At a Glance
- Tasks: Lead the Reception team, ensuring top-notch guest service and smooth operations.
- Company: Join Milton Hill House, part of the Venues Collection, in a vibrant hospitality environment.
- Benefits: Enjoy healthcare perks, discounts, live-in accommodation, and generous holiday allowances.
- Other info: Dynamic role with ongoing training and clear career pathways.
- Why this job: Make a real impact on guest experiences while developing your career in hospitality.
- Qualifications: Previous hotel reception experience and strong leadership skills are essential.
The predicted salary is between 24000 - 30000 € per year.
We’re looking for an Assistant Reception Manager to join the Front Office team at Milton Hill House, part of the Venues Collection. This is a hands‑on operational role, supporting the effective day‑to‑day management of the Reception department, ensuring high standards of guest service, strong operational control, and a well‑organised department. The Assistant Reception Manager will support in overseeing Reception, including reservations and leisure membership administration, while leading the team on shift, maintaining standards, and supporting the Front Office Manager with the smooth running of the department.
Key Responsibilities
- Support the overall day‑to‑day running of the Front Office department
- Lead the Reception team on shift and act as the key point of support for team members during busy periods
- Deliver a high standard of guest service at all times, ensuring guests receive a warm, professional, and efficient experience
- Handling guest queries, complaints, and service recovery confidently and effectively
- Supporting billing accuracy, payment handling, room allocation, and daily reception procedures
- Booking and monitoring reservations, ensuring bookings are handled accurately and efficiently
- Supporting leisure membership administration, including enquiries, renewals, and record management
- Helping to maintain clear procedures, strong standards, and team organisation
- Assisting with induction, training, and ongoing team development
- Working closely with other departments to support a smooth guest journey and overall hotel operation
- Provide operational cover across reception and duty management shifts as required
- Carry out any other duties reasonably required in line with the needs of the business
Our ideal Assistant Reception Manager will:
- Have previous experience in a hotel Front Office or Reception supervisory role
- Be confident leading a shift and supporting team members in a busy environment
- Have a strong understanding of Reception, Reservations, and guest service procedures
- Be confident handling complaints, problem‑solving, and making decisions on shift
- Have strong organisational skills and attention to detail
- Be comfortable managing both operational and administrative tasks
- Be proactive, reliable, and committed to high standards
- Be someone who leads visibly, supports the team well, and takes ownership of the department
Benefits
- Medicash - Healthcare benefits, including dental, optical and therapy treatments (includes up to 4 dependent children)
- Aviva Digicare - Free annual healthcare check
- Exclusive Benefits & Wellbeing site (Perks at Work)
- Entertainment discounts - up to 55% off cinema tickets
- Health & Wellbeing discounts - Discounts for Nuffield Health (20%) and Pure Gym (10%)
- Travel discounts - Discounts with holiday companies such as TUI and Expedia
- Shopping discounts - Save up to 15% at high street and online stores by purchasing Shopping Cards
- Meals on duty
- Live‑in accommodation available
- Vodafone discounts
- Pension scheme and Life Assurance
- Employee Assistance Programme
- 23 days + BH’s and additional day off for your birthday
- 2 days additional leave, following return from Maternity leave during first year back
- Competitive and supportive family benefits
- Day off for baby’s first birthday
- Holiday purchase scheme
- On‑going training & development and career pathways
- Professional subscriptions paid
- Financial wellbeing programme and preferred rates on salary finance products
Assistant Manager- Milton Hill House in Abingdon employer: Chartwells Independent
Milton Hill House, part of the Venues Collection, is an exceptional employer that prioritises employee wellbeing and professional growth. With a supportive work culture, comprehensive benefits including healthcare, discounts, and ongoing training, team members are empowered to thrive in their roles while enjoying a fulfilling work-life balance in the picturesque setting of Abingdon, Oxfordshire.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager- Milton Hill House in Abingdon
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Milton Hill House and the Venues Collection. Understanding their values and what they stand for will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your previous experience aligns with the role of Assistant Reception Manager, especially your skills in guest service and team leadership.
✨Tip Number 3
Dress to impress! Make sure you look professional and polished for your interview. First impressions matter, especially in a hospitality role where guest interaction is key. A smart outfit can boost your confidence too!
✨Tip Number 4
Follow up after your interview! A quick thank-you email expressing your appreciation for the opportunity can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Assistant Manager- Milton Hill House in Abingdon
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application:Make sure to tailor your application to the Assistant Reception Manager role. Highlight your relevant experience in hotel reception and guest service. We love seeing how your skills match what we're looking for!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points for key achievements and avoid long-winded sentences. We appreciate straightforward communication that gets right to the heart of your experience.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Chartwells Independent
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Assistant Reception Manager. Familiarise yourself with the key tasks like handling guest queries and managing reservations. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Leadership Skills
Since this role involves leading a team, be prepared to discuss your previous experiences in supervisory positions. Share specific examples of how you've supported team members during busy periods and maintained high standards of service. This will highlight your capability to lead effectively.
✨Prepare for Scenario Questions
Expect questions about how you'd handle guest complaints or operational challenges. Think of real-life scenarios where you successfully resolved issues. This will not only showcase your problem-solving skills but also your ability to remain calm under pressure.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
