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- Tasks: Be the face of a premium brand, delivering top-notch customer support via various channels.
- Company: Join a prestigious client known for exceptional service and a vibrant work culture.
- Benefits: Enjoy hybrid working options, full training, and development support.
- Why this job: Make a real impact on customer experience in a fast-paced, dynamic environment.
- Qualifications: Ideal candidates are resilient, enthusiastic, tech-savvy, with strong communication skills.
- Other info: Applications requiring sponsorship cannot be accepted.
The predicted salary is between 28800 - 43200 £ per year.
Are you passionate about delivering exceptional customer experiences within a luxury environment? Join us at Chartsign on behalf of our prestigious client, a leader in luxury automotive support, as a Client Experience Advisor in Whitley.
In this dynamic, fast-paced role, you will engage with clients primarily via telephone, chat, email, and social media – focusing on complaint resolution and first contact resolution (FCR). Your expertise will help build rapport, address queries from discerning clients, and uphold the high standards of luxury service that the Jaguar Land Rover brand embodies. We value attitude and provide comprehensive training to enable your success.
Ideal candidates are resilient, energetic, and possess excellent communication and stakeholder management skills, with experience in client-facing roles across sectors like retail, travel, or entertainment. An ability to multitask and thrive in high-volume environments is essential.
This is an exciting opportunity to contribute to a premium brand, offering flexible hybrid working after initial training. Come and be part of a dedicated team committed to delivering world-class client experiences.
Note:Due to the nature of this position we are unable to accept applications requiring sponsorship.
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Client Experience Advisor employer: Chartsign Limited
Contact Detail:
Chartsign Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Experience Advisor
✨Tip Number 1
Familiarise yourself with the brand's values and customer service philosophy. Understanding what makes their client experience unique will help you align your approach during interviews and demonstrate your commitment to their standards.
✨Tip Number 2
Prepare to discuss specific examples from your past experiences in retail, hospitality, or similar fields. Highlight situations where you successfully resolved customer issues or improved the client journey, as this will showcase your relevant skills.
✨Tip Number 3
Practice your communication skills, especially in handling various channels like phone, chat, and social media. Being able to articulate your thoughts clearly and adapt your style to different platforms will be crucial in this role.
✨Tip Number 4
Show enthusiasm for technology and how it can enhance customer service. Be ready to discuss any tech tools or platforms you've used in previous roles, as being tech-savvy is a key requirement for this position.
We think you need these skills to ace Client Experience Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, particularly in retail, hospitality, travel, or automotive sectors. Use specific examples that demonstrate your ability to build relationships and resolve queries efficiently.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the brand. Mention your client-first mindset and how your positive attitude can contribute to enhancing the customer experience.
Highlight Communication Skills: In your application, emphasise your excellent communication skills. Provide examples of how you've effectively communicated with clients across various channels such as phone, chat, email, and social media.
Showcase Tech Savviness: Mention any relevant technology or software you are familiar with that could aid in delivering exceptional customer service. This could include CRM systems, chat platforms, or social media tools.
How to prepare for a job interview at Chartsign Limited
✨Showcase Your Customer Service Skills
Prepare to discuss your previous experiences in customer service roles, especially in retail, hospitality, travel, or automotive sectors. Highlight specific examples where you went above and beyond to ensure client satisfaction.
✨Demonstrate Your Tech Savviness
Familiarise yourself with the tools and platforms commonly used in customer service, such as CRM systems and social media channels. Be ready to explain how you've effectively used technology to enhance customer interactions in the past.
✨Emphasise Your Communication Skills
Practice articulating your thoughts clearly and confidently. Since this role involves multiple communication channels, be prepared to showcase your ability to adapt your communication style to suit different mediums, whether it's phone, chat, or email.
✨Prepare for Scenario-Based Questions
Anticipate questions that assess your problem-solving abilities and resilience. Think of scenarios where you had to resolve a difficult client issue or improve a process, and be ready to share your thought process and outcomes.
