At a Glance
- Tasks: Coordinate rail and ground arrangements, ensuring a seamless travel experience for customers.
- Company: Dynamic transport company focused on delivering top-notch customer service.
- Benefits: Competitive pay, training opportunities, and a supportive team environment.
- Other info: Fast-paced environment with opportunities for growth and collaboration.
- Why this job: Join a passionate team and make travel easier for customers while developing your skills.
- Qualifications: Experience in customer service, strong communication skills, and a love for travel.
The predicted salary is between 30000 - 40000 £ per year.
Role Overview
The purpose of your role is to work within the Transport team to ensure a robust process is in place for all tasks, providing strong support to the team in confirming and coordinating all rail arrangements. You will collaborate closely with other departments to ensure that all onward ground arrangements align accurately with rail schedules, delivering a seamless and high-quality experience for all potential and existing customers. All duties must be completed within SLA and KPI expectations to maintain first-rate customer service.
Accountability
- Confirming arrangements for all rail journeys in your dedicated areas of responsibility within strict deadlines, ensuring the team is fully supported throughout the process.
- Responding swiftly to availability issues and identifying suitable alternative arrangements while keeping all stakeholders informed.
- Proactively managing travel disruption to ensure customers reach their intended destinations while maintaining a high level of customer experience.
- Establishing and maintaining direct relationships with suppliers relating to the brand, with full training and ongoing support provided.
- Working collaboratively with internal teams to ensure all ground arrangements, such as transfers and regional connections, are fully aligned with rail timings.
Key Responsibilities
- Communicate effectively and efficiently with suppliers, tour managers, and internal departments to ensure all rail and ground arrangements deliver the highest standard of service to customers.
- Work within the Transport team to maintain strong processes, supporting colleagues to ensure all rail arrangements are completed accurately, on time, and in line with SLA and KPI expectations.
- Ensure all elements of the customer journey including rail, ground arrangements, and any related services, are delivered to a high standard and in line with scheduled timings.
- Work as part of a wider team to deliver the service and undertake any task required to achieve company, team, and individual performance objectives.
- Liaise closely with other teams across the business to ensure a seamless tour experience, particularly where ground arrangements must be planned in alignment with rail schedules, and respond to queries relating to these services.
- Respond to customer requests to amend their holiday within strict timescales while maintaining excellent customer service standards.
- Carry out any other duties reasonably expected of the role.
Desired Attributes
- We require people who want to be the best. Wanting to be the best is not good enough though – you must also have the skills, attitude and energy to help us achieve our goals.
- Proven experience of working in a high volume and fast paced customer focused environment with a strong emphasis on customer service.
- Able to work under pressure to meet strict deadlines whilst exhibiting excellent attention to detail.
- Strong interest in travel with good geographical knowledge.
- A strong team player.
- Capable of following written and verbal instructions and possess a clear and concise approach in verbal and written communication.
- Excellent written English and numeracy skills.
- Possess a methodical and organised approach to work, both individually and as part of a team.
Tranpsort Executive employer: Charterhouse Recruitment Services
As a Transport Executive, you will thrive in a dynamic and supportive work environment that prioritises collaboration and excellence in customer service. Our company fosters a culture of continuous growth, offering comprehensive training and development opportunities to help you excel in your role while ensuring a seamless travel experience for our customers. Located in a vibrant area, we provide a unique opportunity to engage with diverse teams and suppliers, making every day rewarding and impactful.
Contact Details:
Charterhouse Recruitment Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Tranpsort Executive
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like Charterhouse Recruitment Services.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by Charterhouse Recruitment Services. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Tranpsort Executive
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at Charterhouse Recruitment Services, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at Charterhouse Recruitment Services and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into Charterhouse Recruitment Services. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at Charterhouse Recruitment Services
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at Charterhouse Recruitment Services.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to Charterhouse Recruitment Services.
