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- Tasks: Manage properties, maintain records, and ensure excellent customer service for landlords and tenants.
- Company: Charters Estate Agents is part of Lomond, a leading UK estate agency network with strong local values.
- Benefits: Enjoy discounts at 900+ retailers, wellness resources, extra holiday days, and professional development support.
- Why this job: Join a dynamic team that values diversity, offers fun socials, and supports your career growth.
- Qualifications: Strong communication skills, problem-solving abilities, and a customer-oriented mindset are essential.
- Other info: This is an entry-level, full-time role based in Chandler's Ford.
The predicted salary is between 22000 - 30000 £ per year.
Welcome to Charters, we're known for bringing local knowledge and strong values together, to put people first. As part of Lomond, the UK's leading network of lettings and estate agencies, we're proud to have 10 offices and over 150 staff ready to assist our customers. With our team's extensive industry expertise and local knowledge, we're here to help people find, sell, and let their property.
Now, we're happy to offer you an exciting opportunity to join our dynamic team as a Property Manager in our Chandler's Ford office. This role is paying £27,500 plus commission.
Let's Talk About The Role. It Involves:- Maintain up-to-date knowledge of property management industry standards and expectations.
- Work towards achieving property owners' goals regarding maintenance and budgets, while meticulously maintaining property records.
- Providing excellent customer experience to Landlords, Tenants and Third-party contractors.
- Building and maintaining ongoing relationships with both Landlords and Tenants and to ensure that you are their main point of contact.
- Uphold rigorous property safety standards and legal requirements.
- Liaise with contractors, tenants and landlords to oversee property repairs, and ensure properties are maintained to high standards.
- Address tenant complaints promptly and enforce property standards and legislation.
- Arranging and booking Property Inspections as and when it is required.
- Service of the relevant notices to end a tenancy or increase rental values.
- Ensure properties in your portfolio are legally compliant.
- Strong problem-solving skills and excellent communication abilities.
- Customer service-oriented with a confident demeanour.
- Ability to manage tight deadlines and difficult conversations effectively.
- Management of multiple tasks at the same time, whilst having the ability to prioritise tasks that are most urgent or require greater attention.
- Confidence in leading conversations and managing the expectations of all parties involved.
- Our smart spending app gives you discounts at over 900 retailers and our wellbeing centre is packed with resources to help you get active, eat healthier, improve your financial wellbeing, and master your mental health.
- Our Employee Assistance Programme offers free counselling support sessions.
- Our annual leave purchase scheme, where you can buy up to an extra 5 days of holiday.
- Get the latest gadgets and appliances with our Smart Tech Scheme.
- We're committed to reducing our carbon footprint with our Cycle2Work Scheme.
- We offer enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF.
- You'll enjoy competitive base pay that aligns with market value, plus incentivised commission and performance bonuses for most roles.
- Celebrate your loyalty with special days and celebrations for length of service.
- Planning for retirement? We've got you covered with that important pension pot.
- We'll support your professional development by funding your professional qualifications, so you can reach your full potential and build your career.
- And of course, we like to have a little fun too! Our company socials bring our people together. So work hard, and then socialise even harder!
We're excited to offer these amazing benefits to our hardworking teams. It's our way of showing appreciation for your dedication. At Charters, we value diversity and inclusion. We welcome applicants of all nationalities, backgrounds, abilities, and perspectives. Join us and experience a workplace that truly values you. Apply today!
Property Relationship Manager employer: Charters Estate Agents
Contact Detail:
Charters Estate Agents Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Relationship Manager
✨Tip Number 1
Familiarise yourself with the local property market in Chandler's Ford. Understanding the area, its demographics, and current trends will help you engage effectively with landlords and tenants, showcasing your expertise during interviews.
✨Tip Number 2
Brush up on your customer service skills. Since this role heavily involves maintaining relationships with landlords and tenants, demonstrating your ability to handle difficult conversations and provide excellent service will set you apart from other candidates.
✨Tip Number 3
Network within the property management community. Attend local events or join online forums related to property management to connect with industry professionals. This can lead to valuable insights and potential referrals that may enhance your application.
✨Tip Number 4
Prepare for situational questions during the interview. Think of examples where you've successfully managed multiple tasks or resolved conflicts, as these experiences will demonstrate your problem-solving skills and ability to prioritise effectively.
We think you need these skills to ace Property Relationship Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in property management and customer service. Use keywords from the job description to demonstrate that you understand the role and its requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your problem-solving skills and ability to manage multiple tasks. Mention specific examples of how you've successfully handled similar responsibilities in the past.
Showcase Your Communication Skills: Since the role requires excellent communication abilities, consider including a section in your application that outlines your experience in managing relationships with landlords and tenants. Highlight any relevant achievements.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in property management.
How to prepare for a job interview at Charters Estate Agents
✨Know Your Property Management Basics
Make sure you brush up on the latest property management industry standards and legal requirements. Being able to discuss these confidently will show that you're serious about the role and understand the responsibilities involved.
✨Demonstrate Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. This role requires strong communication and problem-solving skills, so be ready to share specific instances where you successfully managed difficult conversations or resolved tenant complaints.
✨Showcase Your Relationship-Building Abilities
Since this position involves maintaining relationships with landlords and tenants, think of ways you've built rapport in previous roles. Highlight your ability to be a main point of contact and how you ensure ongoing communication and trust.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during the interview. Prepare for situations like handling a maintenance issue or addressing a tenant complaint. Think through your approach and how you would prioritise tasks effectively under pressure.
