Higher Education Engagement Manager

Location: Home-based with travel across your region as required

Reports to: Associate Head of Higher Education

Salary: £42,140 plus excellent benefits

Closing Date: 06th January 2025

About the role:

Our Partner Engagement team works to support our continued growth through building and maintaining strong partnerships with our Higher Education partners.

Working directly with one of our Relationship Managers, the focus will be on providing the key support required to help identify, and carve out new innovative ways to engage and foster growth amongst these partners, with the ultimate goal of aiding them reach their full potential and meet internal set targets and KPI’s.

This role will focus on supporting Higher Education partners based in the North of England.

Responsibilities:

• To maintain and build provider partner relationships and business, aiming to be “partner of choice” in the management and leadership space
• To lead on the implementation of key partner contracts and ongoing project management to ensure engagement, to include:
• providing a point of contact and escalation for the partner across CMI
• collaborating effectively and championing the partner with key stakeholders across CMI
• developing and delivering implementation and engagement plans for partners within agreed service levels to ensure timely registrations of learners, learner activation and use of CMI resources
• delivering expert support, guidance and problem solving to the partner in collaboration across CMI
• To provide real value to the Partner relationships and to strive to improve customer service standards
• To help to identify new opportunities and leverage relationships with partners to pass over to the relevant Relationship Manager
• To achieve internal targets and KPI’s set on a quarterly basis

About you:

We are an inclusive employer and welcome all diverse backgrounds, where individuality is celebrated, creating both a forward-thinking team and a supportive space for everyone in the CMI team. We actively invite applications from diverse cultures and experience.

• We are looking for someone who can enhance our culture and align with our core values. We want someone who is ‘Passionate’ in making a positive difference to the skills of managers and leaders, ‘Practical’; with the ability to make quick and smart decisions, ‘Progressive’ about creating a better future and maintaining a ‘Professional’ code of conduct, through being accountable and ethical in everything that we do.
• Ideally you will have some working knowledge of apprenticeships in the higher education sector
• You will be able to evidence past successes in developing key relationships and stakeholder engagement
• You must hold a driving license and be able to travel as required for this role
• A keen sense of how to add value for our partners and learners

Why CMI:

Are you looking to join a dynamic and ambitious organisation? At CMI, new leadership and management strategies are at the fore-front of what we do. We know the importance of fresh ideas and encourage new perspectives. We are a not for profit, Sunday Times Best Company To Work for 2023, with a Platinum Accreditation with Investors in People. We offer an engaging, flexible and collaborative culture with a wealth of opportunity for professional development.

It doesn’t stop there. We believe we are only as good as the people that work at CMI and in turn offer a competitive benefits package for all employees:

• Flexible working – whether that’s from home or in the office; wherever works best for you. We are not a traditional 9 to 5, we are flexible with what hours you work and when you work. Our offices in both London and Corby provide comfortable collaboration spaces for team get-togethers
• 21 days’ holiday + 8 days’ Bank Holiday + 4.5 days allocated for CMI holiday over Christmas and New Year period – with annual leave days increasing with length of service and the opportunity to buy and sell holiday
• Wellbeing and mental health – in-house mental health first-aid trainers, BUPA Employee Assistance for 24 hour support and access to Kooth, an online mental health platform
• Inclusion at our core – Our colleague-led Inclusion Hubs for Ethnicity, LGBTQIA+, Menopause, Age, Disability and SocioEconomic are open for anyone to join
• CMI membership – take advantage of our amazing courses and become a Chartered Manager. Plus, CMI will pay your professional membership to one additional organisation of choice
• Rewards and Recognition scheme – cash prizes awarded to employees throughout the year
• Socials – with an active social team, we have a book club, baking club, gardening club, Karate classes and regular team outings
• Pension – we add an extra 6% of your gross salary to your pension pot every month after 3 months

About us:

The Chartered Management Institute (CMI) sets the Professional Standard in Management and Leadership. We have worked with businesses and education providers to inspire people to unleash their potential through qualifications, apprenticeships and training to become skilled, confident and successful managers and leaders, resulting in Chartered Manager status – the ultimate management accolade, which is proven to boost individuals’ career prospects, management capability and impact in the workplace.

Personal data which you provide through your application will be used for recruitment purposes only. For further details, see our privacy policy on our website. By submitting your CV/application, you are agreeing for your data to be used this way.

We reserve the right to close this vacancy earlier than advertised should we receive a high number of suitable applicants.