At a Glance
- Tasks: Build relationships and deliver exceptional service to landlords and tenants.
- Company: Join Charters, part of the UK's fastest-growing property network.
- Benefits: OTE up to £29,500, 28 days holiday, and exclusive retail discounts.
- Other info: Supportive team culture with recognition for your contributions.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: Passionate about customer service and strong communication skills.
The predicted salary is between 24500 - 29500 £ per year.
At Charters, property is about more than bricks and mortar, it's about people, relationships, and delivering exceptional experiences. As part of the Lomond Group, one of the UK's fastest-growing and most respected property networks, we're proud to combine local expertise with national strength, helping customers navigate every stage of their property journey with confidence.
We're looking for an enthusiastic, customer-focused Property Relationship Manager to join our thriving Southampton team. This role is a fulltime position, paying an OTE up to £29,500.
What You'll Be DoingAs the main point of contact for your portfolio, you'll play a vital role in delivering outstanding service while ensuring properties are maintained to the highest standards. If you enjoy building relationships, solving problems, and making a real difference to landlords and tenants every day, we'd love to hear from you.
- Building strong, long lasting relationships with landlords, tenants, and contractors.
- Managing maintenance issues from start to finish and ensuring repairs are completed efficiently.
- Conducting and arranging property inspections.
- Ensuring all properties remain fully compliant with current legislation and safety requirements.
- Handling tenant enquiries and resolving issues with professionalism and empathy.
- Serving relevant tenancy notices and coordinating rental reviews.
- Maintaining accurate property records and documentation.
- Managing competing priorities in a fast-paced environment while delivering exceptional customer service.
- Passionate about delivering excellent customer experiences.
- A confident communicator who can build trust and manage expectations.
- Highly organised with the ability to prioritise effectively.
- A natural problem solver who remains calm under pressure.
- Comfortable handling challenging conversations professionally.
- Background in lettings or property management (desirable but not essential).
At Charters, we believe our people are our greatest asset. When you join us, you'll become part of a supportive, ambitious team where your contributions are recognised and rewarded.
What's In It For You?- OTE up to £29,500
- 28 days holiday
- Competitive basic salary with commission and performance incentives
- Contributory pension scheme
- Exclusive discounts at over 900 retailers through our Smart Spending App
We're committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We welcome applications from individuals of all backgrounds, experiences, and perspectives. If you're ready to build a rewarding career with a company that puts people first, apply today and become part of the Charters success story.
Property Relationship Manager in Southampton employer: Charters Estate Agents
Charters is an exceptional employer that prioritises its people, fostering a supportive and ambitious work culture where contributions are recognised and rewarded. As part of the Lomond Group, employees benefit from competitive salaries, performance incentives, and exclusive discounts, all while working in a dynamic environment that values inclusivity and personal growth. Join our Southampton team as a Property Relationship Manager and make a meaningful impact on the lives of landlords and tenants every day.
StudySmarter Expert Advice🤫
We think this is how you could land Property Relationship Manager in Southampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the property industry and let them know you're on the hunt for a Property Relationship Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to property management and customer service. We recommend role-playing with a friend or family member to build your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for delivering excellent customer experiences during interviews. Share specific examples of how you've built relationships and solved problems in previous roles, as this will resonate well with potential employers.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Charters and being part of our success story.
We think you need these skills to ace Property Relationship Manager in Southampton
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for property and customer service right from the start. Use your application to express why you’re excited about the Property Relationship Manager role and how you can contribute to our mission of delivering exceptional experiences.
Tailor Your CV:Make sure your CV is tailored to highlight relevant experience in property management or customer service. We want to see how your skills align with what we’re looking for, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us your story. Share specific examples of how you've built relationships and solved problems in previous roles. This is where you can really shine and show us why you’d be a great fit for our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our Charters family!
How to prepare for a job interview at Charters Estate Agents
✨Know Your Property Stuff
Make sure you brush up on your property management knowledge. Understand the basics of lettings, compliance, and maintenance issues. Being able to discuss these topics confidently will show that you're serious about the role and can handle the responsibilities.
✨Showcase Your People Skills
Since this role is all about building relationships, be prepared to share examples of how you've successfully managed client relationships in the past. Think of specific situations where you resolved conflicts or improved customer satisfaction – this will highlight your ability to connect with landlords and tenants.
✨Demonstrate Problem-Solving Abilities
Prepare for questions that assess your problem-solving skills. Think of scenarios where you've had to think on your feet or manage competing priorities. Show them that you can remain calm under pressure and find effective solutions quickly.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, the challenges they face in property management, or how success is measured in this role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
