At a Glance
- Tasks: Engage with customers, manage calls, and assist with web chat enquiries.
- Company: Join a leading global brand with a strong reputation.
- Benefits: Earn £24,304 plus commission, enjoy remote Fridays, and 23 days holiday.
- Other info: Dynamic team environment with great perks and career growth opportunities.
- Why this job: Be the first point of contact and create positive customer experiences.
- Qualifications: Experience in customer service, confident communication, and basic IT skills.
The predicted salary is between 28500 - 29120 £ per year.
Overview
Charterhouse Recruitment are proud to again be partnering with a very well-established business based in Castleford. Our client is a global brand, and they are the leading manufacturer in their field. This role will act as the first point of contact for potential customers, ensuring a positive and first-class experience.
Benefits
- Basic salary is £24,304 plus monthly commission
- Good commission scheme
- Monday to Friday working hours of 8am to 5pm
- Work from home every Friday (once passed training)
- 23 days holiday plus bank holidays
- Attractive company pension
- Employee discount scheme for a wide range of shops and attractions
- Perks such as free eye tests, flu jabs and more
- 24/7 Employee Assistance Programme
Responsibilities
- Manage proactive outbound calls to customers
- Target a list of prospects to qualify them
- Pass qualified leads over to the internal sales team
- Assist customers making web chat enquiries
- Ensure that all data is accurately entered into the internals CRM
- Work to customer satisfaction targets and conversion rates
- Perform well against KPI's set
Qualifications
- You will have experience of working in a customer service / sales environment (ideally office based)
- You will be confident in communicating with people confidently over the phone
- You will have excellent written skills
- You will be IT literate and be able to learn new systems easily (with training)
- You can demonstrate basic excel skills
- You will be a positive and self-motivated individual who is able to work as part of a team
- You will be happy to work to targets
If all the above aligns with your experience and you would like to learn more, we would love to hear from you. Please send your CV and let’s discuss the role.
Remote Customer Engagement Advisor in Norfolk employer: Charterhouse Recruitment Services
As a Remote Customer Engagement Advisor with our esteemed client in Castleford, you will join a global leader in manufacturing, renowned for its commitment to employee satisfaction and growth. The company offers a supportive work culture with flexible working arrangements, competitive salaries, and a comprehensive benefits package that includes generous holiday allowances and an attractive pension scheme. With opportunities for professional development and a focus on employee well-being, this role promises a rewarding career path in a dynamic environment.
Contact Details:
Charterhouse Recruitment Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Engagement Advisor in Norfolk
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This will help you tailor your conversations and show genuine interest when you connect with them.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of communication over the phone, try role-playing with a friend or family member. It’ll boost your confidence and help you sound more natural during calls.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After your initial contact, send a quick thank-you email or message. It shows professionalism and keeps you on their radar.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and get noticed. Plus, it’s a great way to show you’re serious about joining the team!
We think you need these skills to ace Remote Customer Engagement Advisor in Norfolk
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Engagement Advisor role. Highlight your customer service experience and any sales achievements to grab our attention!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to showcase your personality and explain why you’re the perfect fit for this role. Don’t forget to mention your enthusiasm for working with us at StudySmarter!
Show Off Your Communication Skills:Since this role involves a lot of communication, make sure your written application is clear and concise. Use proper grammar and spelling – it shows us you care about the details!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Charterhouse Recruitment Services
✨Know Your Customer Engagement Basics
Before the interview, brush up on your customer service and sales knowledge. Understand what makes a great customer experience and be ready to share examples from your past roles. This will show that you’re not just familiar with the concepts but can also apply them effectively.
✨Practice Your Communication Skills
Since this role involves a lot of phone communication, practice speaking clearly and confidently. You might even want to do a mock interview with a friend or family member. Focus on how you articulate your thoughts and ensure you can convey your enthusiasm for helping customers.
✨Familiarise Yourself with CRM Systems
Get a basic understanding of CRM systems if you haven’t used one before. Research common platforms and their functionalities. Being able to discuss how you would manage customer data and interactions will impress the interviewers and show your readiness for the role.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions about the company culture, team dynamics, and performance metrics. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you.
