At a Glance
- Tasks: Lead partner approval and onboarding processes to ensure success from day one.
- Company: Join the Chartered Management Institute, a respected organisation in the UK.
- Benefits: Part-time hours, hybrid work model, and a supportive team environment.
- Other info: Enjoy a dynamic role with opportunities for professional growth.
- Why this job: Make a real difference by helping partners thrive and succeed.
- Qualifications: Strong customer service skills and experience in coordination.
The predicted salary is between 20250 - 24750 £ per year.
Chartered Management Institute in the United Kingdom is seeking a part-time Partner Services Coordinator (28 hours/week) for an 8-month fixed-term contract, hybrid between home and our Kettering office. The role leads the partner approval process and manages onboarding to ensure partners are set up for success from day one.
You will coordinate CMI mapping applications for HE, Apprenticeships and Qualifications, while delivering exceptional customer service and representing the organisation.
Partner Services & Onboarding Lead (Hybrid) employer: Chartered Management Institute
At CMI, we pride ourselves on being an inclusive employer that values diversity and individuality, creating a supportive and forward-thinking environment for all team members. With flexible working arrangements, generous holiday allowances, and a strong focus on employee wellbeing, we offer numerous opportunities for personal and professional growth, making us an excellent choice for those looking to build a rewarding career in PR. Our London Kingsway office serves as a vibrant hub for collaboration, ensuring you have the resources and support needed to thrive in your role as a Junior Press Officer.
Contact Details:
Chartered Management Institute Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Partner Services & Onboarding Lead (Hybrid)
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Chartered Management Institute and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Chartered Management Institute and let us see your personality shine through!
We think you need these skills to ace Partner Services & Onboarding Lead (Hybrid)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Chartered Management Institute.
Get Familiar with Our Brand:Before applying, take some time to learn about Chartered Management Institute and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Chartered Management Institute
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Chartered Management Institute.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Chartered Management Institute will surely appreciate.
