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- Tasks: Provide top-notch sales support and admin services in a vibrant office environment.
- Company: Join Charters-Reid, a leading Chartered Surveyor in York with a friendly team.
- Benefits: Enjoy a competitive salary, pension scheme, onsite parking, and 20 days holiday.
- Other info: Work in stunning surroundings with opportunities for personal and professional development.
- Why this job: Be part of a dynamic team that values growth and customer satisfaction.
- Qualifications: Previous office/sales admin experience and a passion for helping people.
The predicted salary is between 27000 - 35000 £ per year.
Salary: Circa £27-35k dependent on skills and experience
Location: Flaxton, York – office based
Working Hours: Monday – Friday (9:00 AM – 5:00 PM with half an hour unpaid lunch) + flexibility to work additional hours to support holiday cover
What We Offer:
- Competitive salary dependent upon experience
- Company Pension Scheme
- Onsite Parking
- 20 days holiday, plus bank holidays
About the Company:
Charters-Reid is one of the leading Chartered Surveyors in York and throughout the region. We pride ourselves on ‘making buying property simple’ and the after-sales service we give to clients.
Main Purpose of Job:
You will provide a full range of sales support and office administration services to Charters-Reid, working closely with the administration team and surveying team to provide an exceptional customer experience.
Key Responsibilities/Outputs:
- First point of contact for all customer enquiries, providing product and pricing information, updating and/or booking surveying appointments and services appropriately (predominantly residential).
- Accountable for administering the end to end booking process, utilising the Survey Planner system.
- Build and utilise a sound knowledge of our product ranges, promoting to our customers and optimising opportunities to cross and up-sell.
- Pro-actively build customer relationships, understanding the customer needs and requirements, working to exceed these at all times.
- Support the team, informing the Team Leader of any issues impacting customer bookings and satisfaction, suggesting and implementing solutions and improvements.
- Fully utilise all available internal systems/technology to ensure the customer experience is the best it can be.
- Perform data entry with speed and precision.
- Handle all customer issues and complaints in a sensitive and timely manner, ensuring a successful outcome for the customer.
- Act as a positive role model, recognising the value of team working, positively reinforcing co-operation, mutual support and commitment to the team.
- General office admin tasks to ensure the smooth and efficient running of the office.
- Any other reasonable request, within your capability, as required for the effective operation of the business.
Working Relationships:
You will be expected to form and maintain productive working relationships with all colleagues across the Charters-Reid group of companies.
Key Skills & Experience:
- Previous Office/Sales Administration experience
- Experience of the property industry advantageous
- Previous experience of using a survey planner/booking system or similar
- Proficient in Microsoft Office (Word, Outlook, Excel)
- Engaging and confident telephone manner
- Diary management experience
- Experience of working in a customer facing environment
- Friendly, helpful and approachable
- Flexible and adaptable approach to work and working hours to meet customer and business needs
- Ability to work at pace
- A team player with a ‘hands on approach’
- Good organisation and planning skills
- Excellent written and verbal communication skills
The above list of duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post across the Charters-Reid group of Companies.
Interested? If you feel that you possess the relevant skills and experience then please send your CV by return.
Support Administrator employer: Charters-Reid Surveyors Ltd
Contact Detail:
Charters-Reid Surveyors Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Administrator
✨Tip Number 1
Get to know the company inside out! Research Charters-Reid, their values, and what makes them tick. This way, when you walk in for that interview, you can show off your knowledge and passion for their mission.
✨Tip Number 2
Practice your multitasking skills! Since the role requires juggling various tasks, try simulating a busy work environment at home. This will help you feel more prepared to handle the fast-paced nature of the job.
✨Tip Number 3
Show off your customer service skills! Think of examples from your past experiences where you went above and beyond for a customer. This will demonstrate your commitment to providing exceptional service, which is key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Charters-Reid.
We think you need these skills to ace Support Administrator
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the role shine through! We love seeing candidates who are genuinely excited about the opportunity to join our team and contribute to making property buying simple.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience that matches the job description. We want to see how your skills align with our needs, so don’t be shy about showcasing your multitasking abilities and customer service experience!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the Support Administrator role. Remember, less is often more!
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Charters-Reid Surveyors Ltd
✨Know Your Stuff
Before the interview, make sure you’ve done your homework on Charters-Reid and their services. Familiarise yourself with their approach to property sales and customer service. This will not only show your interest but also help you answer questions more confidently.
✨Show Off Your Multitasking Skills
As a Support Administrator, you'll need to juggle multiple tasks. Be ready to share examples from your past experiences where you successfully managed several responsibilities at once. Highlight how you kept everything organised and maintained a positive attitude.
✨Be Customer-Centric
Since this role involves a lot of customer interaction, prepare to discuss how you handle customer enquiries and complaints. Share specific instances where you went above and beyond to ensure customer satisfaction, as this aligns perfectly with their 'Keep Smiling' mantra.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team dynamics and company culture. This shows that you’re genuinely interested in being part of their harmonious work environment and helps you gauge if it’s the right fit for you.