At a Glance
- Tasks: Lead and shape sales operations, driving strategy and performance across multiple brands.
- Company: Join a dynamic tech company focused on innovation and growth.
- Benefits: Enjoy private healthcare, life assurance, pension scheme, and exclusive discounts.
- Other info: Be part of a collaborative culture with opportunities for personal and professional growth.
- Why this job: Make a real impact by designing sales processes and influencing executive decisions.
- Qualifications: Proven experience in sales operations and strong analytical skills required.
The predicted salary is between 80000 - 100000 € per year.
We are recruiting a Head of Sales Operations to lead and shape the sales operations function across Charterhouse and Symity. This is a senior leadership appointment with end-to-end ownership of the commercial operating model — the strategy, structure, systems, data and disciplines that underpin how we sell, forecast and grow.
Sitting within the commercial leadership team, you will be the trusted partner to the CTO, Sales Directors and Finance leadership, and the person ultimately accountable for forecasting accuracy, pipeline integrity, sales productivity and the operational rigour of the commercial engine across the business.
This is not a role that simply runs the existing rhythm. You will design it. You will define how sales operations should work in a multi-brand, vendor-led technology business at our scale, build the team and tooling to deliver it, and embed the standards, governance and insight that allow leadership to make confident, evidence-based commercial decisions.
You will set the bar on commercial discipline — challenging assumptions, holding senior sales leaders to account, removing friction from the sales motion, and ensuring every layer of the business, from front-line reps to the Board, has a single, trusted view of revenue performance, risk and opportunity.
This role will suit a commercially astute leader with the gravitas to operate alongside an experienced executive team, the strategic range to shape the function, and the operational discipline to deliver it. Success will be measured on the predictability and quality of forecasting, the productivity of the sales organisation, the maturity of the operating model, and the strength of the function you build around you.
Requirements- Commercial Strategy & Operating Model
- Define and own the sales operations strategy, operating model and roadmap across Charterhouse and Symity brands
- Act as a key member of the commercial leadership team, shaping go-to-market execution, coverage models and growth priorities
- Translate commercial strategy into operational plans, KPIs and governance that drive measurable outcomes
- Partner with the CTO, Sales Directors and Finance leadership to align sales execution with overall business strategy
- Forecasting, Pipeline & Revenue Governance
- Own forecasting accuracy as a board-level commitment, with full accountability for weekly, monthly, quarterly and annual cycles
- Design and enforce pipeline governance standards across all sales teams, including stage definitions, qualification criteria and deal review disciplines
- Lead deal inspection and forecast call cadence, challenging assumptions, probabilities, close dates and values to deliver realistic, defensible numbers
- Provide leadership with a clear, continuous view of risk, slippage, upside and coverage, and the actions required to close gaps
- Commercial Insight & Executive Reporting
- Own the reporting framework that informs the Board, Executive Team and senior leadership on commercial performance
- Move the function beyond reporting into commercial intelligence — producing insight, narrative and recommendations that change decisions and outcomes
- Lead analysis of pipeline health, conversion, velocity, win/loss, customer mix, segment performance and sales productivity
- Anticipate emerging trends, blockers and opportunities, and bring them to leadership with a clear point of view
- Sales Leadership Partnership
- Operate as a peer and trusted challenger to the Sales Directors, holding the bar on accuracy, discipline and accountability
- Influence sales behaviour and performance through data, governance and constructive challenge rather than positional authority
- Set and enforce the commercial cadence — weekly reviews, monthly forecasting, quarterly business reviews and annual planning
- Support sales leadership on territory design, account coverage, capacity planning and quota allocation
- Sales Process, Enablement & Operating Rhythm
- Own the design, documentation and continuous improvement of the end-to-end sales process across both businesses
- Drive standardisation, simplification and consistency in how the sales organisation operates
- Lead onboarding, enablement and ongoing capability uplift from a process, tooling and data perspective, in partnership with sales leadership and People
- Embed a culture of operational excellence and continuous improvement within the commercial function
- Sales Technology & Data
- Own the sales technology roadmap, including CRM (Dynamics or equivalent), forecasting, reporting, analytics and enablement tooling
- Set the data standards, taxonomy and quality controls that underpin trustworthy commercial reporting
- Lead investment cases for new tooling and capability, working with IT, Finance and external partners on selection, implementation and adoption
- Identify opportunities to automate, integrate and simplify the commercial tech stack so it accelerates selling rather than slowing it
- Incentives, Performance & Productivity
- Partner with Finance, HR and sales leadership on the design, governance and effectiveness of sales compensation and incentive plans
- Provide the analytical foundation for quota setting, capacity modelling and productivity benchmarking
- Track and report on individual, team and segment performance, surfacing capability gaps and coaching opportunities
- Vendor Accreditations & Partner Compliance
- Own the framework for tracking vendor accreditations, certifications and partner status across sales, pre-sales and technical teams
- Ensure compliance with vendor commitments and proactively manage renewal risk, capability gaps and coverage exposure
- Provide leadership with clear, programme-level visibility of accreditation status and its impact on commercial capacity
- Team Leadership
