Project manager in unified communications in London

The Senior Project Manager is responsible for the successful delivery of complex, high-value and strategically important customer projects across Charterhouse's technology portfolio, predominantly focused on Unified Communications and Connectivity.

Responsibilities:

• Lead the end-to-end delivery of complex customer projects across multiple technologies, locations and stakeholders.
• Establish project governance, delivery plans, milestones and success measures.
• Ensure projects are delivered on time, within scope, within budget and to agreed quality standards.
• Manage project dependencies, assumptions, constraints and critical delivery paths.
• Coordinate internal resources, third-party suppliers and customer stakeholders throughout the project lifecycle.
• Ensure effective transition from project delivery into operational support and managed services.
• Drive successful customer outcomes whilst maintaining strong customer relationships throughout project delivery.
• Own project financial performance from initiation through closure.
• Create and maintain accurate project budgets, forecasts and financial reporting.
• Protect and optimise project margin through effective commercial management and change control.
• Ensure all project costs, procurement activities and third-party commitments are appropriately managed and controlled.
• Monitor project profitability and proactively identify risks to revenue, margin or customer satisfaction.
• Support accurate revenue recognition and invoicing activities in conjunction with Finance.
• Act as the primary point of contact for customers throughout project delivery.
• Build trusted relationships with customer sponsors, business stakeholders and technical teams.
• Chair project governance meetings, steering groups and customer reviews.
• Provide clear and timely communication regarding project progress, risks, issues and decisions.
• Manage stakeholder expectations and ensure alignment across all parties involved in delivery.
• Produce and maintain project documentation including Project Initiation Documents (PIDs), project plans, RAID logs, status reports and closure documentation.
• Implement appropriate project governance frameworks and delivery methodologies.
• Identify, assess and actively manage project risks, dependencies and issues.
• Escalate concerns and delivery risks appropriately and in a timely manner.
• Ensure all project activities comply with Charterhouse quality, operational and commercial standards.
• Drive lessons learned and continuous improvement activities following project completion.
• Manage project scope and change requests through formal governance and approval processes.

Requirements:

• Proven experience managing complex technology projects within an MSP, telecommunications, systems integrator or IT services environment.
• Demonstrable experience delivering Unified Communications projects.
• Strong track record of delivering multiple concurrent projects with competing priorities and stakeholders.
• Experience managing project budgets, commercial risk and margin performance.
• Experience working directly with enterprise and mid-market customers.
• Strong understanding of project management methodologies and governance frameworks.
• Excellent stakeholder management and communication skills.
• Strong commercial and financial acumen.
• Ability to influence senior customer and internal stakeholders.
• Proven risk management, planning and organisational skills.
• Strong problem-solving and decision-making capability.
• High attention to detail and commitment to quality delivery.

Desirable:

• PRINCE2 Practitioner, PMP, APMP or equivalent project management qualification.
• Relevant technology industry certifications.

Conditions:

Join us, and your benefits and perks will include private healthcare, Medicash cashback, life assurance, workplace pension, cycle to work scheme, access to our employee assistance programme, savings discount, 20% EE discount that extends to your family and friends, a birthday gift voucher and day off, plus more.