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- Tasks: Provide technical support and troubleshoot IT issues for users in a global law firm.
- Company: Join a reputable global law firm expanding its IT Services in London.
- Benefits: Gain valuable experience in a dynamic corporate environment with growth opportunities.
- Why this job: Be part of a growing team and enhance your tech skills while helping others.
- Qualifications: Experience in IT support, familiarity with Windows, Mac, and Office 365 required.
- Other info: On-site role, 5 days a week, perfect for those seeking hands-on experience.
The predicted salary is between 36000 - 60000 £ per year.
Charterhouse is working with a reputable global law firm that is looking to expand its IT Services department in the London office. Our client is currently looking to hire a Technical Analyst (IT) to support the Middle East offices with all IT-related queries. Please be aware this is an on-site role, 5 days per week in London.
This is a great opportunity to join a global company that is growing across multiple regions. In this role, the Technical Analyst will have the opportunity to provide technical assistance and support the end-users within the business. The role will be required to respond to users' enquiries and technical issues through various channels, such as F2F, ticketing solutions (ServiceNow), and phone, making sure tickets are logged and updated correctly.
In addition, the role will also troubleshoot and resolve hardware, software, and any network problems in a timely manner. To be considered for this role, our client is looking for a candidate that has worked in the legal, professional services, or related field previously. The successful candidate should be familiar with Windows 10 & 11, Mac, Office 365, Exchange, AV, and Document Management Systems (iManage). Experience using ServiceNow or iManage would also be advantageous.
The ideal candidate must be a proactive Technical Analyst who has a focus on customer experience. Ideally, the candidate would have previous experience supporting users within a corporate environment. Excellent communication skills in English are essential for this position.
Technical Analyst employer: Charterhouse Middle East
Contact Detail:
Charterhouse Middle East Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Analyst
✨Tip Number 1
Network like a pro! Reach out to your connections in the legal and IT sectors. Attend industry events or webinars where you can meet potential employers or colleagues. Remember, it’s all about who you know!
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, especially since they’re expanding globally. Be ready to discuss how your experience with Windows, Office 365, and ServiceNow can make a difference in their IT Services department.
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you’ve tackled technical issues in the past. This will demonstrate your proactive approach and customer-focused mindset, which is key for a Technical Analyst.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that Technical Analyst role. Plus, it shows you’re serious about joining a reputable global law firm like the one we’re working with.
We think you need these skills to ace Technical Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Analyst role. Highlight your experience with Windows 10 & 11, Office 365, and any relevant IT support roles you've had in the past. We want to see how your skills match what we're looking for!
Show Off Your Communication Skills: Since excellent communication is key for this role, don’t shy away from showcasing your ability to explain technical issues clearly. Use examples from your past experiences where you’ve successfully communicated with users or resolved their queries.
Be Specific About Your Experience: When filling out your application, be specific about your experience with tools like ServiceNow or iManage. If you've used these systems before, let us know how you’ve leveraged them to improve user support or resolve issues efficiently.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Charterhouse Middle East
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10 & 11, Office 365, and any relevant document management systems like iManage. Be ready to discuss how you've used these tools in past roles, as this will show your familiarity and confidence.
✨Showcase Your Customer Service Skills
Since the role focuses on providing technical assistance, think of examples where you've gone above and beyond for users. Prepare to share specific instances where you resolved issues effectively, highlighting your proactive approach to customer experience.
✨Familiarise Yourself with ServiceNow
If you have experience with ticketing systems like ServiceNow, be prepared to talk about it. If not, do a bit of research on how it works and be ready to discuss how you would manage and update tickets efficiently.
✨Practice Your Communication Skills
Excellent communication is key in this role. Practice explaining technical concepts in simple terms, as you may need to assist users who aren't tech-savvy. Consider doing mock interviews with a friend to refine your delivery.