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- Tasks: Lead and manage Soft FM services, ensuring high standards and financial performance.
- Company: Join Compass Group UK&I, a leader in delivering quality services with a focus on inclusivity.
- Benefits: Enjoy perks like a contributory pension, digital GP access, travel discounts, and wellness classes.
- Why this job: Be part of a dynamic team that values diversity and fosters career growth in a supportive environment.
- Qualifications: Significant experience in Soft FM management, strong leadership, and excellent negotiation skills required.
- Other info: Opportunity to make a real impact in the healthcare sector while developing your career.
The predicted salary is between 43200 - 72000 £ per year.
We are dedicated to delivering high-quality products and services to our clients while fostering a dynamic and inclusive workplace. As we continue to expand, we are looking for experienced and commercially-minded Contract Directors to collaborate with our NHS teams, managing the full Soft Facilities Management (FM) service. This is a pivotal role, responsible for ensuring the efficient and effective delivery of all soft FM services, including cleaning, catering, portering, and retail operations, while driving financial performance and enhancing customer satisfaction. This role involves strategic planning, contract negotiation, compliance monitoring, and team leadership, fostering a high-performance culture, to ensure that our contracts are managed efficiently and effectively.
The ideal candidate will possess a strong background in Soft FM Contract management, excellent negotiation skills, and the ability to work collaboratively with various stakeholders.
Key Responsibilities:- Commercial Management: Oversee the financial performance of the soft FM and retail operations, including budgeting, forecasting, and cost control, ensuring services are delivered within budget and maximizing revenue opportunities.
- Contract Management: Manage and monitor all soft FM and retail contracts, ensuring compliance with service level agreements (SLAs) and key performance indicators (KPIs).
- Operational Excellence: Lead the day-to-day operations of the soft FM and retail services, ensuring high standards of service delivery, safety, and customer satisfaction.
- Stakeholder Engagement: Build and maintain strong relationships with key stakeholders, including hospital management, service providers, and suppliers, ensuring alignment and collaboration.
- Team Leadership: Manage and develop a high-performing team, fostering a culture of excellence, accountability, and continuous improvement.
- Risk Management: Identify and mitigate risks related to service delivery, compliance, and financial performance, ensuring a safe and secure environment for patients, staff, and visitors.
- Proven Experience: Significant experience in a senior management role within Soft FM, Retail, or a similar environment, ideally within a healthcare setting.
- Commercial Acumen: Strong financial management skills with a track record of driving revenue growth and managing budgets effectively.
- Leadership Skills: Demonstrated ability to lead and inspire teams, with excellent communication, negotiation, and interpersonal skills.
- Contract Management: Experience in managing large-scale contracts and service providers, with a focus on quality, compliance, and cost-effectiveness.
- Customer Focus: A commitment to delivering exceptional customer service, with an understanding of the unique challenges of a healthcare environment.
- Problem-Solving: Strong analytical and decision-making skills, with the ability to think strategically and resolve complex issues.
We ensure you're rewarded for all your hard work, which is why we offer a comprehensive benefits package which includes but is not limited to:
- Contributory pension scheme
- Grow your career with our Career Pathways and MyLearning programmes
- Quick access for you and your immediate family to a Digital GP, and wider healthcare benefits
- Exclusive travel discounts with TUI, Expedia, Booking.com and many more
- Save money on your food shop with discounts on Tesco, Sainsbury's, Morrisons and many more
- Up to 44% off cinema tickets to enjoy your favourite blockbuster
- Receive cash rewards every time you spend and use them on a wide range of brands
- Unwind with us with free wellness, mindfulness and exercise classes
- You can share all discounts and offers with your friends and families
Compass Group UK&I wants everyone in our business to feel able to be themselves at work and to have an equal opportunity to progress their career. We want to create a culture where we respect and embrace everyone's talents, beliefs, backgrounds, and abilities. Where our colleagues feel valued, can reach their full potential, and thrive - Diversity is Our Strength!
Contract Director employer: Chartwells Independent
Contact Detail:
Chartwells Independent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Director
✨Tip Number 1
Familiarise yourself with the specific challenges and requirements of Soft Facilities Management in a healthcare setting. Understanding the nuances of this environment will help you demonstrate your expertise during interviews.
✨Tip Number 2
Network with professionals in the healthcare and facilities management sectors. Attend industry events or join relevant online forums to connect with potential colleagues and learn about the latest trends and best practices.
✨Tip Number 3
Prepare to discuss your previous experiences in contract management and financial oversight. Be ready to provide specific examples of how you've successfully managed budgets and improved service delivery in past roles.
✨Tip Number 4
Showcase your leadership skills by highlighting instances where you've built high-performing teams. Be prepared to discuss your approach to team development and how you foster a culture of excellence and accountability.
We think you need these skills to ace Contract Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Soft FM and contract management. Use specific examples that demonstrate your financial acumen, leadership skills, and ability to manage large-scale contracts.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities outlined in the job description. Emphasise your strategic planning abilities, negotiation skills, and experience in stakeholder engagement to show how you can contribute to the company.
Highlight Relevant Experience: In your application, focus on your previous roles that align with the responsibilities of a Contract Director. Discuss your achievements in managing budgets, improving service delivery, and leading teams in a healthcare or similar environment.
Showcase Problem-Solving Skills: Include examples of how you've successfully identified and mitigated risks in past roles. This will demonstrate your analytical skills and ability to handle complex issues, which are crucial for this position.
How to prepare for a job interview at Chartwells Independent
✨Showcase Your Commercial Acumen
Be prepared to discuss your experience in financial management and how you've driven revenue growth in previous roles. Highlight specific examples where you successfully managed budgets and maximised revenue opportunities.
✨Demonstrate Leadership Skills
Share instances where you've led teams effectively, focusing on how you inspired and developed high-performing teams. Discuss your approach to fostering a culture of excellence and accountability within your team.
✨Prepare for Contract Management Questions
Expect questions about your experience with managing large-scale contracts. Be ready to explain how you've ensured compliance with SLAs and KPIs, and provide examples of how you've handled contract negotiations.
✨Emphasise Stakeholder Engagement
Discuss your strategies for building and maintaining strong relationships with key stakeholders. Provide examples of how you've collaborated with various parties to ensure alignment and successful service delivery.
