Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver exceptional service to corporate customers and handle enquiries efficiently.
- Company: Join the Chartered Insurance Institute, dedicated to professional standards and public trust in finance.
- Benefits: Enjoy a competitive salary, 30 days leave, flexible working, and a healthcare cash plan.
- Why this job: Develop your skills in a supportive team while making a positive impact on customer service.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Work in a modern office with free Sky Garden access and discounts.
The predicted salary is between 24000 - 28000 £ per year.
Hybrid, London - City
1 x Full time, Permanent, 1 x Full time, 6M Fixed Term Contract
Salary: £24,000-£28,000
Our mission
The overarching purpose of the Chartered Insurance Institute (‘the Institute’) is to educate and support our members to deliver services to the highest professional standards and to advocate for the public good. By doing this the Institute builds and maintains public trust in the insurance, financial planning, and mortgage advice professions.
Our vision
Our vision is that CII and PFS professionals build a world which delivers ever greater financial resilience for individuals and societies more broadly.
Your role
You will have the opportunity to deliver personalized and exceptional service to our corporate customers, ensuring high standards of customer service. You will handle enquiries professionally and efficiently, providing expert guidance on CII Group products, services, qualifications, and membership, and support the accurate processing of customer orders. You will assist clients through various processes, including Corporate Chartered Status (CCS), Associate Firm (AF), International Professional Partner Firm (IPPF), and Corporate Membership, using voice, chat, and email communication channels. This varied role offers training opportunities within the sales operations team, allowing you to develop your skills and knowledge. You will work collaboratively with colleagues, demonstrating excellent verbal and written communication skills. You will have the chance to understand customer needs and provide top-quality service, while maintaining flexibility and a positive attitude. Additionally, you will take a creative approach to work, recommending new processes and ideas to benefit the CII.
You
You are eager to learn and take on a new challenge. You excel in verbal and written communication, enabling effective collaboration with colleagues. You have a strong understanding of customer needs and are committed to providing high-quality service. You maintain a flexible approach and positive attitude towards work and working hours. You possess excellent organizational and time management skills, thriving in a busy customer service environment. You enjoy working in a well-defined framework and following processes.
Your benefits
In addition to a market-benchmarked base salary, here are some of the benefits you can expect from CII as a valued colleague:
- 10% non-contributory pension
- 30 days annual leave + bank holidays
- Healthcare cash plan
- Genuinely flexible, hybrid working
- Life assurance
- Modern office space located in 20 Fenchurch Street (Walkie-Talkie) with free Sky Garden access and discounts
Next steps
If you would like to explore this opportunity with us for the next step in your career, we look forward to receiving your application through the Apply feature at the top of this advert. If you have any queries or require assistance, please get in touch and we will endeavour to come back to you as soon as possible.
Sales Operations Co-ordinator employer: Chartered Insurance Institute
Contact Detail:
Chartered Insurance Institute Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Operations Co-ordinator
✨Tip Number 1
Familiarise yourself with the Chartered Insurance Institute's mission and vision. Understanding their goals will help you align your responses during interviews, showcasing how your values and skills can contribute to their objectives.
✨Tip Number 2
Brush up on your customer service skills, particularly in handling enquiries through various channels like voice, chat, and email. Being able to demonstrate your proficiency in these areas will set you apart as a candidate who can deliver exceptional service.
✨Tip Number 3
Prepare examples of how you've successfully collaborated with colleagues in previous roles. Highlighting your teamwork and communication skills will show that you're a great fit for the collaborative environment at CII.
✨Tip Number 4
Think creatively about processes you've improved in past positions. Be ready to share these ideas during your interview, as the role encourages recommending new processes to benefit the organisation.
We think you need these skills to ace Sales Operations Co-ordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Sales Operations Co-ordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service and sales operations. Use bullet points for clarity and focus on achievements that demonstrate your ability to provide high-quality service.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Highlight your communication skills and your understanding of customer needs, as well as any creative ideas you have for improving processes within the sales operations team.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for the role.
How to prepare for a job interview at Chartered Insurance Institute
✨Understand the Company Mission
Before your interview, take some time to research the Chartered Insurance Institute's mission and vision. Understanding their commitment to educating and supporting members will help you align your answers with their values during the interview.
✨Showcase Your Communication Skills
As a Sales Operations Co-ordinator, excellent verbal and written communication is key. Prepare examples of how you've effectively communicated with customers or colleagues in the past, and be ready to demonstrate these skills during the interview.
✨Highlight Your Customer Service Experience
This role requires a strong focus on customer service. Be prepared to discuss specific instances where you've gone above and beyond for a customer, and how you handled challenging situations to ensure satisfaction.
✨Demonstrate Flexibility and Positivity
The job description emphasises a flexible approach and a positive attitude. Think of examples that showcase your adaptability in previous roles, and express your enthusiasm for taking on new challenges during the interview.
