Project manager in unified communications

Описание

The Senior Project Manager is responsible for the successful delivery of complex, high-value and strategically important customer projects across Charterhouse's technology portfolio, predominantly focused on Unified Communications and Connectivity.

Задачи

Lead the end-to-end delivery of complex customer projects across multiple technologies, locations and stakeholders Establish project governance, delivery plans, milestones and success measures Ensure projects are delivered on time, within scope, within budget and to agreed quality standards Manage project dependencies, assumptions, constraints and critical delivery paths Coordinate internal resources, third-party suppliers and customer stakeholders throughout the project lifecycle Ensure effective transition from project delivery into operational support and managed services Drive successful customer outcomes whilst maintaining strong customer relationships throughout project delivery Own project financial performance from initiation through closure Create and maintain accurate project budgets, forecasts and financial reporting Protect and optimise project margin through effective commercial management and change control Ensure all project costs, procurement activities and third-party commitments are appropriately managed and controlled Monitor project profitability and proactively identify risks to revenue, margin or customer satisfaction Support accurate revenue recognition and invoicing activities in conjunction with Finance Act as the primary point of contact for customers throughout project delivery Build trusted relationships with customer sponsors, business stakeholders and technical teams Chair project governance meetings, steering groups and customer reviews Provide clear and timely communication regarding project progress, risks, issues and decisions Manage stakeholder expectations and ensure alignment across all parties involved in delivery Produce and maintain project documentation including Project Initiation Documents (PIDs), project plans, RAID logs, status reports and closure documentation Implement appropriate project governance frameworks and delivery methodologies Identify, assess and actively manage project risks, dependencies and issues Escalate concerns and delivery risks appropriately and in a timely manner Ensure all project activities comply with Charterhouse quality, operational and commercial standards Drive lessons learned and continuous improvement activities following project completion Manage project scope and change requests through formal governance and approval processes

Требования

Proven experience managing complex technology projects within an MSP, telecommunications, systems integrator or IT services environment Demonstrable experience delivering Unified Communications projects Strong track record of delivering multiple concurrent projects with competing priorities and stakeholders Experience managing project budgets, commercial risk and margin performance Experience working directly with enterprise and mid-market customers Strong understanding of project management methodologies and governance frameworks Excellent stakeholder management and communication skills Strong commercial and financial acumen Ability to influence senior customer and internal stakeholders Proven risk management, planning and organisational skills Strong problem-solving and decision-making capability High attention to detail and commitment to quality delivery Будет плюсом: PRINCE2 Practitioner, PMP, APMP or equivalent project management qualification desirable; Relevant technology industry certifications advantageous

Условия

Join us, and your benefits and perks will include private healthcare, Medicash cashback, life assurance, workplace pension, cycle to work scheme, access to our employee assistance programme, savings discount, 20% EE discount that extends to your family and friends, a birthday gift voucher and day off, plus more.

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