At a Glance
- Tasks: Provide top-notch technical support and troubleshoot issues for customers and colleagues.
- Company: Join a dynamic team at a forward-thinking tech company.
- Benefits: Enjoy a competitive salary, bonus, remote work options, and generous holiday.
- Other info: Collaborative environment with opportunities for growth and development.
- Why this job: Be the tech hero who solves problems and supports innovation every day.
- Qualifications: Tech-savvy with strong problem-solving skills; experience preferred but not essential.
The predicted salary is between 32243 - 39408 £ per year.
- Technical Support Specialist
- Overview
Are you a tech-savvy professional with a passion for problem-solving and delivering exceptional customer service? We are seeking a
Technical Support Specialist to join this dynamic team.
In this role, you will be the go-to expert for resolving technical queries, supporting our network infrastructure, and ensuring seamless operations for both internal and external stakeholders.
If you thrive in a fast-paced environment and enjoy wearing multiple hats, this is the perfect opportunity for you!
Benefits
- Salary £27,000 + £1,000 profit annual bonus
- Full-time hours with 1-2 days work from home.
- A collaborative and supportive work environment.
- 25 days holiday
- Pension Scheme
- Dental and healthplan
Responsibilities
- Providing first-line technical support to customers and internal employees.
- Troubleshooting and resolving technical issues efficiently and effectively.
- Supporting sales and operations teams with technical advice to meet customer expectations.
- Participating in the out-of-hours support rota, including weekends.
- Delivering training sessions on new equipment, products, and updates.
- Developing technical support documents for internal and external use.
- Providing first-line IS Helpdesk support.
- Assisting with equipment checking, despatch, returns, and related tasks.
- Logging all customer interactions and technical queries for accurate record-keeping.
Qualifications
- A strong technical aptitude and a passion for technology.
- Excellent problem-solving and troubleshooting skills.
- Outstanding communication and interpersonal abilities.
- Experience in a technical support or IT helpdesk role (preferred but not essential).
- A proactive and customer-focused mindset.
- The ability to work collaboratively in a team-oriented environment.
- Flexibility to participate in an out-of-hours support rota.
- Driver with own transport due to very infrequent trips to the data centre in Wakefield
We do our best to make our adverts as specific as possible so that you do not spend your time applying for roles which are not a match.
If you meet the criteria for the role we will be in contact with you.
If you do not, we will email you to advise you of this.
If we feel there may be other roles available for you, we will add your details to our database.
Charterhouse Recruitment (Yorkshire) Ltd is committed to a policy of equal opportunities in relation to job applications. A copy of our Diversity Policy is available upon request.
Charterhouse Recruitment (Yorkshire) Ltd is acting in the capacity of an Employment Agency for permanent appointments and an Employment Business for temporary assignments.
At Charterhouse Recruitment we are committed to protecting your personal data.
Please click on the link below to read our privacy notice which provides you with all you need to know about how we will use and process your data.
- http://www. charterhouserecruitment. co. uk/privacy-notice/
- INDCH
Technical Support Specialist employer: Charterhouse Recruitment
Join a leading manufacturing business that values collaboration and customer focus, offering a competitive salary package and opportunities for career growth. With a supportive work culture and the flexibility of remote or hub-based working, you will thrive in an environment that encourages strong relationships and sustainable growth within the public sector. Enjoy increased holiday benefits with service and a guaranteed review at six months, making this an excellent opportunity for those looking to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Specialist
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Charterhouse Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Charterhouse Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Support Specialist
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Charterhouse Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Charterhouse Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Charterhouse Recruitment!
How to prepare for a job interview at Charterhouse Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
