Head of Memberships in England

Flexible between home or one of our offices in Kettering & London. Travel will be required occasionally for meetings and organisational events. We are recruiting for two permanent roles, and one 12-month fixed-term contract.

The Membership Journey Manager is a pivotal role, responsible for shaping and elevating the CMI member and learner experience.

• Multi-Channel Execution: Use diverse channels (social media, email, print, events, third parties) to demonstrate membership value, collaborating with stakeholders.
• Agile Adaptation: Quickly pivot engagement strategies based on shifting member needs to maintain high KPI performance.
• Fully leverage existing and new digital platforms/functionality: Provide resources, including designing and curating new content.
• Optimisation & Testing: Generate regular insights (focus groups, surveys, data analysis) with internal teams to refine learning pathways and user experience.
• Journey Monitoring: Continuously evaluate the member journey/resource usage to find new engagement opportunities, using data to understand renewal drivers and ensure clear CMI value-add.

Someone who can build their external networks to share best practice and gain sector insight. Able to put themselves in the shoes of our membership community and use data and insight to understand their different wants and needs. Agile and able to cope with changing priorities.

We know the importance of fresh ideas and encourage new perspectives. We are a not-for-profit, Sunday Times Best Company To Work for 2024, with a Platinum Accreditation with Investors in People. We offer an engaging, flexible and collaborative culture with a wealth of opportunity for professional development.

We believe we are only as good as the people that work at CMI and in turn offer a competitive benefits package for all employees:

• Flexible working: We are not a traditional 9 to 5, we are flexible with what hours you work and when you work.
• 21 days’ holiday + 8 days’ Bank Holiday + 4.5 days allocated for CMI holiday over Christmas and New Year period: Annual leave days increase with length of service and the opportunity to buy and sell holiday.
• Wellbeing and mental health: In-house mental health first-aid trainers and BUPA Employee Assistance for 24-hour support.
• Inclusion at our core: Our colleague-led Inclusion Hubs for Ethnicity, LGBTQIA+, Menopause, Age, Disability and SocioEconomic are open for anyone to join.
• Rewards and Recognition scheme: Cash prizes awarded to employees throughout the year.
• Pension: We add an extra 6% of your gross salary to your pension pot every month after 3 months.

The Chartered Management Institute (CMI) sets the Professional Standard in Management and Leadership. We have worked with businesses and education providers to inspire people to unleash their potential through qualifications, apprenticeships and training to become skilled, confident and successful managers and leaders, resulting in Chartered Manager status - the ultimate management accolade, which is proven to boost individuals’ career prospects, management capability and impact in the workplace.

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