At a Glance
- Tasks: Engage with customers, manage calls, and assist with web chat enquiries.
- Company: Join a leading global brand with a strong reputation.
- Benefits: Competitive salary, commission, remote work Fridays, and generous holiday allowance.
- Other info: Enjoy perks like employee discounts and a supportive work environment.
- Why this job: Be the first point of contact and create positive customer experiences.
- Qualifications: Experience in customer service or sales, confident communication skills, and IT literacy.
Overview
Charterhouse Recruitment are proud to again be partnering with a very well-established business based in Castleford. Our client is a global brand, and they are the leading manufacturer in their field. This role will act as the first point of contact for potential customers, ensuring a positive and first-class experience.
Benefits
- Basic salary is £24,304 plus monthly commission
- Good commission scheme
- Monday to Friday working hours of 8am to 5pm
- Work from home every Friday (once passed training)
- 23 days holiday plus bank holidays
- Attractive company pension
- Employee discount scheme for a wide range of shops and attractions
- Perks such as free eye tests, flu jabs and more
- 24/7 Employee Assistance Programme
Responsibilities
- Manage proactive outbound calls to customers
- Target a list of prospects to qualify them
- Pass qualified leads over to the internal sales team
- Assist customers making web chat enquiries
- Ensure that all data is accurately entered into the internals CRM
- Work to customer satisfaction targets and conversion rates
- Perform well against KPI's set
Qualifications
- You will have experience of working in a customer service / sales environment (ideally office based)
- You will be confident in communicating with people confidently over the phone
- You will have excellent written skills
- You will be IT literate and be able to learn new systems easily (with training)
- You can demonstrate basic excel skills
- You will be a positive and self-motivated individual who is able to work as part of a team
- You will be happy to work to targets
If all the above aligns with your experience and you would like to learn more, we would love to hear from you. Please send your CV and let’s discuss the role.
Remote Customer Engagement Advisor in Cardiff employer: Charterhouse Recruitment Services
Join a globally recognised brand in Castleford as a Remote Customer Engagement Advisor, where you will be part of a supportive and dynamic work culture that prioritises employee well-being and growth. With competitive salaries, a generous commission scheme, and benefits like flexible working options and an attractive pension plan, this company is dedicated to fostering a positive environment for its employees. Enjoy opportunities for professional development while contributing to a team that values customer satisfaction and collaboration.
Contact Details:
Charterhouse Recruitment Services Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Remote Customer Engagement Advisor in Cardiff
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and recent achievements can help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of communication over the phone, try role-playing with a friend or family member to get comfortable with handling different customer scenarios.
✨Tip Number 3
Don’t forget to prepare some questions for your interviewer. This shows that you’re engaged and eager to learn more about the role and the company culture.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Remote Customer Engagement Advisor in Cardiff
Some tips for your application 🫡
Craft a Stellar CV:Make sure your CV is tailored to the role of Customer Engagement Advisor. Highlight your customer service experience and any sales achievements, as these will catch our eye!
Nail Your Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how your skills align with what we’re looking for. Keep it friendly and professional.
Show Off Your Communication Skills:Since this role involves a lot of communication, make sure your written application reflects your excellent written skills. Clear, concise, and engaging language will go a long way!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll be one step closer to joining our fantastic team at StudySmarter!
How to prepare for a job interview at Charterhouse Recruitment Services
✨Know Your Customer Engagement Basics
Before the interview, brush up on your customer service and sales knowledge. Understand the key principles of customer engagement and be ready to discuss how you can create a positive experience for customers. This will show that you're not just familiar with the role but genuinely interested in making a difference.
✨Practice Your Communication Skills
Since this role involves a lot of phone communication, practice speaking clearly and confidently. You might even want to do a mock interview with a friend or family member. Focus on articulating your thoughts well and maintaining a friendly tone, as this is crucial for engaging potential customers.
✨Familiarise Yourself with CRM Systems
Get to know some common CRM systems and their functionalities. Even if you haven't used them before, showing that you're willing to learn and adapt will impress the interviewers. Mention any relevant experience you have with data entry or managing customer information during the interview.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions about the company culture, team dynamics, and performance targets. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you. Plus, it gives you a chance to engage with the interviewer on a deeper level.
