Commercial Operations Team Leader

Commercial Operations Team Leader

On behalf of our client, we are seeking a highly motivated and experienced UK Bid Team Leader to join their dynamic organisation. Reporting directly to the Head of UK Sales, this pivotal leadership role oversees the daily operations of the Sales Coordination team—ensuring seamless sales support, bid administration, project management, and high-calibre client service. The ideal candidate will combine practical team coaching and guidance with hands-on operational excellence to maintain exceptional standards of accuracy and responsiveness.

Benefits

• Salary: Competitive salary of £41,000 per annum

• Contract & Hours: Full-time, permanent position (Monday–Friday 8:30am–4:30pm)

• Work Model: Hybrid working options (2 days working from home following initial onboarding)

• Holiday: 25 days annual leave plus statutory bank holidays (with option to purchase extra leave)

• Perks & Pension: Perkbox employee benefits platform & 4% company pension contribution

Responsibilities

Team Leadership & People Management

• Guide day-to-day operations for the Sales Coordination function, fostering a collaborative, proactive, and client-centric team environment.

• Organise and distribute workload across team members to consistently meet critical client deadlines and operational milestones.

• Conduct regular 1-to-1 performance reviews and coaching sessions to support professional growth, resolve operational blockers, and build core capabilities.

• Oversee onboarding and induction programmes for incoming team members, driving knowledge-sharing initiatives across the function.

• Act as the primary escalation point for complex commercial enquiries and technical bid challenges.

• Track team performance against key operational metrics and KPIs, presenting structured performance updates to the Head of UK Sales.

• Champion continuous improvement initiatives to streamline workflows, eliminate bottlenecks, and raise service delivery standards.

Sales Coordination & Bid Administration

• Draft and compile bespoke commercial proposals, pricing models, and comprehensive tender submissions aligned with client requirements.

• Collaborate cross-functionally across Design, Sales, and Contracts Delivery teams to maintain clear project trajectories and strict timelines.

• Maintain real-time accuracy across sales pipelines, CRM systems, and business intelligence reporting dashboards.

• Organise site surveys, client meetings, stakeholder appointments, and internal project milestone reviews.

• Manage incoming client enquiries promptly, offering authoritative advice on product lines, pricing structures, and project timelines.

• Provide dedicated administrative backing to Area Sales Managers to optimise field sales operations.

• Support wide-scale corporate campaigns, special departmental projects, and cross-functional administrative workflows.

• Maintain rigorous documentation controls and promote standardised administrative best practices across all bidding activities.

Qualifications

• Proven experience in a Sales Coordination, Bid Management, or Tender Coordination capacity, paired with demonstrated team supervisory or leadership experience.

• Strong ability to coach, mentor, and elevate team performance in a fast-paced environment.

• Superior organisational and time-management capabilities with a track record of balancing complex, competing priorities.

• Excellent interpersonal, verbal, and written communication skills across internal and external stakeholder groups.

• High proficiency across the Microsoft Office Suite and modern enterprise CRM platforms.

• Practical experience monitoring operational performance data and producing operational reports.

• Working knowledge of formal UK procurement processes and tendering regulations is highly desirable.

If you are a proactive, detail-driven leader passionate about continuous improvement and operational excellence, we encourage you to apply for this exciting opportunity with our client.