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- Tasks: Provide top-notch technical support and solve problems for customers and colleagues.
- Company: Join a dynamic team at a forward-thinking tech company.
- Benefits: Earn £27,000 plus bonuses, enjoy flexible work, and 25 days holiday.
- Other info: Collaborative environment with opportunities for growth and development.
- Why this job: Be the tech hero who makes a real difference in people's lives.
- Qualifications: Tech-savvy with great problem-solving skills; experience is a plus but not essential.
The predicted salary is between 27000 - 28000 £ per year.
Are you a tech-savvy professional with a passion for problem-solving and delivering exceptional customer service? We are seeking a Technical Support Specialist to join this dynamic team. In this role, you will be the go-to expert for resolving technical queries, supporting our network infrastructure, and ensuring seamless operations for both internal and external stakeholders. If you thrive in a fast-paced environment and enjoy wearing multiple hats, this is the perfect opportunity for you!
Benefits
- Salary £27,000 + £1,000 profit annual bonus
- Full-time hours with 1/2 days work from home
- A collaborative and supportive work environment
- 25 days holiday
- Pension Scheme
- Dental and health plan
Responsibilities
- Providing first-line technical support to customers and internal employees
- Troubleshooting and resolving technical issues efficiently and effectively
- Supporting sales and operations teams with technical advice to meet customer expectations
- Participating in the out-of-hours support rota, including weekends
- Delivering training sessions on new equipment, products, and updates
- Developing technical support documents for internal and external use
- Providing first-line IS Helpdesk support
- Assisting with equipment checking, despatch, returns, and related tasks
- Logging all customer interactions and technical queries for accurate record-keeping
Qualifications
- A strong technical aptitude and a passion for technology
- Excellent problem-solving and troubleshooting skills
- Outstanding communication and interpersonal abilities
- Experience in a technical support or IT helpdesk role (preferred but not essential)
- A proactive and customer-focused mindset
- The ability to work collaboratively in a team-oriented environment
- Flexibility to participate in an out-of-hours support rota
Technical Support Specialist in York employer: Charterhouse Recruitment
Contact Detail:
Charterhouse Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist in York
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend tech meetups, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews by practising common technical support scenarios. Think about how you’d troubleshoot specific issues and be ready to showcase your problem-solving skills. We want to see that passion for tech shine through!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Technical Support Specialist in York
Some tips for your application 🫡
Show Your Tech Savvy Side: Make sure to highlight your technical skills and experience in your application. We want to see how you can solve problems and support our network infrastructure, so don’t hold back on showcasing your tech knowledge!
Tailor Your Application: Take a moment to customise your CV and cover letter for the Technical Support Specialist role. Use keywords from the job description to demonstrate that you understand what we’re looking for and how you fit the bill.
Be Personable: Since this role involves a lot of customer interaction, let your personality shine through! We love candidates who can communicate effectively and connect with others, so don’t be afraid to show us your interpersonal skills.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Charterhouse Recruitment
✨Know Your Tech Inside Out
Make sure you brush up on the technical skills relevant to the role. Familiarise yourself with common troubleshooting techniques and the types of issues you might encounter. Being able to demonstrate your technical knowledge will show that you're ready to tackle any challenge head-on.
✨Practice Problem-Solving Scenarios
Prepare for the interview by thinking through potential technical problems you might face in the role. Practice explaining your thought process and how you would approach resolving these issues. This will help you articulate your problem-solving skills clearly during the interview.
✨Show Off Your Communication Skills
As a Technical Support Specialist, you'll need to communicate effectively with both tech-savvy users and those who may not be as familiar with technology. Practice explaining complex concepts in simple terms, and be ready to showcase your interpersonal skills during the interview.
✨Be Ready to Discuss Teamwork
This role requires collaboration with various teams, so be prepared to share examples of how you've worked well in a team environment. Highlight your flexibility and willingness to support others, especially in high-pressure situations, to demonstrate that you're a great fit for their dynamic team.