At a Glance
- Tasks: Provide top-notch customer service and build lasting relationships with clients.
- Company: Award-winning insurance company in the heart of York with a supportive culture.
- Benefits: £25,000 salary, hybrid working, gym membership, and 25 days holiday.
- Other info: Opportunity for career growth in a collaborative environment.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: Strong communication skills and sales ability are essential.
The predicted salary is between 25000 - 27000 € per year.
This award-winning insurance company, right in the heart of York, has built a fantastic reputation for its success, brilliant customer service, and genuine commitment to developing its people. It’s a place where you’re supported to do your best work and encouraged to keep growing. Based in stunning, modern offices in central York, the team has created a culture that’s all about collaboration, innovation, and making a real difference. They’re known not just for looking after a wide mix of clients, but also for looking after their own people — giving everyone the chance to learn, progress, and really thrive.
Benefits
- £25,000 per annum plus end of year bonus of circa £2K
- Start date - 22nd June
- Working hours 9am – 5pm Monday to Friday
- Hybrid working 50/50 model once training complete
- £350 towards a gym or sports membership of your choice
- £300 festive hamper (choose from luxury food and premium wine)
- Medical coverage
- 25 days holiday with opportunity to buy 5 extra days holiday
- 2 ‘You’ Days – Take time off for birthdays, celebrations, or family time, or to simply binge watch a new season of your favourite show
- Sharesave scheme
- Pension, critical illness cover, life assurance
Responsibilities
- Dealing with incoming calls and all general enquiries within direct commercial, Direct Art and Private clients departments
- Providing the very best customer service and delivering an honest and helpful service
- Dealing with queries and helping to resolve sometimes difficult or sensitive situations
- Having in depth conversations with customers and retaining their business by building long standing relationships and introducing them to better suited products
- Understanding the customers needs in order to deliver the right quotation
- Working on the CRM system to update information
- Working towards targets and KPI’s regarding retention and offering better suited products (cross-selling)
Qualifications
- Excellent communication skills – It is a necessity to be able to communicate both verbally and in writing in a professional, clear and effective manner
- Sales ability understanding customer retention by offering better suited products
- Excellent negotiation skills
- Experience working towards KPI’s in a customer centric environment
- Working as an individual and part of a team
If you are ready to take the next step in your career and contribute to a thriving organisation, we encourage you to apply today!
Customer Experience Representative in York employer: Charterhouse Recruitment
Join an award-winning insurance company in the heart of York, where a supportive and collaborative culture empowers you to excel as a Customer Experience Representative. With modern offices, a commitment to employee growth, and generous benefits including hybrid working, gym membership contributions, and extra holiday days, this is a place where your career can truly thrive while making a meaningful impact on clients' lives.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Representative in York
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer interaction, make sure you can articulate your thoughts clearly. Try role-playing with a friend or family member to get comfortable with handling different types of customer queries.
✨Tip Number 3
Prepare some questions to ask during your interview. This shows you're engaged and keen to learn more about the role and the company. Think about what you want to know regarding their approach to customer service or how they support employee growth.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and serious about landing the job!
We think you need these skills to ace Customer Experience Representative in York
Some tips for your application 🫡
Show Off Your Communication Skills:Since excellent communication is key for this role, make sure your application reflects that. Use clear and professional language, and don’t shy away from showcasing your ability to convey information effectively.
Tailor Your Application:Take a moment to customise your application for the Customer Experience Representative role. Highlight your relevant experience in customer service and sales, and explain how you can contribute to the team’s success.
Be Honest and Authentic:When discussing your experiences, be genuine about your skills and achievements. The company values honesty and a helpful attitude, so let your personality shine through in your writing!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Charterhouse Recruitment
✨Know the Company Inside Out
Before your interview, take some time to research the insurance company thoroughly. Understand their values, culture, and what makes them stand out in customer service. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Communication Skills
As a Customer Experience Representative, excellent communication is key. Prepare examples from your past experiences where you successfully handled customer queries or resolved issues. Practise articulating these scenarios clearly and confidently, as this will demonstrate your ability to communicate effectively.
✨Prepare for Role-Specific Questions
Expect questions that focus on customer retention and sales abilities. Think about how you can relate your previous experiences to the responsibilities outlined in the job description. Be ready to discuss how you've built long-standing relationships with customers and how you’ve met or exceeded KPIs in the past.
✨Ask Insightful Questions
At the end of the interview, when given the chance, ask thoughtful questions about the team dynamics, training processes, or growth opportunities within the company. This shows that you’re not just interested in the role, but also in how you can contribute to and grow with the company.
