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- Tasks: Lead and develop food and beverage operations at Charlton Athletic Football Club.
- Company: CH&Co is a dynamic catering company focused on delivering exceptional fan experiences.
- Benefits: Enjoy a vibrant work environment with opportunities for growth and development.
- Why this job: Join us to transform matchday experiences and make a real impact on fan satisfaction.
- Qualifications: Experience in senior catering management, strong leadership skills, and a commercial mindset required.
- Other info: Must be available for weekends, evenings, and matchdays.
The predicted salary is between 48000 - 72000 £ per year.
CH&Co is looking for a passionate and experienced Head of Retail (Catering) to lead and develop our matchday and event-day food and beverage operations at Charlton Athletic Football Club. From kiosks to mobile units and fan zone food offerings, this role is central to delivering quality, efficiency, and a first-class fan experience across all catering outlets.
About the Role:
As Head of Retail (Catering), you’ll be responsible for the planning, delivery, and commercial success of all stadium F&B retail operations. Working closely with internal teams and external partners, you’ll lead the charge in transforming how fans experience food and drink at The Valley – driving standards, increasing revenue, and delivering consistently excellent service.
Key Responsibilities:
- Oversee the end-to-end operation of all retail catering units on matchdays and non-matchday events.
- Recruit, train, and manage a catering retail team, including supervisors, kiosk staff, and casual workers.
- Lead on planning, logistics, and stock control to ensure smooth operations across all outlets.
- Work with suppliers to deliver a high-quality and varied product range, with a focus on fan satisfaction and profitability.
- Monitor and report on sales, margins, and customer feedback to drive continuous improvement.
- Ensure compliance with all health and safety, hygiene, and licensing regulations.
- Implement efficient systems and processes for ordering and service delivery.
- Contribute to marketing promotions and matchday campaigns that boost spend-per-head and fan engagement.
What We’re Looking For:
- Proven experience in a senior catering or F&B retail management role (stadium, venue, or large-scale event experience preferred).
- Strong leadership, team management, and organisational skills.
- A commercial mindset with experience in cost control, profit maximisation, and supplier negotiation.
- Understanding of health & safety, food hygiene standards, and allergen legislation.
- Ability to thrive in a fast-paced environment and remain calm under pressure.
- Availability to work weekends, evenings, and matchdays as required.
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Head of Retail (Catering) (London) employer: Chartwells Independent
Contact Detail:
Chartwells Independent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Retail (Catering) (London)
✨Tip Number 1
Network with professionals in the catering and hospitality industry, especially those with experience in stadium operations. Attend relevant events or join online forums to connect with individuals who can provide insights or even refer you to opportunities at CH&Co.
✨Tip Number 2
Research Charlton Athletic Football Club and their current food and beverage offerings. Understanding their brand and fan base will help you tailor your approach and demonstrate your passion for enhancing the matchday experience during interviews.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully managed catering operations in high-pressure environments. Highlight your leadership skills and any innovative strategies you've implemented to improve service delivery and customer satisfaction.
✨Tip Number 4
Stay updated on the latest trends in food and beverage within the sports industry. Being knowledgeable about new concepts or popular items can set you apart as a candidate who is ready to elevate the fan experience at The Valley.
We think you need these skills to ace Head of Retail (Catering) (London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in catering or F&B retail management. Focus on your leadership skills and any specific achievements that demonstrate your ability to enhance fan experiences.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the industry. Mention specific examples of how you've successfully managed catering operations, improved service delivery, or increased revenue in previous positions.
Highlight Relevant Skills: Emphasise your organisational skills, commercial mindset, and understanding of health and safety regulations. Make sure to mention your ability to thrive in fast-paced environments, as this is crucial for the role.
Show Enthusiasm for the Brand: Demonstrate your knowledge of CH&Co and Charlton Athletic Football Club in your application. Express your excitement about the opportunity to enhance the fan experience at The Valley and how you can contribute to their vision.
How to prepare for a job interview at Chartwells Independent
✨Show Your Passion for Catering
Make sure to express your enthusiasm for the catering industry and how it relates to enhancing fan experiences. Share specific examples of how you've previously improved food and beverage operations, especially in a high-pressure environment like a stadium.
✨Demonstrate Leadership Skills
Prepare to discuss your leadership style and how you manage teams effectively. Highlight any experience you have in recruiting, training, and motivating staff, as well as how you handle challenges within a team setting.
✨Know Your Numbers
Be ready to talk about your experience with sales monitoring, profit maximisation, and cost control. Bring examples of how you've successfully increased revenue in past roles, and be prepared to discuss strategies for improving margins.
✨Understand Compliance and Safety Standards
Familiarise yourself with health and safety regulations, food hygiene standards, and allergen legislation. Be prepared to discuss how you ensure compliance in your operations and how this contributes to overall customer satisfaction.
