At a Glance
- Tasks: Engage with customers, sell business insurance, and resolve queries through calls and emails.
- Company: Join Hiscox, a leader in specialist insurance with a focus on exceptional customer experience.
- Benefits: Enjoy 25 days holiday, gym membership support, and flexible working options.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Make a real difference by providing outstanding service and support to customers.
- Qualifications: Strong communication skills and a passion for delivering great customer experiences.
The predicted salary is between 25000 - 25000 € per year.
About Hiscox Customer Experience Centre
We are proud to be a leader in Specialist Insurance. In essence, we sell trust - a promise to be there if the worst happens, our role is to make insurance as easy as possible. Famous for doing insurance better is one of our strategic drivers: We aim to provide an exceptional experience for our customers, ensuring they are well taken care of when they need us most. This commitment is how we continue to grow as a business. You will be part of a diverse team, where you celebrate and support each other's successes. This challenging and rewarding role is part of our Commercial insurance team based in York.
What you will be doing:
- Answering inbound calls and selling business insurance to SME customers, having great conversations to understand their needs and requirements.
- Identifying opportunities to cross sell and up sell our commercial product line, based on customers' needs.
- Speaking to existing customers and resolving their queries, through both phone and email.
- You will have individual targets, which you are accountable for achieving. These are balanced between sales, quality and customer satisfaction while managing your time.
- You will become an expert in our technical products and our IT systems.
- Participating in weekly team meetings and huddles to discuss problem solving, as well as reviewing your individual and team performance.
- Working with other teams across the contact centre to provide good outcomes for our customers and Hiscox.
- Our trainers will spend 5 weeks helping you build your knowledge of our products and systems. The training is varied and includes online and self-learning. After training, you will move into an Academy to further strengthen your skills for another 4 weeks.
So why choose Hiscox?
- 25 days holiday, (increasing after 3 years up to 28 days), with opportunity to buy up to 5 extra days holiday per year.
- 2 'Hiscox' Days – Take time off for birthdays, celebrations or family time, or to simply binge watch a new season of your favourite show.
- £350 towards a gym or sports membership of your choice.
- £300 festive hamper (choose from luxury food, premium wine or shopping vouchers).
- Simply Health Medical coverage.
- Sharesave Scheme – allowing you to invest in Hiscox.
- Pension, critical illness cover, life assurance.
- Once fully trained and proficient in the role, you may have the opportunity to work up to 2 days a week from home.
Are you the right person?
- You enjoy speaking to people and providing a great customer experience is important to you.
- You are driven, highly productive and a team player, who is receptive to feedback and always striving to improve.
- You are resilient and don't shy away from problems or challenges.
- Beating and surpassing business goals is what gets you out of bed in the morning.
- Sales experience is desirable, as well as previous experience in hitting targets.
Salary: £25,000 with potential of an annual performance bonus
This role is 35 hours per week, 9-5pm, Monday to Friday.
Diversity and flexible working at Hiscox
At Hiscox we care about our people. We hire the best people for the job, and we’re committed to diversity and creating a truly inclusive culture, which we believe drives success. We also understand that working life doesn’t always have to be 'nine to five' and we support flexible working wherever we can. No promises, but please chat to our resourcing team about the flexibility we could offer for this role.
Customer Experience Representative employer: Charterhouse Recruitment Services
Hiscox is an exceptional employer that prioritises employee well-being and development, offering a vibrant work culture in the heart of York. With generous benefits such as 25 days holiday, flexible working options, and comprehensive training programmes, we empower our Customer Experience Representatives to excel in their roles while fostering a supportive team environment. Join us to be part of a company that values diversity and invests in your growth, ensuring you thrive both personally and professionally.
Contact Detail:
Charterhouse Recruitment Services Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Representative
✨Tip Number 1
Get to know the company inside out! Research Hiscox, their values, and what makes them tick. This way, when you chat with them, you can show off your knowledge and passion for providing exceptional customer experiences.
✨Tip Number 2
Practice your conversation skills! Since you'll be answering calls and having great chats with customers, role-play with a friend or family member. This will help you feel more confident and ready to tackle any questions that come your way.
✨Tip Number 3
Be prepared to showcase your sales skills! Think of examples from your past experiences where you've successfully upsold or cross-sold products. This will demonstrate your ability to meet targets and provide value to customers.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Hiscox team and ready to dive into the world of specialist insurance.
We think you need these skills to ace Customer Experience Representative
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your own style into your writing. Remember, we’re looking for someone who can connect with our customers, so show us how you’d do that!
Tailor Your Application:Make sure to tailor your application to the role of Customer Experience Representative. Highlight any relevant experience you have in sales or customer service, and don’t forget to mention how you’ve successfully met targets in the past. This will help us see why you’re the perfect fit for our team!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured writing that gets straight to the heart of what you want to say. Avoid fluff and focus on your key achievements and skills that relate to the job description.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your application in the best light. Plus, it helps us keep everything organised on our end!
How to prepare for a job interview at Charterhouse Recruitment Services
✨Know Your Products Inside Out
Before the interview, make sure you understand the insurance products Hiscox offers. Familiarise yourself with the key features and benefits of their commercial product line. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Practice Active Listening
During the interview, demonstrate your ability to listen actively. This is crucial for a Customer Experience Representative. Make sure to engage with the interviewer by summarising their points and asking relevant questions. It shows that you value communication and are ready to understand customer needs.
✨Showcase Your Sales Skills
Be prepared to discuss your previous sales experience and how you've successfully met targets. Use specific examples to illustrate your achievements. Highlight any cross-selling or upselling experiences, as this aligns perfectly with the responsibilities of the role.
✨Emphasise Teamwork and Resilience
Hiscox values a supportive team environment, so be ready to talk about how you work well with others. Share examples of how you've tackled challenges in a team setting and how you handle feedback. This will demonstrate your adaptability and commitment to continuous improvement.
