At a Glance
- Tasks: Support families through the admissions journey and manage applicant records.
- Company: Join Charterhouse, a leading independent school with a friendly team.
- Benefits: Enjoy competitive salary, pension scheme, free lunches, and ongoing professional development.
- Other info: Perfect for recent graduates or those with administrative experience.
- Why this job: Make a real difference in students' lives while working in a dynamic environment.
- Qualifications: Strong organisational skills and a passion for customer service.
Location: Charterhouse, Godalming, Surrey
Salary: £28,000 per annum
Vacancy Type: Full Time, 37.5 hours per week, all year round
Closing Date: 13th of July 2026
Are you highly organised, naturally curious and passionate about delivering an exceptional customer experience? Charterhouse is looking for an enthusiastic and proactive Admissions Support Officer to join our friendly Admissions team. This is a fantastic opportunity for someone who enjoys working in a fast-paced environment, has excellent attention to detail and takes pride in delivering first-class administrative support. You'll play a key role in supporting prospective families throughout the admissions journey – from processing applications and maintaining accurate records to communicating with parents and helping deliver admissions events. No two days are the same, and you'll become an integral part of a collaborative team dedicated to providing an outstanding experience for every family.
What you’ll be doing:
- Managing applicant records and maintaining accurate admissions data
- Supporting families throughout the admissions process by email, telephone and in person
- Processing applications and registrations
- Organising digital records and ensuring data quality
- Supporting assessment days and admissions events
- Working collaboratively with colleagues across the School
- Using technology and AI-enabled tools to improve efficiency and streamline administrative processes
About you:
- Exceptional organisation with excellent attention to detail
- Enjoys providing outstanding customer service
- Communicates confidently and professionally
- Comfortable using Microsoft Office and new technologies
- Enjoys finding smarter and more efficient ways of working
- Works well independently and as part of a team
- Has a positive, proactive and adaptable approach to work
This role would suit someone with strong administrative experience or a recent graduate looking to develop a career in admissions, education or professional services.
Why Charterhouse?
Charterhouse is one of the UK's leading coeducational independent schools, set within a stunning 250-acre campus in Godalming. Our community is built on kindness, belonging and excellence, and we are committed to helping both our pupils and staff flourish. We offer an excellent range of benefits including:
- Competitive pension scheme
- Employee Assistance Programme
- Cash Health Plan
- School fee remission (subject to eligibility)
- Membership of the Sports Centre
- Free lunches during your working day
- Free on-site parking
- Ongoing learning and professional development opportunities
If you’re looking for an opportunity to join a welcoming, forward-thinking team where your work genuinely makes a difference, we’d love to hear from you.
To Apply: If you feel you are a suitable candidate and would like to work for Charterhouse School, please click apply to be redirected to their website to complete your application.
Admissions Support Officer (Under School) in Godalming employer: Charterhouse
Charterhouse is an exceptional employer, offering a vibrant work culture within a stunning 250-acre campus in Godalming. With a strong commitment to employee growth and development, we provide a range of benefits including a competitive pension scheme, ongoing professional development opportunities, and a supportive environment that values kindness and excellence. Join our friendly Admissions team and enjoy a fulfilling career where your contributions truly make a difference in the lives of families and students.
StudySmarter Expert Advice🤫
We think this is how you could land Admissions Support Officer (Under School) in Godalming
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Charterhouse. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Charterhouse before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Admissions Support Officer (Under School) in Godalming
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Charterhouse:Your cover letter is your chance to shine! Tell us why you want to work at Charterhouse specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Charterhouse!
How to prepare for a job interview at Charterhouse
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
