At a Glance
- Tasks: Assist in managing client, tenant, and contractor relationships while learning property management skills.
- Company: Join a vibrant and esteemed estate agency in the South.
- Benefits: Competitive OTE of £26,500 PA and opportunities for professional growth.
- Other info: Dynamic role with excellent career development opportunities in a supportive environment.
- Why this job: Kickstart your career in property management with hands-on experience and training.
- Qualifications: Customer service background and strong communication skills are a plus.
The predicted salary is between 26500 - 26500 € per year.
We are seeking a professional and customer centric individual to join our vibrant Property Management team as Trainee Property Relationship Manager for a 12-month fixed term contract. The key responsibility will be to assist in managing client, tenant and contractor relationships across a portfolio whilst developing the skills required to become a Property Relationship Manager. This position presents an exciting opportunity within one of the most esteemed and growing estate agencies in the South. The role is ideal for individuals eager to learn and develop a career within the property industry. This role is based in our Head Office in Chandler's Ford, on a 12-month FTC Contract basis and offers an OTE of £26,500 PA.
Responsibilities
- Assist in managing daily property operations and tenant communications.
- Support leasing processes, inspections, and maintenance coordination.
- Maintain accurate records, reports, and CRM updates.
- Resolve basic tenant queries and escalate issues when required.
- Build positive relationships with landlords, tenants, contractors, and internal teams.
- Learn compliance requirements, leasing documents, and property management systems.
- Support financial tasks such as rent tracking, arrears follow-up, and invoice processing.
- Contribute to client service excellence and portfolio performance.
- Attend training sessions, shadow senior managers, and continuously develop property knowledge.
Specific Tasks
- Liaise with contractors, tenants and landlords to oversee property repairs, and ensure properties are maintained to high standards.
- Address tenant complaints promptly and enforce property standards and legislation.
- Arrange and book Property Inspections as and when required.
- Give feedback from Property inspections.
- Service the relevant notices to end a tenancy or increase rental values.
- Ensure properties in your portfolio are legally compliant.
Requirements
- Background in Customer Service beneficial.
- Understanding of the UK Lettings market advantageous.
- Strong communication and interpersonal skills.
- Customer-service focused.
- Organised and detail-oriented.
- Willingness to learn and adapt.
- Problem-solving mindset.
- Proficiency with digital systems / CRM.
Join our team and embark on a rewarding career journey in property management, where your skills and dedication will contribute to the success of our growing agency.
Trainee Property Relationship Manager in Hampshire employer: Charters Estate Agents
Join our esteemed estate agency in Chandler's Ford as a Trainee Property Relationship Manager, where you'll be part of a vibrant team dedicated to excellence in property management. We offer a supportive work culture that prioritises employee growth through training and mentorship, ensuring you develop the skills needed for a successful career in the property industry. With competitive compensation and a focus on customer service, this role provides a unique opportunity to thrive in a dynamic environment while building meaningful relationships with clients and colleagues.
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Property Relationship Manager in Hampshire
✨Tip Number 1
Network like a pro! Reach out to people in the property industry, attend local events, and connect with professionals on LinkedIn. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their values. We want you to show how your customer-centric approach aligns with their mission. Practice common interview questions and have examples ready to demonstrate your skills.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can leave a lasting impression. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our vibrant team.
We think you need these skills to ace Trainee Property Relationship Manager in Hampshire
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Trainee Property Relationship Manager role. Highlight any customer service experience and your understanding of the property market to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Share why you're excited about joining our Property Management team and how your background makes you a great fit for the role. Be genuine and let your personality come through.
Showcase Your Communication Skills:Since this role involves building relationships, it's crucial to demonstrate your strong communication skills in your application. Use clear and concise language, and don’t shy away from showing your enthusiasm for helping clients and tenants.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Charters Estate Agents
✨Know Your Property Basics
Before the interview, brush up on your knowledge of the UK lettings market. Familiarise yourself with common terms and processes in property management. This will not only show your enthusiasm but also help you answer questions confidently.
✨Showcase Your Customer Service Skills
Since the role is customer-centric, prepare examples from your past experiences where you've excelled in customer service. Think about how you resolved issues or built relationships, as this will demonstrate your suitability for the position.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training opportunities, and what success looks like in this role. This shows your genuine interest and helps you assess if the company is the right fit for you.
✨Demonstrate Your Organisational Skills
As a Trainee Property Relationship Manager, being organised is key. Be ready to discuss how you manage your time and tasks effectively. You could even mention any tools or systems you use to stay on top of your responsibilities.
