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- Tasks: Be the heartbeat of our Newcastle office, ensuring smooth daily operations and creating memorable guest experiences.
- Company: Join Rapport, an award-winning company providing top-notch guest services to prestigious clients worldwide.
- Benefits: Enjoy exclusive travel discounts, grocery savings, wellness programs, and a contributory pension scheme.
- Why this job: This role offers personal growth, a vibrant culture, and the chance to make a real impact.
- Qualifications: Outgoing personality, excellent English skills, and preferably previous customer service experience in luxury settings.
- Other info: We celebrate diversity and inclusion, offering numerous training workshops and a supportive work environment.
We are recruiting an Office Coordinator to be part of the Rapport team, based at our client\’s office in Newcastle.You will be part of a large and diverse team supporting our client: a Fortune Global 500 company, where excellence and creativity are the norm daily.
Reporting to the Office Operations Specialist and being an integral to a highly professional team, this role is at the heart of the office making every day run smoothly, seamless, and special.If you have the incredible ability to spark immediate Rapport with the guests arriving at the building and deliver create memorable experiences, we will be expecting your application!
This role is a full-time, permanent role (40 hours per week), Monday to Friday, with flexibility as per client’s needs.
Some of the main responsibilities
- Providingan exceptional warm and welcoming working environment to internal and external stakeholders
- Ensuring the smooth running of the day-to-day operations on the floor
- Completing floor walks and audits to ensure tidiness and clear desk policy and monitoring/managing the efficient use of the office space
- Supporting with meetings and events from planning and administration of the event, to placing catering orders, liaising with other departments, and ensuring trackers and reports are continuously updated
- Reporting maintenance/cleaning issues to the service desk and followed-up on their progress
- Engaging in individual and the team’s training as required
The ideal candidate will
- Share our Rapport values: Create Rapport, Be Brilliant, Innovative Spirit, Walk Tall and Stronger Together
- Have an outgoing personality and be able to easily build rapport with key stakeholders (internal, external and VIPs)
- Have an excellent command of English, verbal and written
- Be innovative, adaptable, flexible, proactive, organised, detail-oriented, process-driven, and resourceful with a can-do attitude
- Maintain a professional, polite, and considerate manner at all times and act as a role model for the team
- Display excellent personal presentation and interpersonal skills
- Have passion to deliver excellent guest service in everything that they do
- Preferably, have previous customer service experience in in a similar role within a luxury hotel, premium airlines, or corporate environment
Some of our benefits include:
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Save money on your groceries with discounts on Tesco, Sainsbury’s, Morrisons and other major brands
- A wide range of offers dedicated to improving your personal finances for a more secure future, including life assurance cover
- Regular emails filled with the best discounts and savings available
- Receive cash rewards every time you spend and use them on a wide range of brands
- Financial rewards – for recommending your friends and family and/or even when you bring new business to us (legitimate qualified sales leads)
- Contributory pension scheme
- Access to wellness programs to promote the mental health and well-being of our Ambassadors
- Employee Assistance Program to guide and support our team members
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Learning & development opportunities to support your personal and professional development and growth
- WOW Awards to celebrate our brilliant Ambassadors nominated for their exceptional service by our guests and clients
- One Paid Day for Charity Work
Why Rapport?
Our people come first, and we are committed to developing you and offering a number of fantastic professional and personal development opportunities. We have a suite of over 50 training workshops and a number of Leadership programmes to support you with your development and career progression within Rapport.
We are committed to equality of opportunity and inclusion within the workplace, and we celebrate everyone’s differences and diverse backgrounds. We have created a number of Employee Networks as part of our “Be Yourself at Rapport” programme, to create a safe space for our Ambassadors to connect and collaborate, ensuring we champion diversity and inclusion in all that we do.
Our Ambassadors’ mental and physical wellbeing is very important to us, and we continue to have a real focus on providing the varied support and initiatives for our teams to get involved in.
