At a Glance
- Tasks: Engage with customers, manage calls, and assist with web chat enquiries.
- Company: Join a leading global brand with a strong reputation.
- Benefits: Competitive salary, commission, remote work Fridays, and generous holiday allowance.
- Other info: Enjoy perks like employee discounts and a supportive work environment.
- Why this job: Be the first point of contact and create positive customer experiences.
- Qualifications: Experience in customer service or sales, confident communication skills.
Overview
Charterhouse Recruitment are proud to again be partnering with a very well-established business based in Castleford. Our client is a global brand, and they are the leading manufacturer in their field. This role will act as the first point of contact for potential customers, ensuring a positive and first-class experience.
Benefits
- Basic salary is £24,304 plus monthly commission
- Good commission scheme
- Monday to Friday working hours of 8am to 5pm
- Work from home every Friday (once passed training)
- 23 days holiday plus bank holidays
- Attractive company pension
- Employee discount scheme for a wide range of shops and attractions
- Perks such as free eye tests, flu jabs and more
- 24/7 Employee Assistance Programme
Responsibilities
- Manage proactive outbound calls to customers
- Target a list of prospects to qualify them
- Pass qualified leads over to the internal sales team
- Assist customers making web chat enquiries
- Ensure that all data is accurately entered into the internals CRM
- Work to customer satisfaction targets and conversion rates
- Perform well against KPI's set
Qualifications
- You will have experience of working in a customer service / sales environment (ideally office based)
- You will be confident in communicating with people confidently over the phone
- You will have excellent written skills
- You will be IT literate and be able to learn new systems easily (with training)
- You can demonstrate basic excel skills
- You will be a positive and self-motivated individual who is able to work as part of a team
- You will be happy to work to targets
If all the above aligns with your experience and you would like to learn more, we would love to hear from you. Please send your CV and let’s discuss the role.
Remote Customer Engagement Advisor employer: Charterhouse Recruitment Services
As a Remote Customer Engagement Advisor with our esteemed client in Castleford, you will join a globally recognised brand that prioritises employee well-being and development. Enjoy a competitive salary with an attractive commission scheme, flexible working arrangements, and a supportive work culture that fosters growth through comprehensive training and a robust Employee Assistance Programme. With additional perks like generous holiday allowances and discounts, this role offers a fulfilling opportunity to make a meaningful impact while enjoying a balanced work-life experience.
Contact Details:
Charterhouse Recruitment Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Engagement Advisor
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and recent achievements can help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of communication over the phone, try role-playing with a friend or family member to get comfortable with handling different customer scenarios.
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows that you're engaged and keen to learn more about the company culture and expectations, which can really impress your interviewer.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and shows your enthusiasm for the position. Plus, it’s a great way to reiterate your interest in the role.
We think you need these skills to ace Remote Customer Engagement Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service and sales experience, as well as any relevant achievements that show you can meet targets.
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Mention why you’re a great fit and how your skills align with what we’re looking for.
Show Off Your Communication Skills:Since this role involves a lot of communication, make sure your written application is clear and professional. Avoid jargon and keep it concise, but don’t forget to let your personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Charterhouse Recruitment Services
✨Know Your Customer Engagement Basics
Before the interview, brush up on your customer service and sales knowledge. Understand what makes a great customer experience and be ready to share examples from your past roles. This will show that you’re not just familiar with the concepts but can also apply them effectively.
✨Practice Your Communication Skills
Since this role involves a lot of phone communication, practice speaking clearly and confidently. You might even want to do a mock interview with a friend or family member. Focus on how you articulate your thoughts and ensure you can convey your enthusiasm for helping customers.
✨Familiarise Yourself with CRM Systems
Get a basic understanding of CRM systems if you haven’t used one before. Knowing how to enter data accurately and manage customer information will be crucial. You can find online tutorials or resources to help you get a head start.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and what success looks like in this role. This shows your genuine interest and helps you determine if the company is the right fit for you.
