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- Tasks: Join our Patient Dining team to provide exceptional catering services and support patients' needs.
- Company: Medirest, part of Compass Group UK&I, delivers top-notch healthcare services across 130+ NHS Trusts.
- Benefits: Enjoy flexible shifts, a supportive environment, and the chance to make a real difference in healthcare.
- Why this job: Be part of a caring team, enhance patient experiences, and grow your skills in a rewarding role.
- Qualifications: No prior experience needed; just a passion for patient care and a willingness to learn.
- Other info: This role requires a DBS check, with costs covered by the employer.
Are you looking for a new challenge? Do you have a passion for customer service? Would you like to contribute to the greater good of the healthcare field? If so, then we would love to hear from you!
A new opportunity has arisen for a Ward Hostess/Host to join the Medirest Family. We are looking for new members to join our highly dedicated Patient Dining team, who deliver outstanding catering services.
As a Ward Hostess/Host you would provide a warm and welcoming environment for patients. Every day is different, and by facilitating patients' nutrition and hydration needs, you can make a real difference!
Here's an idea of what your shift pattern will be:
- Mon: Evenings
- Tues: Evenings
- Weds: Evenings
- Thurs: Evenings
- Fri: Evenings
- Sat: Evenings
- Sun: Evenings
Key responsibilities:
- Provide menus, take orders from patients and support with all dietary and allergen queries.
- Prepare and deliver all refreshments and meals for breakfast, lunch, and dinner service.
- Clear down ward areas and wash up dirty dishes, ensuring that the kitchen is fully prepared for the next service.
- Liaise with ward staff to ensure patients' needs are met in a timely manner.
- Offer great customer service by always putting the patient first.
Our ideal Ward Hostess/Host will:
- Have awareness of food & hygiene standards.
- Be passionate about patient care, with the ability to communicate effectively with patients, visitors, and healthcare staff.
- Be able to work under pressure, individually and as part of a team with a flexible approach to meet the needs of the business.
- Be confident working in a hospital environment and aware that at times you will come in contact with patients that are particularly unwell or showing signs of distress.
- Understand that it doesn’t matter if you’ve never worked as a Ward Host / Hostess before. What matters most is taking pride in what you do and a willingness to learn and go the extra mile for our patients.
This position is subject to a Disclosure & Barring Service check; costs met by the employer.
Part of Compass Group UK&I, Medirest is the specialist healthcare operating company of Compass Group UK & Ireland, providing a full range of hotel services, including staff, patient and visitor catering, domestics, portering, security, and reception, at over 130 NHS Trusts and private hospitals.
Compass Group UK&I is committed to fostering an environment where every individual can truly be themselves at work and has equal opportunities to advance in their careers. We strive to build a culture that respects and celebrates the unique talents, beliefs, backgrounds, and abilities of all our team members. We want our colleagues to feel valued, empowered to reach their full potential, and to thrive - because diversity is our strength!
Ward Hostess/Host employer: Chartwells Independent
Contact Detail:
Chartwells Independent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ward Hostess/Host
✨Tip Number 1
Familiarise yourself with the specific dietary needs and preferences of patients. Understanding common dietary restrictions and how to communicate effectively about food options can set you apart during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've gone above and beyond for customers in previous roles. This will demonstrate your passion for patient care and your ability to create a welcoming environment.
✨Tip Number 3
Research Medirest and their values, particularly their commitment to patient care and diversity. Being able to discuss how your personal values align with theirs can make a strong impression.
✨Tip Number 4
Practice your communication skills, especially in a healthcare context. Being able to convey information clearly and compassionately is crucial, so consider role-playing scenarios with friends or family.
We think you need these skills to ace Ward Hostess/Host
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Ward Hostess/Host. Tailor your application to highlight relevant experiences and skills that align with the role.
Craft a Personal Statement: Write a personal statement that reflects your passion for customer service and patient care. Share specific examples of how you've demonstrated these qualities in previous roles or experiences.
Highlight Relevant Skills: Make sure to emphasise your awareness of food and hygiene standards, as well as your ability to communicate effectively with patients and staff. Use bullet points in your CV to make these skills stand out.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A polished application shows attention to detail and professionalism, which is crucial in a healthcare setting.
How to prepare for a job interview at Chartwells Independent
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing excellent customer service during the interview. Share examples of how you've gone above and beyond for customers in the past, as this role is all about making patients feel welcome and cared for.
✨Demonstrate Your Communication Skills
As a Ward Hostess/Host, you'll need to communicate effectively with patients and healthcare staff. Prepare to discuss how you would handle dietary queries or concerns from patients, showcasing your ability to listen and respond empathetically.
✨Highlight Your Teamwork Abilities
This position requires working closely with other team members and ward staff. Be ready to talk about your experience working in a team environment, and how you can contribute positively to the dynamics of the Patient Dining team.
✨Prepare for Questions on Food Hygiene Standards
Since awareness of food and hygiene standards is crucial, brush up on basic food safety practices. Be prepared to answer questions related to hygiene protocols and how you would ensure that meals are served safely and efficiently.
