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- Tasks: Manage property relationships and ensure excellent service for landlords and tenants.
- Company: Join Charters, part of the UK's leading lettings and estate agency network.
- Benefits: Enjoy discounts, wellbeing resources, competitive pay, and professional development support.
- Why this job: Make a real impact in property management while building lasting relationships.
- Qualifications: Strong communication skills and a customer-focused attitude are essential.
- Other info: Diverse and inclusive workplace with fun company socials.
The predicted salary is between 24000 - 36000 £ per year.
Welcome to Charters, we are known for bringing local knowledge and strong values together, to put people first. As part of Lomond, the UK's leading network of lettings and estate agencies, we are proud to have 10 offices and over 150 staff ready to assist our customers. With our team's extensive industry expertise and local knowledge, we are here to help people find, sell, and let their property. We are excited to offer you an exciting opportunity to join our dynamic team as a Property Relationship Manager in our Fleet office. This role offers an OTE of up to £30,000 pa.
Responsibilities
- Maintain up-to-date knowledge of property management industry standards and expectations.
- Work towards achieving property owners' goals regarding maintenance and budgets, while meticulously maintaining property records.
- Providing excellent customer experience to Landlords, Tenants and Third-party contractors.
- Building and maintaining ongoing relationships with both Landlords and Tenants and to ensure that you are their main point of contact.
- Uphold rigorous property safety standards and legal requirements.
- Liaise with contractors, tenants and landlords to oversee property repairs, and ensure properties are maintained to high standards.
- Address tenant complaints promptly and enforce property standards and legislation.
- Arranging and booking Property Inspections as and when it is required.
- Service of the relevant notices to end a tenancy or increase rental values.
- Ensure properties in your portfolio are legally compliant.
Qualifications and qualities
- Strong problem-solving skills and excellent communication abilities.
- Customer service-oriented with a confident demeanour.
- Ability to manage tight deadlines and difficult conversations effectively.
- Management of multiple tasks at the same time, whilst having the ability to prioritise tasks that are most urgent or require greater attention.
- Confidence in leading conversations and managing the expectations of all parties involved.
What you can look forward to
- Our smart spending app gives you discounts at over 900 retailers and our wellbeing centre is packed with resources to help you get active, eat healthier, improve your financial wellbeing, and master your mental health.
- Our Employee Assistance Programme offers free counselling support sessions.
- Get the latest gadgets and appliances with our Smart Tech Scheme.
- We are committed to reducing our carbon footprint with our Cycle2Work Scheme.
- We offer enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF.
- You will enjoy competitive base pay that aligns with market value, plus incentivised commission and performance bonuses for most roles.
- Celebrate your loyalty with special days and celebrations for length of service.
- Planning for retirement? We have got you covered with that important pension pot.
- We will support your professional development by funding your professional qualifications, so you can reach your full potential and build your career.
- And of course, we like to have a little fun too! Our company socials bring our people together. So work hard, and then socialise even harder!
We are excited to offer these amazing benefits to our hardworking teams. It is our way of showing appreciation for your dedication. At Charters, we value diversity and inclusion. We welcome applicants of all nationalities, backgrounds, abilities, and perspectives. Join us and experience a workplace that truly values you. Apply today!
Property Relationship Manager in Fleet employer: Charters Estate Agents
Contact Detail:
Charters Estate Agents Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Relationship Manager in Fleet
✨Tip Number 1
Network like a pro! Reach out to your contacts in the property management industry and let them know you're on the lookout for opportunities. You never know who might have a lead or be able to put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research Charters and understand their values and goals. Be ready to discuss how your skills align with their mission of putting people first, and don’t forget to showcase your problem-solving abilities.
✨Tip Number 3
Follow up after your interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It’s also a great chance to reiterate why you’d be a perfect fit for the Property Relationship Manager position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our dynamic team at Charters.
We think you need these skills to ace Property Relationship Manager in Fleet
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of flair can make your application stand out and show us that you're a great fit for our team.
Tailor Your Application: Make sure to tailor your application to the Property Relationship Manager role. Highlight your relevant experience and skills that align with the job description. This shows us that you've done your homework and are genuinely interested in joining our dynamic team.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on communicating your key points effectively – this will help us understand your strengths quickly!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Charters!
How to prepare for a job interview at Charters Estate Agents
✨Know Your Stuff
Before the interview, brush up on the latest property management industry standards and expectations. Familiarise yourself with Charters' values and how they align with your own. This will show that you’re genuinely interested in the role and ready to contribute.
✨Showcase Your Communication Skills
As a Property Relationship Manager, excellent communication is key. Prepare examples of how you've effectively managed difficult conversations or resolved tenant complaints in the past. This will demonstrate your problem-solving skills and customer service orientation.
✨Be Ready to Juggle Tasks
The role requires managing multiple tasks simultaneously. Think of scenarios where you successfully prioritised urgent tasks or handled tight deadlines. Sharing these experiences will highlight your ability to thrive in a fast-paced environment.
✨Build Rapport
During the interview, aim to build a connection with your interviewer. Ask insightful questions about the team dynamics and how they maintain relationships with landlords and tenants. This shows that you’re not just looking for a job, but are keen to be part of their community.
