At a Glance
- Tasks: Engage with customers, manage calls, and assist with web chat enquiries.
- Company: Join a leading global brand in customer engagement.
- Benefits: Competitive salary, commission, remote Fridays, and generous holiday allowance.
- Other info: Enjoy perks like employee discounts and a supportive work environment.
- Why this job: Be the first point of contact and create positive customer experiences.
- Qualifications: Experience in customer service, confident communication, and basic IT skills.
The predicted salary is between 28500 - 29120 £ per year.
Overview
Charterhouse Recruitment are proud to again be partnering with a very well-established business based in Castleford. Our client is a global brand, and they are the leading manufacturer in their field. This role will act as the first point of contact for potential customers, ensuring a positive and first-class experience.
Benefits
- Basic salary is £24,304 plus monthly commission
- Good commission scheme
- Monday to Friday working hours of 8am to 5pm
- Work from home every Friday (once passed training)
- 23 days holiday plus bank holidays
- Attractive company pension
- Employee discount scheme for a wide range of shops and attractions
- Perks such as free eye tests, flu jabs and more
- 24/7 Employee Assistance Programme
Responsibilities
- Manage proactive outbound calls to customers
- Target a list of prospects to qualify them
- Pass qualified leads over to the internal sales team
- Assist customers making web chat enquiries
- Ensure that all data is accurately entered into the internals CRM
- Work to customer satisfaction targets and conversion rates
- Perform well against KPI's set
Qualifications
- You will have experience of working in a customer service / sales environment (ideally office based)
- You will be confident in communicating with people confidently over the phone
- You will have excellent written skills
- You will be IT literate and be able to learn new systems easily (with training)
- You can demonstrate basic excel skills
- You will be a positive and self-motivated individual who is able to work as part of a team
- You will be happy to work to targets
If all the above aligns with your experience and you would like to learn more, we would love to hear from you. Please send your CV and let’s discuss the role.
Remote Customer Engagement Advisor in Essex employer: Charterhouse Recruitment Services
As a Remote Customer Engagement Advisor with our esteemed client in Castleford, you will join a globally recognised brand that prioritises employee well-being and professional growth. Enjoy a competitive salary with an attractive commission scheme, flexible working arrangements, and a supportive work culture that fosters teamwork and personal development. With comprehensive benefits including generous holiday allowances, an employee assistance programme, and various perks, this role offers a fulfilling opportunity to make a meaningful impact while enjoying a rewarding career.
Contact Details:
Charterhouse Recruitment Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Engagement Advisor in Essex
✨Tip Number 1
Make sure you know the company inside out! Research their values, products, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of communication over the phone, try role-playing with a friend or family member. This will help you feel more confident and ready to engage with potential customers.
✨Tip Number 3
Don’t forget to follow up! After any calls or web chats, send a quick thank-you message or email. It shows professionalism and keeps you on their radar, which can make a big difference in landing the job.
✨Tip Number 4
Apply through our website! We want to see your application come through directly, so don’t hesitate. The sooner you apply, the sooner we can start discussing how you can fit into this exciting role!
We think you need these skills to ace Remote Customer Engagement Advisor in Essex
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service and sales experience, as well as any relevant achievements that show you can meet targets.
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Mention why you’re a great fit and how your skills align with what we’re looking for.
Show Off Your Communication Skills:Since this role involves a lot of communication, make sure your written application is clear and concise. Use proper grammar and spelling, and keep your tone professional yet friendly.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Charterhouse Recruitment Services
✨Know Your Customer Engagement Basics
Before the interview, brush up on your customer service and sales knowledge. Understand what makes a great customer experience and be ready to share examples from your past roles. This will show that you’re not just familiar with the concepts but can also apply them effectively.
✨Practice Your Communication Skills
Since this role involves a lot of phone communication, practice speaking clearly and confidently. You might even want to do a mock interview with a friend or family member. Focus on how you articulate your thoughts and ensure you can convey your enthusiasm for helping customers.
✨Familiarise Yourself with CRM Systems
Get a basic understanding of CRM systems if you haven’t used one before. Knowing how to enter data accurately and manage customer information will be crucial. You can find online tutorials or resources to help you get a head start.
✨Prepare for Target-Related Questions
Be ready to discuss how you’ve met targets in previous roles. Think of specific examples where you exceeded expectations or helped improve customer satisfaction. This will demonstrate your ability to work towards KPIs and your commitment to achieving results.
