At a Glance
- Tasks: Guide new partners through their CMI journey and ensure a smooth onboarding experience.
- Company: Join the Chartered Management Institute, a dynamic and inclusive organisation.
- Benefits: Flexible working hours, 21 days holiday, and a competitive benefits package.
- Other info: Enjoy a collaborative culture with opportunities for professional development and recognition.
- Why this job: Make a positive impact on management skills while developing your career in a supportive environment.
- Qualifications: Customer service experience and strong communication skills are essential.
The predicted salary is between 21710 - 21710 £ per year.
Location: Hybrid between home and our Kettering office (2 days per week)
Reports to: Partner Service Operations Lead
Salary: £21,710 (28 hours a week) plus excellent benefits
Closing Date: 14th August 2026
Please note, this role is being offered as an 8 month fixed-term contract, working 28 hours per week.
About the role:
As a Service Operations Executive, you will be at the heart of our mission, serving as the primary guide for new Partners as they embark on their CMI journey. You will have the unique opportunity to shape the initial and ongoing engagement of our relationships, ensuring a seamless path through the CMI approval and mapping processes to empower the delivery of world-class qualifications and apprenticeships.
Responsibilities:
- Take the lead in delivering a simple, effective, and supportive approval process for all new partners.
- Manage the end-to-end onboarding experience, ensuring our partners are set up for success from day one.
- Coordinate and assist with CMI mapping applications for HE, Apprenticeships, and Qualifications, maintaining high service standards.
- Provide exceptional customer service support, acting as a credible ambassador and responsive point of contact for all partner enquiries.
- Collaborate closely with internal teams, including Quality and Relationship Managers, to drive continuous process improvements.
About you:
We are an inclusive employer and welcome all diverse backgrounds, where individuality is celebrated, creating both a forward-thinking team and a supportive space for everyone in the CMI team. We actively invite applications from diverse cultures and experience.
We are looking for someone who can enhance our culture and align with our core values. We want someone who is ‘Passionate’ in making a positive difference to the skills of managers and leaders, ‘Practical’; with the ability to make quick and smart decisions, ‘Progressive’ about creating a better future and maintaining a ‘Professional’ code of conduct, through being accountable and ethical in everything that we do. We are seeking a results-orientated individual with a proven track record in customer service and a "can do" attitude. You should possess exceptional communication skills, both written and verbal, and an unwavering attention to detail. If you are a proactive self-starter who enjoys working at pace and can build strong relationships with stakeholders at all levels, we would love to hear from you.
Why CMI:
Are you looking to join a dynamic and ambitious organisation? At CMI, new leadership and management strategies are at the forefront of what we do. We know the importance of fresh ideas and encourage new perspectives. We are a not for profit, Sunday Times Best Company To Work for 2024, with a Platinum Accreditation with Investors in People. We offer an engaging, flexible and collaborative culture with a wealth of opportunity for professional development.
It doesn’t stop there. We believe we are only as good as the people that work at CMI and in turn offer a competitive benefits package for all employees:
- Flexible working - our expectation is 2 days a week in the office, to suit you. We are not a traditional 9 to 5, we are flexible with what hours you work and when you work.
- Our offices in both London and Kettering provide comfortable collaboration spaces for team get-togethers.
- 21 days’ holiday + 8 days’ Bank Holiday + 4.5 days allocated for CMI holiday over Christmas and New Year period - with annual leave days increasing with length of service and the opportunity to buy and sell holiday.
- Wellbeing and mental health - in-house mental health first-aid trainers and BUPA Employee Assistance for 24 hour support.
- Inclusion at our core - Our colleague-led Inclusion Hubs for Ethnicity, LGBTQIA+, Menopause, Age, Disability and SocioEconomic are open for anyone to join.
- CMI membership - take advantage of our amazing courses and become a Chartered Manager. Plus, CMI will pay your professional membership to one additional organisation of choice.
- Rewards and Recognition scheme - cash prizes awarded to employees throughout the year.
- Pension - we add an extra 6% of your gross salary to your pension pot every month after 3 months.
About us:
The Chartered Management Institute (CMI) sets the Professional Standard in Management and Leadership. We have worked with businesses and education providers to inspire people to unleash their potential through qualifications, apprenticeships and training to become skilled, confident and successful managers and leaders, resulting in Chartered Manager status - the ultimate management accolade, which is proven to boost individuals’ career prospects, management capability and impact in the workplace.
Personal data which you provide through your application will be used for recruitment purposes only. For further details, see our privacy policy on our website. By submitting your CV/application, you are agreeing for your data to be used this way.
We reserve the right to close this vacancy earlier than advertised should we receive a high number of suitable applicants.
Service Operations Executive in Northampton employer: Chartered Management Institute
At CMI, we pride ourselves on being an inclusive employer that values diversity and individuality, creating a supportive and forward-thinking environment for all team members. With flexible working arrangements, generous holiday allowances, and a strong focus on employee wellbeing, we offer numerous opportunities for personal and professional growth, making us an excellent choice for those looking to build a rewarding career in PR. Our London Kingsway office serves as a vibrant hub for collaboration, ensuring you have the resources and support needed to thrive in your role as a Junior Press Officer.
Contact Details:
Chartered Management Institute Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Operations Executive in Northampton
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Chartered Management Institute.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Chartered Management Institute. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Service Operations Executive in Northampton
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Chartered Management Institute.
How to prepare for a job interview at Chartered Management Institute
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Chartered Management Institute's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Chartered Management Institute offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