Rapport is also a Disability Confident Employer, and we have a number of partnerships with external organisations providing job opportunities within the company for people with special educational needs and disabilities.
About the Company
Rapport is an award winning, specialist company that provides corporate organisations with a range of fully managed front and back of house guest services. Our tailored services are provided to clients in all major cities in the UK and Ireland and in key locations in the US and Hong Kong.
We are very proud to count some of the UK’s most forward-thinking, blue-chip companies as our clients, from small boutique firms to large multi-site international corporations, all with a common goal to provide excellent Customer Service.
Our most prestigious awards include:
- In the 2021 ‘Best Companies to work for’ awards, Rapport was recognised as being the Best Company to Work for in the U.K. Business Services Sector, Rapport was recognised as the second Best (Large) Company to Work for in the UK and third Best Company to Work for in London (all categories and company sizes).
- We were awarded three stars from ‘Best Companies’, their ultimate accolade, in 2021 signifying a ‘World Class’ company.
- Top 30 Best Places to Work in Hospitality in 2021winner.
- Excellence in Diversity & Inclusion at HR in Hospitality Awards 2019
Rapport is a part of Compass Group UK & Ireland, a FTSE 100 company. Please visit our website,www.rapportservice.com, for further information and before applying to learn more about Rapport and our clients.
We will contactapplicants within 5-7 workings days. Rapport job adverts always gain a high response rate, but we do review all applications. Please check your inbox and your junk/spamfolder for our response to your application. Due to high application volumes, we recommend that you do not apply for more than one role at any time. Please ensure you apply for the role that best matches your experience.
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Office Coordinator - Newcastle employer: Chartwells Independent
Contact Detail:
Chartwells Independent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Office Coordinator - Newcastle
✨Tip Number 1
Familiarise yourself with Rapport's values and culture. Understanding their core principles like 'Create Rapport' and 'Be Brilliant' will help you align your approach during interviews and discussions, showcasing that you're a great fit for the team.
✨Tip Number 2
Highlight your customer service experience, especially if it’s in a luxury or corporate environment. Be ready to share specific examples of how you've created memorable experiences for guests or clients, as this is crucial for the Office Coordinator role.
✨Tip Number 3
Prepare to demonstrate your organisational skills. Think of instances where you successfully managed multiple tasks or events simultaneously, as this will show your ability to handle the day-to-day operations smoothly.
✨Tip Number 4
Practice your interpersonal skills. Since building rapport with stakeholders is key, consider role-playing scenarios where you engage with different types of guests or colleagues to refine your approach and ensure you come across as warm and welcoming.
We think you need these skills to ace Office Coordinator - Newcastle
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and requirements of the Office Coordinator position. Tailor your application to highlight how your skills and experiences align with what Rapport is looking for.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and office coordination. Use bullet points for clarity and focus on achievements that demonstrate your ability to create rapport and deliver excellent service.
Write a Strong Cover Letter: Your cover letter should reflect your personality and enthusiasm for the role. Mention specific examples of how you've successfully built rapport in previous roles and how you embody the values of Rapport. Keep it concise and engaging.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the Office Coordinator role.
How to prepare for a job interview at Chartwells Independent
✨Show Your Personality
As an Office Coordinator, you'll need to build rapport with guests and stakeholders. Be sure to showcase your outgoing personality during the interview. Share examples of how you've successfully connected with others in previous roles.
✨Demonstrate Organisational Skills
This role requires excellent organisational abilities. Prepare to discuss specific instances where you've managed multiple tasks or events simultaneously. Highlight your attention to detail and how you ensure everything runs smoothly.
✨Emphasise Customer Service Experience
Given the focus on delivering exceptional guest service, be ready to talk about your previous customer service roles. Share stories that illustrate your commitment to creating memorable experiences for clients and guests.
✨Research Rapport and Its Values
Familiarise yourself with Rapport's values and mission before the interview. Be prepared to explain how your personal values align with theirs, particularly around creating rapport and being innovative. This shows genuine interest in the company.
