At a Glance
- Tasks: Engage with customers, manage calls, and assist with web chat enquiries.
- Company: Join a leading global brand with a strong reputation.
- Benefits: Competitive salary, commission, remote work Fridays, and generous holiday allowance.
- Other info: Enjoy perks like employee discounts and a supportive work environment.
- Why this job: Be the first point of contact and create positive customer experiences.
- Qualifications: Experience in customer service or sales, confident communication skills, and IT literacy.
The predicted salary is between 28500 - 29120 £ per year.
Overview
Charterhouse Recruitment are proud to again be partnering with a very well-established business based in Castleford. Our client is a global brand, and they are the leading manufacturer in their field. This role will act as the first point of contact for potential customers, ensuring a positive and first-class experience.
Benefits
- Basic salary is £24,304 plus monthly commission
- Good commission scheme
- Monday to Friday working hours of 8am to 5pm
- Work from home every Friday (once passed training)
- 23 days holiday plus bank holidays
- Attractive company pension
- Employee discount scheme for a wide range of shops and attractions
- Perks such as free eye tests, flu jabs and more
- 24/7 Employee Assistance Programme
Responsibilities
- Manage proactive outbound calls to customers
- Target a list of prospects to qualify them
- Pass qualified leads over to the internal sales team
- Assist customers making web chat enquiries
- Ensure that all data is accurately entered into the internals CRM
- Work to customer satisfaction targets and conversion rates
- Perform well against KPI's set
Qualifications
- You will have experience of working in a customer service / sales environment (ideally office based)
- You will be confident in communicating with people confidently over the phone
- You will have excellent written skills
- You will be IT literate and be able to learn new systems easily (with training)
- You can demonstrate basic excel skills
- You will be a positive and self-motivated individual who is able to work as part of a team
- You will be happy to work to targets
If all the above aligns with your experience and you would like to learn more, we would love to hear from you. Please send your CV and let’s discuss the role.
Remote Customer Engagement Advisor in Portsmouth employer: Charterhouse Recruitment Services
As a Remote Customer Engagement Advisor with our esteemed client in Castleford, you will join a globally recognised brand that prioritises employee satisfaction and growth. Enjoy a competitive salary, generous holiday allowance, and the flexibility of remote work every Friday, alongside a supportive work culture that fosters professional development and well-being through various perks and an Employee Assistance Programme. This role not only offers a chance to excel in customer engagement but also provides a pathway for career advancement within a leading manufacturer in its field.
Contact Details:
Charterhouse Recruitment Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Engagement Advisor in Portsmouth
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and recent achievements can help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of communication over the phone, try role-playing with a friend or family member to get comfortable with handling different customer scenarios.
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer. This shows that you’re engaged and eager to learn more about the role and the company culture.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Remote Customer Engagement Advisor in Portsmouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service and sales experience, as well as any relevant achievements that show you can meet targets.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for the Remote Customer Engagement Advisor role. Share specific examples of how you've excelled in similar positions and how you can contribute to our team.
Show Off Your Communication Skills:Since excellent written skills are key for this role, ensure your application is clear, concise, and free of errors. This is your chance to demonstrate your ability to communicate effectively, so make it count!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Charterhouse Recruitment Services
✨Know Your Customer Engagement Basics
Before the interview, brush up on your customer service and sales knowledge. Understand what makes a great customer experience and be ready to share examples from your past roles. This will show that you’re not just familiar with the concepts but can also apply them effectively.
✨Practice Your Communication Skills
Since this role involves a lot of phone communication, practice speaking clearly and confidently. You might even want to do a mock interview with a friend or family member. Focus on how you articulate your thoughts and ensure you can convey your enthusiasm for helping customers.
✨Familiarise Yourself with CRM Systems
Get a basic understanding of CRM systems if you haven’t used one before. Knowing how to enter data accurately and manage customer information will be crucial. You can find online tutorials or resources to help you get a head start.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and what success looks like in this role. This shows your genuine interest and helps you determine if the company is the right fit for you.
