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- Tasks: Provide technical support and assistance to users in a dynamic legal environment.
- Company: Join a reputable global law firm expanding its IT Services in London.
- Benefits: Gain valuable experience in a corporate setting with growth opportunities.
- Why this job: Make a real impact by solving tech issues for a diverse user base.
- Qualifications: Experience in IT support, especially in legal or professional services.
- Other info: On-site role with a focus on customer experience and teamwork.
The predicted salary is between 36000 - 60000 £ per year.
Charterhouse is working with a reputable global law firm that is looking to expand its IT Services department in the London office. Our client is currently looking to hire a Technical Analyst (IT) to support the Middle East offices with all IT-related queries. Please be aware this is an on-site role, 5 days per week in London.
This is a great opportunity to join a global company that is growing across multiple regions. In this role, the Technical Analyst will have the opportunity to provide technical assistance and support the end-users within the business. The role will be required to respond to users' enquiries and technical issues through various channels, such as F2F, ticketing solutions (ServiceNow), and phone, making sure tickets are logged and updated correctly.
In addition, the role will also troubleshoot and resolve hardware, software, and any network problems in a timely manner. To be considered for this role, our client is looking for a candidate that has worked in the legal, professional services, or related field previously. The successful candidate should be familiar with Windows 10 & 11, Mac, Office 365, Exchange, AV, and Document Management Systems (iManage). Experience using ServiceNow or iManage would also be advantageous.
The ideal candidate must be a proactive Technical Analyst who has a focus on customer experience. Ideally, the candidate would have previous experience supporting users within a corporate environment. Excellent communication skills in English are essential for this position.
Technical Analyst in London employer: Charterhouse Middle East
Contact Detail:
Charterhouse Middle East Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Analyst in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those working at firms you’re interested in. A friendly chat can lead to insider info and even job referrals.
✨Tip Number 2
Prepare for interviews by practising common technical questions related to IT support. We recommend setting up mock interviews with friends or using online platforms to get comfortable with your responses.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled technical issues in the past. This will highlight your proactive approach and customer focus.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are keen to join us directly!
We think you need these skills to ace Technical Analyst in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Analyst role. Highlight your experience with Windows 10 & 11, Office 365, and any relevant IT support roles you've had. We want to see how your skills match what we're looking for!
Show Off Your Communication Skills: Since excellent communication is key for this role, don’t forget to showcase your ability to explain technical issues clearly. Use examples from your past experiences where you’ve successfully communicated with users or resolved their queries.
Be Specific About Your Experience: When filling out your application, be specific about your experience with tools like ServiceNow or iManage. If you've worked in a corporate environment before, let us know how you supported users and tackled technical challenges.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of it. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Charterhouse Middle East
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10 & 11, Office 365, and any relevant document management systems like iManage. Be ready to discuss how you've used these tools in past roles, as this will show your familiarity and confidence.
✨Showcase Your Customer Service Skills
Since the role focuses on providing technical assistance to end-users, prepare examples of how you've successfully resolved user issues in the past. Highlight your proactive approach and how you ensure a positive customer experience.
✨Familiarise Yourself with ServiceNow
If you have experience with ticketing systems like ServiceNow, be prepared to discuss it. If not, do some research on how it works and be ready to explain how you would manage and update tickets effectively.
✨Practice Your Communication Skills
Excellent communication is key for this role. Practice explaining technical concepts in simple terms, as you'll need to communicate effectively with users who may not be tech-savvy. Consider doing mock interviews to refine your delivery.