Job Description
Client Services Assistant
Overview
Are you a professional with a passion for delivering exceptional client service? Do you thrive in a dynamic, team-oriented environment where attention to detail and a proactive approach are valued? We are seeking a Client Services Assistant to join a team and play a pivotal role in ensuring the smooth operation of the office and the delivery of first-class service to our clients.
Benefits
- A competitive salary package.
- Opportunities for professional growth and development.
- Permanent opportunity
- 37.5 hours per week to be worked within the team rota between 8:30am – 5:30pm
- Flexible working
- Long Service Awards and Recognition Awards
- 26 days' annual leave (plus bank holidays), increasing with long service
- Office closure between Christmas and New Year
- Your birthday off – enjoy a day off during your birthday month
- Health cash plan
- Pension And plenty more!
Responsibilities
- Providing accurate information about our services to clients, both in person and over the phone.
- Managing reception duties, including attending to clients and visitors, handling deliveries, and distributing faxes.
- Processing client payments in line with the Cash Handling policy.
- Assisting with document archiving, file preparation, and scanning.
- Managing incoming calls, messages, and emails, ensuring timely and accurate communication.
- Maintaining a tidy and welcoming reception area and meeting rooms.
- Ensuring compliance with company policies, including confidentiality, security.
- Managing meeting room bookings, the Advice inbox, and other administrative tasks.
- Supporting colleagues and other teams with various duties as needed.
- Assisting with office operations, including fire alarm tests, post distribution, and maintaining office logs.
- Contributing to a positive and collaborative team environment.
Qualifications
- Is client-focused and committed to delivering first-class service.
- Has excellent attention to detail and a common-sense approach.
- Is organized, efficient, and technically proficient.
- Demonstrates strong communication and listening skills.
- Is enthusiastic, eager to learn, and willing to go the extra mile.
- Has a professional and commercial mindset.
We do our best to make our adverts as specific as possible so that you do not spend your time applying for roles which are not a match. If you meet the criteria for the role we will be in contact with you. If you do not, we will email you to advise you of this. If we feel there may be other roles available for you, we will add your details to our database.
Charterhouse Recruitment (Yorkshire) Ltd is committed to a policy of equal opportunities in relation to job applications. A copy of our Diversity Policy is available upon request.
Charterhouse Recruitment (Yorkshire) Ltd is acting in the capacity of an Employment Agency for permanent appointments and an Employment Business for temporary assignments.
At Charterhouse Recruitment we are committed to protecting your personal data. Please click on the link below to read our privacy notice which provides you with all you need to know about how we will use and process your data.
http://www.charterhouserecruitment.co.uk/privacy-notice/
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