At a Glance
- Tasks: Engage with customers through calls and web chats, ensuring a top-notch experience.
- Company: Join a leading global brand known for its excellence in customer service.
- Benefits: Enjoy a competitive salary, commission, remote work Fridays, and generous holiday allowance.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Be the first point of contact and make a real difference in customer satisfaction.
- Qualifications: Experience in customer service or sales, confident communication skills, and IT literacy.
Overview
Charterhouse Recruitment are proud to again be partnering with a very well-established business based in Castleford. Our client is a global brand, and they are the leading manufacturer in their field. This role will act as the first point of contact for potential customers, ensuring a positive and first-class experience.
Benefits
- Basic salary is £24,304 plus monthly commission
- Good commission scheme
- Monday to Friday working hours of 8am to 5pm
- Work from home every Friday (once passed training)
- 23 days holiday plus bank holidays
- Attractive company pension
- Employee discount scheme for a wide range of shops and attractions
- Perks such as free eye tests, flu jabs and more
- 24/7 Employee Assistance Programme
Responsibilities
- Manage proactive outbound calls to customers
- Target a list of prospects to qualify them
- Pass qualified leads over to the internal sales team
- Assist customers making web chat enquiries
- Ensure that all data is accurately entered into the internals CRM
- Work to customer satisfaction targets and conversion rates
- Perform well against KPI's set
Qualifications
- You will have experience of working in a customer service / sales environment (ideally office based)
- You will be confident in communicating with people confidently over the phone
- You will have excellent written skills
- You will be IT literate and be able to learn new systems easily (with training)
- You can demonstrate basic excel skills
- You will be a positive and self-motivated individual who is able to work as part of a team
- You will be happy to work to targets
If all the above aligns with your experience and you would like to learn more, we would love to hear from you. Please send your CV and let’s discuss the role.
Remote Customer Engagement Advisor in Kent employer: Charterhouse Recruitment Services
Join a globally recognised brand in Castleford as a Remote Customer Engagement Advisor, where you will be part of a supportive and dynamic work culture that prioritises employee well-being and growth. Enjoy a competitive salary with an attractive commission scheme, flexible working arrangements, and a comprehensive benefits package including generous holiday allowance and an Employee Assistance Programme. This role offers the opportunity to develop your skills in a thriving environment while contributing to exceptional customer experiences.
Contact Details:
Charterhouse Recruitment Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Engagement Advisor in Kent
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and recent achievements can help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of communication over the phone, try role-playing with a friend or family member to get comfortable with handling different customer scenarios.
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer. This shows that you’re engaged and eager to learn more about the role and the company culture.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Remote Customer Engagement Advisor in Kent
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Engagement Advisor role. Highlight your customer service experience and any sales achievements to grab our attention!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to showcase your personality and explain why you’re the perfect fit for us. Don’t forget to mention your enthusiasm for working in a remote environment.
Show Off Your Communication Skills:Since this role involves a lot of communication, make sure your written application is clear and concise. We want to see your excellent written skills right from the start!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Charterhouse Recruitment Services
✨Know Your Customer Engagement Basics
Before the interview, brush up on your customer service and sales knowledge. Understand what makes a great customer experience and be ready to share examples from your past roles. This will show that you’re not just familiar with the concepts but can also apply them effectively.
✨Practice Your Communication Skills
Since this role involves a lot of phone communication, practice speaking clearly and confidently. You might even want to do a mock interview with a friend or family member. Focus on being friendly and approachable, as this is key to making a positive first impression.
✨Familiarise Yourself with CRM Systems
Get comfortable with common CRM software, as you'll need to enter data accurately. If you have experience with any specific systems, be sure to mention that during the interview. Showing that you can quickly adapt to new technology will set you apart from other candidates.
✨Prepare for Target-Related Questions
Since the role involves working towards KPIs and targets, think about how you've met or exceeded goals in previous positions. Be ready to discuss specific examples and the strategies you used to achieve those targets. This will demonstrate your motivation and ability to succeed in a target-driven environment.