- Build, lead and develop the sales operations function over time, including analysts, coordinators and any future specialist roles
- Set clear objectives, standards and development paths for the team, role-modelling the behaviours expected of the wider commercial organisation
- Create a high-performance, accountable and collaborative team culture aligned to Charterhouse values
- Essential
- Significant experience leading a Sales Operations, Revenue Operations or Commercial Operations function in a B2B environment
- Demonstrable track record of owning forecasting accuracy and pipeline governance at senior leadership or board level
- Experience designing and embedding sales operating models, cadences and governance frameworks at scale
- Strong commercial acumen and deep understanding of B2B sales models, pipeline mechanics, sales productivity and go-to-market execution
- Advanced data literacy with the ability to interrogate, interpret and translate complex data into clear commercial insight
- Hands-on expertise with CRM platforms (ideally Dynamics) and the wider sales technology ecosystem
- Proven ability to operate as a credible peer to executive and senior sales leadership, influencing through evidence and conviction
- Experience leading or building a small high-performing team
- Desirable
- Background in technology, telecoms, IT services, cyber security or managed services
- Experience operating across multi-entity, multi-brand or post-acquisition commercial environments
- Working knowledge of vendor-led partner models, accreditations and channel economics
- Exposure to sales compensation and incentive plan design in partnership with Finance and HR
- Experience supporting M&A, integration or commercial transformation programmes
- Personal Attributes
- Strategic and commercially minded, with the operational discipline to deliver
- Confident, credible and resilient in front of senior stakeholders, including at board level
- Comfortable holding experienced sales leaders to account and asking the difficult questions
- Naturally analytical, with a compulsion for accuracy and an instinct for the story behind the numbers
- High personal standards and a strong sense of ownership
- Pragmatic, structured and biased toward continuous improvement
A leader people want to work with — collaborative, developmental and aligned to our values.
BenefitsJoin us, and your benefits and perks will include private healthcare, Medicash cashback, life assurance, workplace pension, cycle to work scheme, access to our employee assistance programme, savings discount, 20% EE discount that extends to your family and friends, a birthday gift voucher and day off, plus more.
Head of Sales Operations in London employer: Charterhouse
At Charterhouse and Symity, we pride ourselves on being an exceptional employer that fosters a culture of collaboration, accountability, and continuous improvement. As the Head of Sales Operations, you will not only lead a high-performing team but also have access to comprehensive benefits such as private healthcare, a workplace pension, and generous discounts, all while working in a dynamic environment that encourages professional growth and innovation. Join us to shape the future of our sales operations and make a meaningful impact within a supportive and forward-thinking organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Sales Operations in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. The more people know you’re on the hunt for a Head of Sales Operations role, the better your chances of landing that dream job.
✨Tip Number 2
Prepare for interviews by researching the company inside out. Understand their sales operations, challenges, and successes. This way, you can tailor your answers to show how you can add value and drive results in their specific environment.
✨Tip Number 3
Practice your pitch! You need to clearly articulate your vision for sales operations and how you plan to tackle forecasting accuracy and pipeline governance. A confident delivery will make you stand out as a candidate who knows their stuff.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Head of Sales Operations in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Head of Sales Operations role. Highlight your experience in sales operations, forecasting accuracy, and any relevant commercial strategies you've implemented. We want to see how your skills align with our needs!
Showcase Your Leadership Skills:This is a senior leadership position, so don’t shy away from showcasing your leadership experience. Talk about how you've built teams, influenced sales behaviour, and driven operational excellence in previous roles. We love seeing strong leaders in action!
Be Data-Driven:Since this role involves a lot of data analysis and reporting, make sure to highlight your data literacy. Share examples of how you've used data to inform decisions and improve sales processes. We’re all about making evidence-based decisions here at StudySmarter!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team and ready to take that next step!
How to prepare for a job interview at Charterhouse
✨Know Your Numbers
As a Head of Sales Operations, you'll need to demonstrate your understanding of forecasting accuracy and pipeline governance. Brush up on key metrics and be ready to discuss how you've improved sales productivity in previous roles. Bring specific examples that showcase your analytical skills and how you’ve used data to drive decisions.
✨Understand the Business Landscape
Familiarise yourself with the technology and telecoms sectors, especially if you have experience in B2B environments. Research Charterhouse and Symity’s market position, competitors, and recent developments. This will help you articulate how your strategic vision aligns with their goals and how you can contribute to their growth.
✨Showcase Your Leadership Style
This role requires strong leadership and the ability to influence senior stakeholders. Prepare to discuss your approach to team building and how you foster a culture of accountability and collaboration. Share examples of how you've successfully led teams through change and improved operational excellence.
✨Prepare for Tough Questions
Expect to face challenging questions about your past experiences and how you handle difficult situations. Be ready to discuss how you've held sales leaders accountable and navigated complex commercial environments. Practising your responses will help you convey confidence and credibility during the interview.
