Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead a team to provide premium service to VIP guests at exciting events.
- Company: Join SEC Food, the official catering partner for The Scottish Event Campus, known for exceptional customer experiences.
- Benefits: Enjoy competitive pay, free meals, flexible shifts, and discounts for team members.
- Why this job: Be part of a fun team delivering incredible events while gaining valuable hospitality experience.
- Qualifications: 1 year of hospitality experience and strong leadership skills required.
- Other info: This is a casual role with no guaranteed hours; apply online in just minutes!
At SEC Food, we’re proud to be the official catering partner for The Scottish Event Campus (SEC).
We pride ourselves on providing an exceptional customer experience for every visitor to the campus.
Our campus comprises of 3 key venues – The OVO Hydro, The SEC Centre and the SEC Armadillo, each hosting various dynamic events and providing a unique customer experience.
The ideal candidates should embrace the campus mission; Best Venues, Best People, Best Events and should always adopt the campus key behaviours; teamwork and collaboration, whilst providing an excellent visitor experience to every guest. If you enjoy working at large-scale events and have a knack for working in a fast paced environment, working at SEC Food will be for you! For this particular role, we are looking for a minimum of 1 year team leading experience within a hospitality environment.
Why work with us?
- Highly competitive pay rate – £12.60 p/hr, paid weekly
- Free meal entitlement while on duty
- Free on-site car parking
- Ample opportunity for career progression within events & hospitality – in any role (Confex, Live, Culinary, etc.)
- Become part of a fun and friendly team that delivers a range of incredible events!
- The opportunity to progress in your role across other venues within Compass Group UK and Ireland
- Flexible shifts and manage your own work schedule
- Perks @ Work discounts for all team members
What will I be doing?
As a VIP Hospitality Team Member, you will be the face of the area you lead for SEC Food.
Working in the Hydro Hospitality Suites, you should focus on providing premium service to VIP guests during events. Attention to detail and a focus on creating a luxurious and seamless experience are essential. You’ll be working with a range of clientele, offering personalised service in an exclusive atmosphere.
Your role is imperative to the success of the event and will include leading a team of staff to serve customers and clients the food and drink required as per the event instruction – this will involve the sale and service of alcohol if over 18 years old.
Required Qualities
• 1 year hospitality experience
• Excellent communication skills
• Leadership skills
• Solution orientated and innovative
Operational Excellence
• Ensure you are aware of, and meet the legal and Company requirements for fire, safety, health, and hygiene – as covered in your training
• Report all health and safety issues to your line manager, including all accidents and near misses
• Prioritise food safety habits and methods of work
• Serve customers with hot and cold food and beverages during service times
• Clean all work areas during and after use and remove all waste to the appropriate area
• Comply with all company and unit procedures relating to cash handling and security, reporting any issues to your manager
• Thrive in a fast-paced and high-pressure environment
Customer Care
• To be polite, professional, and respectful at all times with customers, clients and colleagues
• To demonstrate a safe can-do attitude towards individual customer requests and strive to exceed customer expectations
• To maximise all sales opportunities through upselling techniques
• To acquire a good knowledge of all products to be able to advise individuals on their product choice
• To actively gain customer feedback, passing information gained onto your line manager and colleagues
• To be aware of key stakeholders liaise with key partners and the Client as appropriate and needed
If you enjoy working at large-scale events and have a knack for working in a fast paced environment, working with SEC Food will be for you!
Sound good? Apply online now via our short application form (only takes a couple of minutes) and we will be in touch within a couple of days to get the ball rolling!
Please be aware that this is a casual role with no guaranteed hours.
We look forward to receiving your application soon.
The SEC Food People Team
Show more
Ready to Apply?
Apply Now
Share
Location
Scottish Event Campus, Exhibition Way, Glasgow, G3 8YW, United Kingdom
#J-18808-Ljbffr
VIP Hospitality Team Member employer: Chartwells Independent
Contact Detail:
Chartwells Independent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land VIP Hospitality Team Member
✨Tip Number 1
Familiarise yourself with the Scottish Event Campus and its venues. Understanding the unique atmosphere of The OVO Hydro, The SEC Centre, and the SEC Armadillo will help you demonstrate your enthusiasm for the role and show that you're genuinely interested in providing a top-notch experience for VIP guests.
✨Tip Number 2
Highlight your leadership experience in hospitality during any informal conversations or networking opportunities. Being able to discuss specific examples of how you've successfully led a team in a fast-paced environment will set you apart from other candidates.
✨Tip Number 3
Practice your communication skills by engaging with friends or family in role-play scenarios where you provide customer service. This will help you feel more confident when interacting with VIP guests and ensure you can handle any requests or feedback professionally.
✨Tip Number 4
Research common upselling techniques used in hospitality. Being knowledgeable about how to enhance the guest experience through personalised service and product recommendations will demonstrate your commitment to maximising sales opportunities and exceeding customer expectations.
We think you need these skills to ace VIP Hospitality Team Member
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant hospitality experience, especially any team leading roles. Emphasise your communication skills and ability to thrive in fast-paced environments, as these are key qualities for the VIP Hospitality Team Member position.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for working at large-scale events and your commitment to providing exceptional customer service. Mention specific examples from your past experiences that demonstrate your leadership skills and attention to detail.
Showcase Your Customer Care Skills: Highlight any previous roles where you provided excellent customer care. Discuss how you handled customer requests and feedback, and how you went above and beyond to exceed expectations, as this aligns with the role's focus on creating a luxurious experience for VIP guests.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your professionalism and attention to detail, which is crucial for a role that involves serving VIP guests.
How to prepare for a job interview at Chartwells Independent
✨Showcase Your Hospitality Experience
Make sure to highlight your previous hospitality experience, especially any team leading roles. Discuss specific situations where you provided excellent customer service or led a team successfully.
✨Demonstrate Communication Skills
Since communication is key in this role, prepare examples of how you've effectively communicated with both customers and team members in past positions. This will show that you can maintain professionalism under pressure.
✨Emphasise Teamwork and Collaboration
SEC Food values teamwork, so be ready to discuss how you've worked collaboratively in previous roles. Share stories that illustrate your ability to work well with others to achieve common goals.
✨Prepare for Fast-Paced Scenarios
Given the fast-paced environment of large-scale events, think of examples where you've thrived under pressure. Be prepared to discuss how you manage stress and maintain high standards of service during busy times.
