Business Development Manager in London

At Charterhouse, we don’t just deliver technology – we enable transformation. With over 30 years of experience, we are a trusted provider of integrated IT and communications solutions, helping organisations connect, collaborate, and secure their operations. Our team of 200+ passionate professionals work across the UK, delivering innovative solutions in cloud, security, UC&C, mobile, and data networks. We’re proud of our client-centric approach, our strategic partnerships with world-class vendors, and our commitment to sustainability and community impact. Our values – Be Your Best Self, Own It, Love What You Do, Do The Right Thing – are at the heart of everything we do.

Charterhouse Group took investment in 2018, having identified the Unified Communications (UC) sector as a high growth market. Since initial acquisition, Charterhouse has acquired five complementary technology businesses across UC, LAN, Microsoft and Cyber Security, providing our clients with a mature and expansive solutions portfolio.

Requirements

As our Business Development Manager, you’ll lead, coach, and develop a team of Sales Development Representatives who are responsible for driving high-quality opportunities into the sales pipeline (predominantly net new logo). You will help shape and deliver the prospecting strategy — across both outbound and inbound channels — while ensuring your team is confident, productive, and commercially sharp.

You will work closely with Marketing and the wider Commercial team to ensure that your team is targeting the right businesses with the right messages, at the right time. Reporting to the Marketing Director, this is a hands-on management role where you’ll have a direct impact on revenue performance and the future of our business development team. This is an exciting opportunity for a confident communicator who is passionate about people development.

Key Responsibilities

• Lead, coach and develop a team of SDRs to meet and exceed monthly lead and pipeline targets.
• Support new SDR recruitment efforts through reviewing CVs and conducting interview processes.
• Own the outbound prospecting and inbound qualification playbook — ensuring processes are consistent and efficient.
• Work with Sales and Marketing to refine outbound targeting and sequence messaging.
• Use data and dashboards to monitor individual and team performance, providing regular feedback and support.
• Onboard and train new SDRs, supporting progression into sales / AM roles. Play a role in defining these career paths alongside the Marketing Director.
• Act as a key contributor to Charterhouse's new business strategy and demand generation efforts.
• Champion CRM and automation best practices — ensuring data hygiene and process adoption across the team.
• Provide regular reporting and insight on performance, pipeline coverage, and improvement areas.
• Support management of key lead generation partners to deliver consistent ROI.

Measuring Success (KPIs)

• Appointment volume booked by the SDRs each month (team target)
• Average tier rating given to SDR meetings by the sales team
• Inbound lead conversion %
• SQL value generated by outbound telesales activity
• Closed won revenue generated by outbound telesales activity (Y1 GP)

What You Bring

• Previous SDR leadership or team management experience.
• Experience working in a B2B SaaS, telecoms, or technology business.
• Familiarity with communications technology such as cloud telephony, SIP, or broadband.
• Confident using sales and marketing technology platforms (Salesforce, HubSpot, Drift).
• Strong understanding of lead qualification methodology and buyer personas.
• Motivated and commercially driven with a growth mindset.
• Positive, enthusiastic and able to inspire others.
• Strong coaching instincts and a passion for developing people.
• Strong qualification, discovery and commercial conversation skills.
• Organised, self-starting and comfortable in a fast-paced hybrid environment.
• Naturally collaborative, with strong interpersonal skills and stakeholder management ability.

Why Join Us?

• A vibrant, inclusive culture where your voice matters
• Competitive salary
• Flexible working arrangements
• Career progression opportunities
• Commitment to sustainability and giving back to the community

Benefits

Join us, and your benefits and perks will include private healthcare, Medicash cashback, life assurance, workplace pension, cycle to work scheme, access to our employee assistance programme, savings discount, 20% EE discount that extends to your family and friends, a birthday gift voucher and day off, plus more.