the Front Office team at Milton Hill House, part of the Venues Collection. This is a hands‑on operational role, supporting the effective day‑to‑day management of the Reception department, ensuring high standards of guest service, strong operational control, and a well‑organised department.
The Assistant Reception Manager will support in overseeing Reception, including reservations and leisure membership administration, while leading the team on shift, maintaining standards, and supporting the Front Office Manager with the smooth running of the department.
Key Responsibilities- Support the overall day‑to‑day running of the Front Office department
- Lead the Reception team on shift and act as the key point of support for team members during busy periods
- Deliver a high standard of guest service at all times, ensuring guests receive a warm, professional, and efficient experience
- Handling guest queries, complaints, and service recovery confidently and effectively
- Supporting billing accuracy, payment handling, room allocation, and daily reception procedures
- Booking and monitoring reservations, ensuring bookings are handled accurately and efficiently
- Supporting leisure membership administration, including enquiries, renewals, and record management
- Helping to maintain clear procedures, strong standards, and team organisation
- Assisting with induction, training, and ongoing team development
- Working closely with other departments to support a smooth guest journey and overall hotel operation
- Provide operational cover across reception and duty management shifts as required
- Carry out any other duties reasonably required in line with the needs of the business
Our ideal Assistant Reception Manager will:
- Have previous experience in a hotel Front Office or Reception supervisory role
- Be confident leading a shift and supporting team members in a busy environment
- Have a strong understanding of Reception, Reservations, and guest service procedures
- Be confident handling complaints, problem‑solving, and making decisions on shift
- Have strong organisational skills and attention to detail
- Be comfortable managing both operational and administrative tasks
- Be proactive, reliable, and committed to high standards
- Be someone who leads visibly, supports the team well, and takes ownership of the department
- Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
- Aviva Digicare - Free annual healthcare check
- Exclusive Benefits
Assistant Manager- Milton Hill House employer: Chartwells Independent
Milton Hill House, part of the Venues Collection, is an exceptional employer that prioritises employee well-being and professional growth. With a supportive work culture that values teamwork and high standards of guest service, employees benefit from comprehensive healthcare options and exclusive perks. Located in the picturesque Oxfordshire countryside, this role offers a unique opportunity to thrive in a dynamic environment while contributing to memorable guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager- Milton Hill House
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Milton Hill House and the Venues Collection. Understanding their values and what they stand for will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your experience in leading a team and providing excellent guest service. The more comfortable you are, the better you'll come across during the real deal!
✨Tip Number 3
Show off your problem-solving skills! Be ready to share examples of how you've handled guest complaints or tricky situations in the past. This will highlight your ability to think on your feet and reassure the interviewers that you can maintain high standards even under pressure.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself fresh in their minds and shows that you’re proactive and genuinely interested in the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Assistant Manager- Milton Hill House
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Assistant Reception Manager role. Highlight your previous hotel Front Office or Reception supervisory experience, and don’t forget to mention any leadership roles you've had!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for guest service and your ability to lead a team. Be sure to mention how you can contribute to maintaining high standards at Milton Hill House.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've handled guest queries or complaints in the past. We want to see that you can confidently manage challenges and ensure a smooth guest experience.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Chartwells Independent
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Assistant Reception Manager. Familiarise yourself with the key tasks like managing reservations and handling guest queries. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Since this role involves leading a team, be prepared to discuss your previous experiences in a supervisory capacity. Think of specific examples where you successfully managed a team during busy periods or resolved conflicts. This will highlight your ability to lead effectively under pressure.
✨Prepare for Guest Service Scenarios
Expect questions about how you would handle guest complaints or service recovery situations. Prepare some scenarios from your past experience where you turned a negative situation into a positive one. This will showcase your problem-solving skills and commitment to high standards of guest service.
✨Demonstrate Organisational Skills
As an Assistant Reception Manager, you'll need strong organisational skills. Be ready to discuss how you manage multiple tasks, such as billing accuracy and leisure membership administration. Share specific strategies you use to stay organised and ensure smooth operations, which will reassure them of your capability.
