At a Glance
- Tasks: Own and optimise sales operations, ensuring accurate forecasting and pipeline management.
- Company: Join a dynamic team at Charterhouse and Symity, driving commercial success.
- Benefits: Enjoy private healthcare, life assurance, discounts, and a birthday day off.
- Other info: Collaborate with senior leaders and influence sales processes for continuous improvement.
- Why this job: Make a real impact in a high-expectation environment with growth opportunities.
- Qualifications: Experience in Sales Operations and strong data literacy required.
The predicted salary is between 55000 - 65000 € per year.
We are recruiting a Sales Operations Manager to own the pulse, rhythm and operational discipline of the sales organisation across Charterhouse and Symity. This is a high-impact, demanding role at the centre of the commercial engine — responsible for pipeline integrity, forecasting accuracy, sales performance insight, operational cadence, and day-to-day engagement with sales leadership. You will act as the single source of truth for sales data, challenge assumptions, impose structure where required, and ensure that senior leadership has clear, accurate and actionable insight into revenue performance, risk and opportunity. This role will suit a driven, confident individual with the gravitas to influence experienced sales leaders, the analytical capability to interrogate data at pace, and the mindset to continuously improve sales processes, tools and behaviours. Success in this role will be measured on leadership, communication, speed and accuracy of execution.
- Sales Pipeline & Forecast Ownership
- Own and maintain end-to-end pipeline governance across all sales teams
- Drive pipeline hygiene, deal progression and stage discipline
- Challenge deal assumptions, probabilities, close dates and values to ensure realistic forecasting
- Produce accurate weekly, monthly and quarterly forecasts, highlighting risk, slippage and upside
- Actively work with sales leaders to resolve gaps between commit, best case and actuals
- Sales Reporting & Commercial Insight
- Produce clear, high-quality reporting for senior leadership covering pipeline performance, forecast vs actuals, conversion rates, velocity and win/loss trends, individual and team performance metrics
- Move beyond reporting to provide insight, narrative and recommendations
- Identify emerging trends, blockers and opportunities using data-driven analysis
- Support executive reviews, board reporting and leadership meetings with trusted data
- Sales Leadership Engagement
- Work day-to-day with Sales Directors
- Act as a constructive challenger — pushing for accuracy, discipline and accountability
- Influence sales behaviour through data rather than authority
- Ensure consistent sales cadence (weekly reviews, monthly forecasting, quarterly planning)
- Sales Process & Operating Rhythm
- Define, enforce and continuously improve sales processes and operating cadence
- Ensure CRM processes are followed consistently and effectively
- Drive standardisation where appropriate
- Support onboarding of new sales hires from a process and tooling perspective
- Sales Tools & Technology
- Own and optimise the sales technology stack (e.g. CRM, forecasting, reporting tools)
- Act as the bridge between sales, finance and operations for tooling improvements
- Identify opportunities to automate, simplify and improve data quality
- Ensure tools are enabling sales effectiveness rather than adding friction
- Vendor Accreditations & Training Tracking
- Track and report on vendor accreditations, certifications and training requirements
- Work with sales, pre-sales and technical teams to ensure compliance with partner commitments
- Maintain clear dashboards covering accreditation status and renewal risks
- Support leadership with insight into capability gaps and coverage risks
What You Bring
- Proven experience in a Sales Operations, Revenue Operations or Commercial Operations role
- Strong understanding of B2B sales models, pipeline mechanics and forecasting
- Advanced experience with CRM systems (ideally Dynamics or similar)
- High level of data literacy with the ability to interpret, challenge and explain numbers
- Experience working directly with senior sales leadership
- Confident communicator able to challenge constructively and influence outcomes
Desirable
- Experience in technology, telecoms, IT services or managed services
- Exposure to multi-entity or multi-brand sales environments
- Experience supporting vendor-led partner models and accreditations
- Background working alongside finance or commercial operations teams
Personal Attributes
- Driven and resilient — comfortable operating in a high-expectation environment
- Naturally curious and analytical, with a compulsion for accuracy
- Confident and credible when engaging senior stakeholders
- Detail-focused without losing sight of the commercial picture
- Comfortable being the person who asks the difficult questions
- Proactive mindset with a bias toward continuous improvement
Benefits
Join us, and your benefits and perks will include private healthcare, Medicash cashback, life assurance, workplace pension, cycle to work scheme, access to our employee assistance programme, savings discount, 20% EE discount that extends to your family and friends, a birthday gift voucher and day off, plus more.
Sales Operations Manager in London employer: Charterhouse Group
At Charterhouse and Symity, we pride ourselves on being an exceptional employer that fosters a dynamic and supportive work culture. As a Sales Operations Manager, you will benefit from a comprehensive package that includes private healthcare, generous pension contributions, and unique perks like a birthday gift voucher and discounts for family and friends. Our commitment to employee growth is evident through continuous improvement initiatives and the opportunity to engage directly with senior leadership, making this a rewarding environment for driven professionals seeking to make a significant impact.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Operations Manager in London
✨Tip Number 1
Get to know the company inside out! Research Charterhouse and Symity, their culture, values, and recent news. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those interviews by practising common questions related to sales operations. Think about how you can demonstrate your analytical skills and experience with CRM systems. We want you to shine!
✨Tip Number 4
Don’t forget to follow up after your interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Sales Operations Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Sales Operations Manager role. Highlight your experience with pipeline governance, forecasting, and data analysis. We want to see how your skills align with what we’re looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re the perfect fit for this high-impact role. Share specific examples of how you've influenced sales processes or improved performance in previous roles.
Showcase Your Analytical Skills:Since this role requires a strong analytical mindset, don’t shy away from showcasing your data literacy. Include instances where you’ve used data to drive decisions or improve sales outcomes. We love numbers as much as you do!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Charterhouse Group
✨Know Your Numbers
As a Sales Operations Manager, you'll need to be comfortable with data. Brush up on your understanding of pipeline mechanics and forecasting. Be ready to discuss how you've used data to influence sales outcomes in the past.
✨Showcase Your Communication Skills
This role requires you to engage with senior sales leadership. Prepare examples of how you've effectively communicated complex data insights to non-technical stakeholders. Highlight your ability to challenge assumptions constructively.
✨Demonstrate Process Improvement Mindset
Be prepared to discuss specific instances where you've improved sales processes or tools. Think about how you can bring structure and discipline to the sales organisation and be ready to share your ideas on optimising CRM systems.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills. Prepare for scenarios where you might need to resolve discrepancies in sales forecasts or improve pipeline hygiene. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
