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- Tasks: Manage and resolve network support cases while collaborating with the Charterhouse Support Team.
- Company: Join a multi-award-winning tech company passionate about innovation and customer satisfaction.
- Benefits: Enjoy private healthcare, life assurance, pension scheme, and discounts for you and your family.
- Why this job: Make a real impact in a fast-paced environment while developing your career in technology.
- Qualifications: 3 years of network engineering experience and strong problem-solving skills required.
- Other info: Dynamic workplace with excellent opportunities for growth and recognition.
The predicted salary is between 36000 - 60000 £ per year.
Charterhouse Group is a UK based, value added reseller providing a wide range of technology solutions across the Unified Communications, Cyber Security, LAN and Microsoft Teams spaces. The Group operates under two brands, Charterhouse Integrated Solutions and Symity.
We are looking for talented and highly motivated people. We understand that the key to our success is our people. For this reason, we are committed to attracting and retaining the best possible candidates. Therefore, we offer a fun, innovative and a fast-paced environment where career development, reward and recognition are a priority.
If you want to join a multi award-winning business, passionate about technology and its customers, credible in the market with a stimulating working environment - then we want to speak to you.
Our Vision
Passionate people always trusted by our customers to deliver the right technology solution.
Our Mission
Making it easy for our customers to connect, communicate and collaborate securely.
Our Values
Be Yourself - Be honest. Be authentic. Be the best you can be.
Do the right thing - For you and your team. For the whole team. For the Customer. Always.
Take responsibility/own it - Do what you say. Find a way. Make it happen.
Love what you do - Bring Passion to work. Take pride in what you do. Enjoy winning.
Role Purpose
This position is on-site in Rotherham. Please do not apply if you cannot work within the Rotherham area full time. The Network Engineer will be responsible for the delivery of all BAU related tasks, these will involve managing the day-to-day support cases recorded against the customers infrastructure. The engineer will have excellent problem-solving skills and a thorough knowledge of Network Principles across Routing, Switching, Wireless and Security Technologies. The role will involve working closely with the Charterhouse Support Team, to deliver timely outcomes for Incidents and Change and Service Requests. The engineer should also have experience with Network Management Platforms, working with ITSM systems and a good understanding of ITIL best practice. The role will include participation in an On Call rota.
Requirements
- 1st & 2nd Line Support, managing and resolving cases and associated SLA's on the corporate ITSM system
- Managing Service and Change requests and associated SLA's
- Managing escalations into Vendors and Partner where required
- Proactive monitoring and management of customer networks using Solarwinds and XMC software
- Pre-Staging, Testing and Deployment of equipment for small project roll out activities
- Supporting and maintaining new networking hardware and software infrastructure, including Local Area Network (LAN), Wireless LAN, Uninterrupted Power supply (UPS), Firewall and Cabling
- Advanced performance monitoring using Network Management Tools
- Creation of site support documentation
- Working on customer site
Required competencies - Knowledge, Skills and Experience
- Understanding Extreme Fabric and Edge Network Solutions (EXoS and VOSS)
- Understanding Extreme WLAN Technology (CloudIQ, ECC)
- Understanding Extreme Software based solutions (NAC, A3, XMC, Analytics)
- 3 years' network engineering experience in LAN Switching and Routing
- Knowledge of LAN protocols including OSPF, BGP, Fabric, Layer 2, Layer 3
- Understanding of Firewall Technologies (Cisco, Palo, Forcepoint)
- ITIL understanding
- Strong communication skills both written and verbal
- Proven ability to work in high pressured environments
Desired Competencies - Knowledge, Skills And Experience
- Extensive experience supporting Extreme/Cisco solutions to CCNA level, ideally CCNP and ECP
- Experience with Forcepoint firewalls
Benefits
Join us, and your benefits and perks will include private healthcare, Medicash cashback, life assurance, workplace pension, cycle to work scheme, access to our employee assistance programme, savings discount, 20% EE discount that extends to your family and friends, a birthday gift voucher and day off, plus more.
Charterhouse is where careers happen. We offer a supportive, innovative, stimulating and fast-paced environment where development, reward and recognition are available to everyone, and anything is possible. As you transform our client's approach to technology, we'll help you transform your career through progression, reward, development and recognition.
Network Engineer - Resident in Rotherham employer: Charterhouse Group
Contact Detail:
Charterhouse Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Engineer - Resident in Rotherham
✨Tip Number 1
Network with industry professionals! Attend tech meetups or online webinars related to network engineering. It’s a great way to make connections and learn about job openings that might not be advertised.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your projects, certifications, and any relevant experience. This can really set you apart when you’re chatting with potential employers.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions and scenarios. Practice explaining your thought process clearly, as communication is key in this role!
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications directly from candidates who are excited about joining our team at Charterhouse. It shows initiative and enthusiasm!
We think you need these skills to ace Network Engineer - Resident in Rotherham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Network Engineer role. Highlight your experience with LAN, Routing, and Security Technologies, as well as any relevant certifications like CCNA or CCNP. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for technology and how you align with our values. Share specific examples of how you've tackled challenges in previous roles, especially in high-pressure environments.
Showcase Problem-Solving Skills: In your application, don’t forget to showcase your problem-solving skills. We love candidates who can think on their feet and find solutions quickly. Mention any tools or methodologies you’ve used to resolve network issues effectively.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Charterhouse Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of network principles, especially around Routing, Switching, and Security Technologies. Be ready to discuss specific technologies like Extreme Fabric and Edge Network Solutions, as well as your experience with ITIL best practices.
✨Showcase Problem-Solving Skills
Prepare examples of how you've tackled complex network issues in the past. Think about times when you had to manage escalations or resolve cases under pressure, and be ready to explain your thought process during those situations.
✨Familiarise Yourself with Their Tools
Since the role involves using tools like Solarwinds and XMC for monitoring, it’s a good idea to get familiar with these platforms. If you have experience with similar tools, be sure to mention that and how it helped you in previous roles.
✨Communicate Clearly and Confidently
Strong communication skills are key for this position. Practice explaining technical concepts in simple terms, as you may need to interact with customers who aren't as tech-savvy. Confidence in your communication can really set you apart!
