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- Tasks: Manage property relationships and ensure excellent service for landlords and tenants.
- Company: Join Charters, part of Lomond, the UK's leading lettings and estate agency network.
- Benefits: Enjoy discounts, wellbeing resources, and a competitive salary with bonuses.
- Why this job: Make a real difference in people's lives while building valuable relationships.
- Qualifications: Strong communication skills and a customer-focused attitude are essential.
- Other info: Be part of a diverse team in a collaborative and engaging workplace.
The predicted salary is between 28800 - 43200 £ per year.
Welcome to Charters, we\’re known for bringing local knowledge and strong values together, to put people first. As part of Lomond, the UK\’s leading network of lettings and estate agencies, we\’re proud to have 10 offices and over 150 staff ready to assist our customers. With our team\’s extensive industry expertise and local knowledge, we\’re here to help people find, sell, and let their property.
Now, we\’re happy to offer you an exciting opportunity to join our dynamic team as a Property Relationship Manager in our Fareham office. This role offers an OTE range of £27,500 – £30,000 pa.
Let\’s talk about the role. It involves
- Maintain up-to-date knowledge of property management industry standards and expectations.
- Work towards achieving property owners\’ goals regarding maintenance and budgets, while meticulously maintaining property records.
- Providing excellent customer experience to Landlords, Tenants and Third-party contractors.
- Building and maintaining ongoing relationships with both Landlords and Tenants and to ensure that you are their main point of contact.
- Uphold rigorous property safety standards and legal requirements.
- Liaise with contractors, tenants and landlords to oversee property repairs, and ensure properties are maintained to high standards.
- Address tenant complaints promptly and enforce property standards and legislation.
- Arranging and booking Property Inspections as and when it is required.
- Service of the relevant notices to end a tenancy or increase rental values.
- Ensure properties in your portfolio are legally compliant.
We\’re not just looking for someone who fits our team; we want to be a good fit for you too! We\’re looking for individuals with qualities such as;
- Strong problem-solving skills and excellent communication abilities.
- Customer service-oriented with a confident demeanour.
- Ability to manage tight deadlines and difficult conversations effectively.
- Management of multiple tasks at the same time, whilst having the ability to prioritise tasks that are most urgent or require greater attention.
- Confidence in leading conversations and managing the expectations of all parties involved.
Here\’s what you can look forward to:
- Our smart spending app gives you discounts at over 900 retailers and our wellbeing centre is packed with resources to help you get active, eat healthier, improve your financial wellbeing, and master your mental health.
- Our Employee Assistance Programme offers free counselling support sessions.
- Our annual leave purchase scheme, where you can buy up to an extra 5 days of holiday.
- Get the latest gadgets and appliances with our Smart Tech Scheme.
- We\’re committed to reducing our carbon footprint with our Cycle2Work Scheme.
- We offer enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF.
- You\’ll enjoy competitive base pay that aligns with market value, plus incentivised commission and performance bonuses for most roles.
- Celebrate your loyalty with special days and celebrations for length of service.
- Planning for retirement? We\’ve got you covered with that important pension pot.
- We\’ll support your professional development by funding your professional qualifications, so you can reach your full potential and build your career.
- And of course, we like to have a little fun too! Our company socials bring our people together. So work hard, and then socialise even harder!
We\’re excited to offer these amazing benefits to our hardworking teams. It\’s our way of showing appreciation for your dedication. At Charters, we value diversity and inclusion. We welcome applicants of all nationalities, backgrounds, abilities, and perspectives.
Join us and experience a workplace that truly values you. Apply today!
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Property Relationship Manager employer: Charters Estate Agents
Contact Detail:
Charters Estate Agents Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Relationship Manager
✨Tip Number 1
Network like a pro! Reach out to people in the property management industry, attend local events, and connect with potential employers on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and understanding their values. Be ready to discuss how your skills align with their goals, especially around customer service and property management standards.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Share specific examples of how you've handled difficult situations or managed multiple tasks effectively. This will demonstrate your ability to thrive in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team at Charters.
We think you need these skills to ace Property Relationship Manager
Some tips for your application 🫡
Know the Role: Before you start writing, make sure you understand what a Property Relationship Manager does. Familiarise yourself with the responsibilities and qualifications listed in the job description. This will help us tailor your application to show how you fit the bill!
Show Off Your Skills: Highlight your problem-solving skills and customer service experience in your application. Use specific examples from your past roles to demonstrate how you've successfully managed relationships and tackled challenges. We want to see how you can bring value to our team!
Be Professional Yet Personable: While we want you to be professional in your writing, don’t forget to let your personality shine through! A confident and friendly tone can make your application stand out. Remember, we’re looking for someone who can build relationships with landlords and tenants alike.
Apply Through Our Website: Once you’ve polished your application, make sure to submit it through our website. This ensures it gets to the right people quickly. Plus, it’s super easy! We can’t wait to see what you bring to the table.
How to prepare for a job interview at Charters Estate Agents
✨Know Your Property Management Stuff
Make sure you brush up on the latest property management industry standards and expectations. Familiarise yourself with common issues landlords and tenants face, as well as the legal requirements for properties. This knowledge will show that you're serious about the role and ready to hit the ground running.
✨Show Off Your Communication Skills
As a Property Relationship Manager, you'll be the go-to person for landlords and tenants. Practice articulating your thoughts clearly and confidently. Think of examples from your past experiences where you've successfully resolved conflicts or provided excellent customer service. This will help demonstrate your ability to manage difficult conversations effectively.
✨Demonstrate Problem-Solving Prowess
Prepare to discuss specific scenarios where you've tackled challenges head-on. Whether it's dealing with a tenant complaint or coordinating repairs, having a few solid examples ready will highlight your strong problem-solving skills. Remember, they want to see how you think on your feet!
✨Prioritisation is Key
In this role, you'll need to juggle multiple tasks and deadlines. Be ready to talk about how you prioritise your workload, especially when things get hectic. Share strategies you use to stay organised and ensure that urgent matters are addressed promptly. This will show that you can handle the fast-paced nature of the job.
