At a Glance
- Tasks: Manage property relationships, ensuring excellent service for landlords and tenants.
- Company: Join Charters, part of the UK's leading lettings and estate agency network.
- Benefits: Enjoy 28 days holiday, competitive pay, and performance bonuses.
- Other info: Diverse and inclusive workplace with opportunities for professional development.
- Why this job: Make a real impact in property management while building lasting relationships.
- Qualifications: Strong communication skills and a customer-focused attitude are essential.
The predicted salary is between 30000 - 40000 € per year.
Welcome to Charters, where local knowledge meets strong values and people always come first. As part of Lomond, the UK’s leading network of Lettings and Estate Agencies, we’re proud to operate across 26 branches with a team of over 370 dedicated professionals supporting our customers every day. With extensive industry expertise and a deep understanding of the local market, we’re committed to helping people find, sell, and let their property with confidence.
Let’s Talk About The Role
- Maintain up-to-date knowledge of property management industry standards and expectations.
- Work towards achieving property owners’ goals regarding maintenance and budgets, while meticulously maintaining property records.
- Providing excellent customer experience to Landlords, Tenants and Third-party contractors.
- Building and maintaining ongoing relationships with both Landlords and Tenants and to ensure that you are their main point of contact.
- Uphold rigorous property safety standards and legal requirements.
- Liaise with contractors, tenants and landlords to oversee property repairs, and ensure properties are maintained to high standards.
- Address tenant complaints promptly and enforce property standards and legislation.
- Arranging and booking Property Inspections as and when it is required.
- Service of the relevant notices to end a tenancy or increase rental values.
- Ensure properties in your portfolio are legally compliant.
We’re looking for individuals with qualities such as:
- Strong problem-solving skills and excellent communication abilities.
- Customer service-oriented with a confident demeanour.
- Ability to manage tight deadlines and difficult conversations effectively.
- Management of multiple tasks at the same time, whilst having the ability to prioritise tasks that are most urgent or require greater attention.
- Confidence in leading conversations and managing the expectations of all parties involved.
Here’s what you can look forward to:
- 28 days holiday
- Competitive base pay that aligns with market value, plus incentivised commission and performance bonuses for most roles
- Contributory pension
- Our smart spending app gives you discounts at over 900 retailers
- Our Employee Assistance Programme offers free counselling support sessions
- Get the latest gadgets and appliances with our Smart Tech Scheme
- We’re committed to reducing our carbon footprint with our Cycle2Work Scheme
- Enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF
- Support for your professional development by funding your professional qualifications
At Charters, we value diversity and inclusion. We welcome applicants of all nationalities, backgrounds, abilities, and perspectives. Join us and experience a workplace that truly values you. Apply today!
Property Relationship Manager in Farnham employer: Charters Estate Agents
At Charters, we pride ourselves on being an exceptional employer that prioritises our employees' well-being and professional growth. With a strong commitment to diversity and inclusion, we offer a supportive work culture, competitive pay, and a range of benefits including generous holiday allowance, professional development funding, and a focus on work-life balance. Join our dedicated team in a thriving environment where your contributions are valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Property Relationship Manager in Farnham
✨Tip Number 1
Network like a pro! Get out there and connect with people in the property management industry. Attend local events, join online forums, or even hit up social media groups. The more people you know, the better your chances of landing that Property Relationship Manager role!
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your problem-solving abilities and customer service experience. Share specific examples of how you've handled tough situations in the past – it’ll make you stand out from the crowd.
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out to companies you admire, like Charters, and express your interest in working with them. A little initiative can go a long way in making a great impression.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from us. So, don’t hesitate – get your application in today!
We think you need these skills to ace Property Relationship Manager in Farnham
Some tips for your application 🫡
Know Your Stuff:Before you start writing, make sure you understand the property management industry and what we do at Charters. This will help you tailor your application to show that you’re the perfect fit for our team.
Show Off Your Skills:Highlight your problem-solving skills and customer service experience in your application. We want to see how you’ve handled tough situations and kept clients happy in the past!
Be Personal:Don’t just send a generic application. Use our job description to guide your writing and make it personal. Let us know why you want to work with us and how you can contribute to our values.
Apply Through Our Website:Make sure to apply through our website for the best chance of getting noticed. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Charters Estate Agents
✨Know Your Stuff
Make sure you brush up on the latest property management industry standards and expectations. Familiarise yourself with Charters' values and how they align with your own. This will show that you're not just interested in the role, but also in the company’s mission.
✨Showcase Your Communication Skills
As a Property Relationship Manager, you'll need to communicate effectively with landlords, tenants, and contractors. Prepare examples of how you've successfully managed difficult conversations or resolved conflicts in the past. This will demonstrate your strong problem-solving skills and customer service orientation.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage multiple tasks and prioritise effectively. Think of specific instances where you’ve juggled tight deadlines or handled urgent issues. This will highlight your ability to keep everything running smoothly, which is crucial for this role.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company culture. This shows your genuine interest and helps you assess if Charters is the right fit for you. Consider asking about their approach to maintaining property safety standards or how they support professional development.
