Head of HR

At Charterhouse, we don’t just deliver technology—we enable transformation.

With over 30 years of experience, we are a trusted provider of integrated IT and communications solutions, helping organisations connect, collaborate, and secure their operations.

Our team of 200 passionate professionals work across the UK and internationally, delivering innovative solutions in Enterprise Networking, Collaboration Spaces, Cyber Security, UC, AI and mobile

We’re proud of our client-centric approach , our strategic partnerships with world-class vendors, and our commitment to sustainability and community impact. Our values— Be Your Best Self,

Own it, Love What You Do, Do the Right Thing

—are at the heart of everything we do.

The Role

The head of HR is responsible for ensuring that all HR services and operations are aligned to and deliver the strategic business objectives for the Company in a smooth and efficient way.

Key Responsibilities

• Oversee and deliver efficient and structured HR operations, including recruitment, performance management, onboarding, offboarding, payroll, and benefits administration.
• Advise on and manage complex employee relations issues ensuring compliance with UK employment law, GDPR and organisational policies.
• Provide HR support and guidance to managers and employees throughout the employment life cycle.
• Drive process improvements ensuring HR systems and processes are efficient and fit for purpose.
• Develop review and implement HR policies procedures and guidance to ensure they are up to date and compliant with the latest UK employment law.
• Manage compensation and benefits and lead on annual pay review process including benchmarking of roles.
• Develop HR initiatives that drive employee engagement, productivity, and organisational success.
• Monitor and analyse HR metrics and trends to identify areas for improvement and recommend strategies to enhance HR effectiveness.
• Drive talent acquisition efforts, partnering with hiring managers to attract and onboard top talent while ensuring adherence to equal employment opportunity principles.
• Oversee performance management processes, including goal setting, performance evaluations, and career development plans, to drive employee growth and productivity.
• Develop and deliver HR training programs tailored to enhance the skills and capabilities of managers and employees.
• Build relationships with external HR vendors, consultants, and professional networks to leverage expertise and resources.

What You Bring

• Proven experience as a Head of HR or similar leadership role, overseeing HR within the UK.
• Proven track record of delivery efficient and organised best practice solutions
• Successfully managing employee relations issues and fostering a positive work environment within the UK.
• Experience of leading a small HR team.
• Ability to work in a fast-paced environment and manage multiple priorities.
• In-depth knowledge of HR best practices, UK employment laws, and regulations.
• Strong understanding of talent acquisition, employee engagement, performance management, and employee relations within the UK context.
• Resilient and outcome orientated.
• Demonstrated ability to develop and implement HR strategies, policies, and programmes aligned with UK business objectives.
• Strong leadership and people management skills, with the ability to inspire and motivate teams.
• Excellent communication and interpersonal skills to effectively collaborate with stakeholders at all levels.
• Strategic thinking and problem-solving abilities to address complex HR challenges and drive initiatives.
• Proficiency in using HRIS systems, HR analytics, and other HR technology platforms.
• Understanding of data protection regulations and confidentiality requirements in handling employee information.
• Strong knowledge of compensation and benefits programs specific to the UK, including market trends and compliance considerations.
• Proficient in using MS Office applications, particularly Excel, for data analysis and reporting.
• Continuous learning mindset to stay updated with changes in UK HR practices, laws, and regulations.

Join us, and your benefits and perks will include private healthcare, Medicash cashback, life assurance, workplace pension, cycle to work scheme, access to our employee assistance programme, savings discount, 20% EE discount that extends to your family and friends, a birthday gift voucher and day off, plus more.

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