At a Glance
- Tasks: Manage key customer accounts and develop long-term relationships for sustainable growth.
- Company: Join a leading designer of personal protective equipment with a strong reputation.
- Benefits: Competitive salary, company car, bonus opportunities, and a supportive team environment.
- Other info: Collaborative culture with opportunities for professional growth and development.
- Why this job: Make a real impact by supporting public sector organisations that protect communities.
- Qualifications: 3-5 years in account management with strong relationship-building skills.
Strategic Account Manager
Michael Lupton Associates Ltd
Pocklington, York | Competitive Salary + Company Car + Benefits
Michael Lupton Associates (MLA) is a market‑leading designer and manufacturer of personal protective equipment supplied to Police Forces, Prison Services, and other public sector organisations throughout the UK. Through continuous innovation and a commitment to quality, we have built a strong reputation within our industry and continue to strengthen our position in the market.
As part of our ongoing growth, we are seeking a motivated and customer‑focused Strategic Account Manager to join our sales team. This is an excellent opportunity for an experienced account management professional who enjoys developing long‑term customer relationships, understanding customer needs, and delivering sustainable account growth through exceptional service and partnership.
The Role
As Strategic Account Manager, you will be responsible for managing and developing a portfolio of key customer accounts across the Midlands and South. Working closely with customers and internal teams, you will act as a trusted partner, ensuring MLA continues to deliver outstanding value, service, and innovation to its customers.
Success in this role comes from building strong stakeholder relationships, identifying opportunities to grow existing accounts, and ensuring customers receive the highest levels of support and engagement.
Key Responsibilities
Account Development & Relationship Management
- Develop and maintain strong, long‑term relationships with key customer stakeholders.
- Understand customer objectives, challenges, and requirements to identify opportunities for growth and partnership.
- Create and implement strategic account plans to maximise account performance and customer satisfaction.
- Act as the primary point of contact for designated customer accounts.
Account Growth & Commercial Performance
- Drive revenue growth within existing accounts through effective account planning and customer engagement.
- Deliver against agreed sales targets and account objectives.
- Identify opportunities to expand customer use of MLA products and services.
- Monitor account performance and provide regular business reviews and insights to customers and senior management.
Stakeholder Engagement
- Build strong relationships with procurement teams, operational leaders, and key decision‑makers.
- Navigate public sector procurement processes and support framework and tender activities.
- Ensure customers are informed of product developments, innovations, and service improvements.
- Represent MLA professionally during customer visits, meetings, and industry events.
Collaboration & Customer Success
- Work closely with internal teams including Marketing, Production, Product Development, and Leadership to ensure customer expectations are met and exceeded.
- Champion the voice of the customer within the business.
- Provide market, customer, and competitor feedback to support continuous improvement and strategic decision‑making.
About You
- 3–5 years' experience in Account Management, Strategic Account Management, or a similar customer‑facing commercial role.
- Proven ability to build and maintain strong customer relationships with multiple stakeholders.
- Strong track record of growing and retaining customer accounts.
- Excellent communication, presentation, and relationship‑building skills.
- Ability to understand customer needs and align solutions to deliver mutual success.
- Strong organisational and planning skills with the ability to manage multiple priorities effectively.
- Collaborative approach with a genuine desire to support customers and colleagues.
- Commercially aware with a focus on delivering long‑term value and sustainable growth.
- Self‑motivated, professional, and committed to delivering exceptional customer experiences.
- Experience working with larger organisations and Public Sector customers would be advantageous.
Why Join MLA?
- Join a respected UK market leader with a strong reputation for quality and innovation.
- Build meaningful relationships with key public sector organisations that rely on our products.
- Be part of a supportive and collaborative team environment.
- Competitive salary, company car, bonus opportunity, and benefits package.
- Opportunity to make a real impact by supporting customers who help protect communities across the UK.
Ready to Make a Difference?
If you are passionate about building customer relationships, delivering outstanding service, and helping customers achieve their objectives, we'd love to hear from you.
Salary package £45K + Car + Bonus
Strategic Account Manager employer: Charterhouse Recruitment Services
As a leading manufacturer in their field, our client offers an exceptional work environment that prioritises employee satisfaction and growth. With a competitive salary, a generous commission scheme, and the flexibility of remote work every Friday, employees can enjoy a healthy work-life balance while being part of a globally recognised brand. The company fosters a supportive culture that encourages professional development, making it an ideal place for those seeking meaningful and rewarding employment in Castleford.
Contact Details:
Charterhouse Recruitment Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Strategic Account Manager
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Strategic Account Manager at Charterhouse Recruitment Services, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Charterhouse Recruitment Services. Tailor your message to explain why you’re drawn to them and how you can contribute as a Strategic Account Manager. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Strategic Account Manager
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Charterhouse Recruitment Services:When writing your cover letter, make sure to tailor your message specifically for Charterhouse Recruitment Services. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Charterhouse Recruitment Services
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Charterhouse Recruitment Services that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Charterhouse Recruitment Services that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Charterhouse Recruitment Services’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
