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- Tasks: Lead a team to deliver top-notch customer service and enhance partner experiences.
- Company: A leading management institute in the UK with a focus on excellence.
- Benefits: Flexible working, generous leave, and a strong emphasis on wellbeing.
- Why this job: Make a real difference in customer experiences while developing your leadership skills.
- Qualifications: Proven customer service experience and team leadership skills.
- Other info: Join a supportive environment that values continuous improvement and employee growth.
The predicted salary is between 36000 - 60000 £ per year.
A leading management institute in the UK is seeking a Customer (Partner) Services Manager to lead a customer-facing team ensuring high-quality service and excellent experiences. This role involves overseeing workloads, resolving complaints, and driving continuous improvement in processes.
Candidates should have a proven track record in customer service and experience in team leadership.
Benefits include flexible working arrangements, generous annual leave, and a focus on employee wellbeing.
Partner Services Manager: Customer Experience & Change in Kettering employer: Chartered Management Institute
Contact Detail:
Chartered Management Institute Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Partner Services Manager: Customer Experience & Change in Kettering
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to customer service and team leadership. We recommend role-playing with a friend to boost your confidence and get feedback.
✨Tip Number 3
Showcase your achievements! When discussing your experience, focus on specific examples where you improved customer satisfaction or led a successful project. Numbers and results speak volumes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Partner Services Manager: Customer Experience & Change in Kettering
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Partner Services Manager role. Highlight your customer service achievements and any leadership experience to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about customer experience and how you can contribute to our team. Be genuine and let your personality come through.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've resolved complaints or improved processes in previous roles. We love seeing candidates who can think on their feet and drive change!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Chartered Management Institute
✨Know Your Customer Service Inside Out
Make sure you brush up on your customer service principles and practices. Be ready to share specific examples from your past experiences that demonstrate how you've successfully resolved complaints or improved processes. This will show them you have the right skills for the role.
✨Showcase Your Leadership Skills
Since this role involves team leadership, prepare to discuss your leadership style and how you've motivated teams in the past. Think of a time when you led a team through a change or challenge and be ready to explain how you achieved success together.
✨Emphasise Continuous Improvement
The job description highlights the importance of driving continuous improvement. Come prepared with ideas on how you would enhance customer experience and streamline processes. This shows you're proactive and committed to making a positive impact.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about their current challenges in customer service or how they measure success in this role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
