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- Tasks: Lead and innovate member lifecycle journeys to enhance retention and engagement.
- Company: Dynamic organisation focused on member experience and growth.
- Benefits: Competitive salary, flexible working, and excellent benefits package.
- Why this job: Make a real difference in member experiences while developing your career.
- Qualifications: Experience in CRM management and a passion for data-driven insights.
- Other info: Flexible location with opportunities for travel and professional development.
The predicted salary is between 40000 - 40000 £ per year.
Location: Flexible. This role can be home-based or hybrid at one of our offices in Kettering or London. There will be occasional travel required for meetings and organisational events.
Reports to: Member Retention Manager
Salary: £40,000 plus excellent benefits
Closing Date: 17th April 2026
About the role: The Membership Lifecycle Manager will manage the creation, innovative development, and ongoing monitoring of CMI's key member and learner lifecycle journeys (welcome, onboarding, renewal, conversion) to boost overall member retention. This role aims to meet membership retention targets by using data-driven insights to personalize lifecycle moments across channels, track their impact, and continually evolve the member experience to reduce turnover.
Responsibilities:
- Lead, develop, and manage automated CRM programmes for key member/learner lifecycle moments (welcome, onboarding, renewal, conversion), monitoring reporting for improvements.
- Journey Monitoring with the ability to make quick and smart decisions.
- ‘Progressive’ about creating a better future and maintaining a ‘Professional’ code of conduct, through being accountable and ethical in everything that we do.
Strategic CRM
Membership Lifecycle Manager employer: Chartered Management Institute
Contact Detail:
Chartered Management Institute Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Membership Lifecycle Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities you might not find on job boards.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want to see how you fit into our team, so show us you know what we’re about!
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills align with the role of Membership Lifecycle Manager. We love seeing candidates who can connect their experience to our needs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team.
We think you need these skills to ace Membership Lifecycle Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Membership Lifecycle Manager role. Highlight your experience with CRM programmes and any data-driven insights you've used to improve member retention. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about member retention and how your skills align with our goals. Be sure to mention specific examples of your past successes in similar roles.
Showcase Your Data Skills: Since this role involves using data to personalise lifecycle moments, make sure to showcase your analytical skills. Mention any tools or methodologies you’ve used to track and report on member journeys. We love a numbers-savvy candidate!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Chartered Management Institute
✨Know Your Member Lifecycle
Familiarise yourself with the key member and learner lifecycle journeys mentioned in the job description. Be ready to discuss how you would enhance these processes using data-driven insights. Show that you understand the importance of each stage, from welcome to renewal.
✨Showcase Your CRM Skills
Prepare examples of your experience with CRM programmes. Highlight any specific tools you've used and how you've led or developed automated programmes. This will demonstrate your capability to manage the responsibilities outlined in the role.
✨Be Data-Driven
Since the role focuses on using data to personalise experiences, come prepared with examples of how you've used data analytics in previous roles. Discuss how you tracked impacts and made decisions based on insights to improve member retention.
✨Emphasise Professionalism and Accountability
The job requires a professional code of conduct. Be ready to share instances where you've demonstrated accountability and ethical decision-making in your work. This will resonate well with the values of the company and show you're a good fit.